ServiceNow

• Designing, configuring, customizing, and implementing ServiceNow applications
• Collaborate with teams to implement ServiceNow solutions
• Support data migration from legacy systems to ServiceNow
• Assist in integration of ServiceNow with other systems
• Create detailed documentation of configurations and customizations
• Conduct thorough testing of ServiceNow configurations
• Support end-user training and change management efforts
• Troubleshoot and resolve technical issues related to ServiceNow

Senior App Engine ServiceNow Developer

• Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements and translate them into effective ServiceNow solution designs
• Collaborate with cross-functional teams to implement ServiceNow solutions to align with the designed requirements and ensure solutions meet industry best practices
• Develop and maintain complex scripts, business rules, and UI policies
• Support data migration design and activities from legacy systems to ServiceNow, ensuring data accuracy and consistency during the transition
• Validate that data is migrated to the most beneficial ServiceNow data structures, leveraging out-of-the-box data schemas before designing custom tables and fields
• Assist architects and senior developers in the integration of ServiceNow with other systems and applications to create seamless end-to-end processes
• Create detailed documentation of configurations, customizations, data schemas, and other technical decisions for future reference
• Conduct thorough testing of ServiceNow configurations to validate functionality, data integrity, and user experience
• Support end-user training to ensure a smooth adoption of the implemented solution
• Support change management efforts by assisting senior developers, architects, and users during the transition period
• Troubleshoot and resolve technical issues related to ServiceNow implementations
• Adhere to security best practices and ensure that implemented solutions meet relevant compliance requirements
• Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform

ServiceNow Developer, DHS Public Trust

Manager

• Lead a team that will support the overall management of subrecipient agreements, including coordination and providing technical assistance.
• Develop and/or refine written products, policies, procedures, and tools for subrecipients to follow to implement infrastructure and economic development projects.
• Provide guidance and expertise on CDBG-DR regulations (national objective, program income, eligible activities, Duplication of Benefits) to subrecipients.
• Provide subject matter and operations expertise on managing economic development programs, including setting up grant/loan programs, developing agreements, revolving loan funds, underwriting, and managing program income.
• Provide subject matter and operations expertise on managing infrastructure programs, including procurement, developing agreements, and implementing Davis-Bacon labor standards.
• Provide advisory and consulting services to subrecipients and clients through training sessions and one-on-one conversations.

CDBG-DR Economic Revitalization Grant Manager – Disaster Management

• Lead requirements discovery with clients and stakeholders, clarify ambiguous needs, and design scalable ServiceNow and integrated technology solutions.
• Translate business processes into detailed technical designs aligned with both short‑ and long‑term goals.
• Serve as a trusted technical advisor, providing expert guidance on platform capabilities, customization, integrations, and best practices.
• Identify potential delivery challenges early and develop innovative solutions.
• Collaborate with project teams to ensure solution designs are implemented accurately and effectively.
• Conduct code reviews and provide feedback to maintain quality, consistency, and alignment with standards.
• Design and oversee integrations and automation workflows across systems, ensuring data consistency and integrity.
• Document integration strategies, data models, and technical roadmaps.
• Apply and promote performance optimization best practices, resolving bottlenecks and improving system responsiveness.
• Develop and lead quality assurance and testing strategies for technical deliverables.
• Ensure projects are staffed with appropriately skilled and certified resources; identify and address talent gaps.
• Work closely with project managers to maintain scope, timelines, and clear communication with leadership and clients.
• Define and enforce security and compliance requirements for all solutions.
• Produce comprehensive technical documentation, including architecture diagrams, specifications, and implementation guidelines.
• Contribute to knowledge sharing across the practice through documentation, white papers, demos, and learning sessions.
• Stay current on ServiceNow and related technologies, applying new insights to improve solution design and delivery.
• Build and maintain strong client relationships, anticipating needs and guiding clients toward optimal outcomes.
• Mentor and coach team members, support career development, and contribute to best‑practice frameworks.
• Foster strong partnerships with ServiceNow teams, clients, and internal stakeholders to support collaboration and issue resolution.
• Lead strategic solutioning efforts, propose innovative approaches, and support go‑to‑market initiatives.
• Contribute to corporate growth by identifying new opportunities, shaping client roadmaps, supporting proposals, and presenting solutions to technical and non‑technical stakeholders.

Senior ServiceNow Architect – DHS Public Trust

Scrum Master

• Apply Scaled Agile Framework (SAFe) methodology and work closely with the release train engineer (RTE), product owner, scrum team, and other stakeholders
• Guide teams to deliver on-time, high-quality products, improve team efficiency while fostering a culture of continuous improvement
• Work with teams to identify and remove impediments that may hinder their progress
• Track and monitor team performance metrics, such as velocity, burn-down charts, to ensure optimal productivity
• Provide regular reports on team performance, risks, successes and failures to the program leadership team
• Facilitate PI planning events and working session meetings to discuss scope, schedule and requirements with product owners
• Help the Product Owner with prioritization, risk management, and scope
• Manage product quality, releases, and delivery
• Conduct all Scrum ceremonies, including Sprint Planning, daily Scrum Meetings, Sprint Reviews, and Sprint Retrospectives

Senior Scrum Master

Product Manager

• Define and maintain product vision, roadmap, and backlog aligned with business objectives and technical constraints.
• Gather, analyze, and prioritize requirements from stakeholders; translate them into epics, features, and user stories with clear technical acceptance criteria.
• Act as the primary liaison between business stakeholders and engineering teams, including architecture, ensuring transparency and shared understanding.
• Employ technical and thought leadership to drive products from inception to release, ensuring alignment with architectural standards and delivery goals.
• Collaborate with engineers to validate feasibility, clarify technical dependencies, and ensure solutions meet performance and security standards.
• Coordinate readiness efforts for releases, including pre-launch quality checks and internal sign-offs.
• Establish post-launch monitoring and analyze product performance to inform future priorities.
• Communicate product health, risks, and successes to program leadership and customer stakeholders.
• Work with and align with Training and Communications team on training needs, and provide support as necessary to both TAC and in user facing calls.

Product Owner

Procurement

• Working with the business to effectively draft, negotiate and issue legally-sound subcontractor agreements , variations, NDAs and pre-bid agreements, in line with ICF’s policies and procedures.
• Supporting the business with reports and other admin related tasks including, pricing data, raising valid requisitions and subsequently processing these to purchase orders.
• Setting up a suitable supplier relationship management process to managing the project suppliers against their agreed KPIs.
• Supporting the business in the selection of vendors.
• Ensuring that the various Due Diligence processes are carried out suitably for all new and existing vendors.

Procurement Specialist

Security Analyst

• Conducts risk assessments and provides recommendations for system and application design
• Participates in a wide range of security activities including event correlation, alerting, vulnerability management, access management, incident response, troubleshooting, infrastructure management, audit support and more
• Provides analysis, evaluations, and recommendations to improve system consistency, efficiency, and effectiveness
• Helps ensure solution requirements meet timing, technical, and financial constraints
• Integrates new features into existing solutions, provides analysis to evaluate existing systems against future needs and trends
• Uses advanced forensic tools and techniques for investigation and attack reconstruction
• Provides recommendations for enhancements to systems, testing and processes
• Interacts with other internal groups and external entities including customers, law enforcement, and intelligence/government agencies

Cyber Security Analyst

Software Engineer

• Architect and develop complex ServiceNow applications, modules, and integrations
• Work closely with Solutions Architects and Business Analysts to understand and document the business outcomes and functional requirements, and lead the design of complex, effective ServiceNow solutions that align with those needs
• Create and maintain advanced workflows, business rules, UI policies, client scripts, and server-side scripts
• Implement new features and optimize existing functionalities to improve performance and user experience
• Develop custom applications and integrations using REST/SOAP APIs and third-party tools
• Provide technical guidance to Associate ServiceNow Developers and ServiceNow Developers
• Support the growth of other Practice members to meet the needs of their role, the business, and future growth opportunities
• Share solutions and lessons learned
• Collaborate with cross-functional teams to define technical requirements and industry best practices
• Ensure smooth execution of platform upgrades and patches
• Maintain documentation for all customizations and configurations
• Support the team in the deployment and validation of all production changes
• Conduct code reviews, unit testing, and ensure adherence to coding standards
• Troubleshoot and resolve complex technical issues
• Work closely with project managers, other implementation specialists, and stakeholders to ensure seamless project coordination and effective, regular communication
• Support for the escalation and communication of status to agency management and internal customers
• Stay updated on the latest ServiceNow features, enhancements, and best practices to enhance the quality of implementations and maintain expertise in the platform
• Continue certification and training process to meet Practice standards and growth areas, and contribute to the continued success of the team

Senior Service Now Developer

• Manage day-to-day operations of the ServiceNow platform, including user administration, roles, and permissions.
• Monitor system performance and ensure high availability.
• Configure ServiceNow modules such as Incident, Problem, Change, CMDB, and Service Catalog.
• Develop and maintain workflows, business rules, UI policies, and scripts.
• Plan for and apply patches, upgrades, and ensure compatibility with integrations.
• Provide technical support for ServiceNow-related issues.
• Ensure adherence to security policies and compliance standards.
• Manage data integrity and audit logs.

ServiceNow Administrator

Program Manager

• Support commercial energy efficiency programs in Texas
• Preparation and submission of weekly invoices, report generation and reconciliation
• Updating monthly presentations for clients
• Managing and reviewing project applications
• Work with IT and Delivery teams to maintain organized records
• Identify inefficiencies in current invoice process to suggest improvements
• Interface with manufacturers, retailers, Trade Allies, customers, engineers & consultants
• Review project application forms and submittals to ensure compliance with program policies and procedures
• Provide support for field-based staff and a network of participating Trade Allies
• Maintain ongoing communications with participating contractors, customers, and consultants
• Clarify and resolve/escalate customer/contractor concerns related to program participation
• Review technical specifications, calculations, and cost estimates for energy efficiency projects
• Assist technical teams to ensure QA/QC standards for the program are met
• Perform energy savings calculations for prescriptive energy efficiency measures and upload records into program database
• Process program incentive payments per established policies and procedures
• Coordinate on program quality control activities such as inspections and customer surveys
• Data entry as part of invoice process and program forecasting
• Creating Excel formulas, pivot tables, and macros daily
• Managing various invoicing and reporting processes, performing QA reviews with project managers
• Submitting for client approval
• Leading communication with IT group, monitoring IT tickets, and recommending improvements based on use of IT tools
• Monitoring program metrics and identifying and evaluating trends in the data
• Maintaining and updating shared files, resources, and program documents

Energy Analyst – Program Operations

Civil Engineer

• Review feasibility of proposed capital budgets and construction schedules
• Review and comment on geotechnical investigations, ALTA surveys, corrosion studies, and site characteristics
• Review and comment on civil and structural design packages
• Contributes to technical and cost proposal development