Salary
💰 $100,000 - $120,000 per year
About the role
- Implement cloud-based banking software and ensure task completion
- Collaborate with project leads to enhance processes
- Assist in software feature discussions based on client requirements
- Guide clients through setup, training, and ongoing support
- Regularly communicate with clients to address issues and future needs
- Maintain client records and update internal systems
- Provide training, consulting, and support services as needed
- Be readily available to address client queries
- Participate in sales calls and product demonstrations
- Address SBA-specific inquiries across various stages
- Monitor and follow up on client support issues
- Generate informative reports and troubleshoot as needed
- Stay updated on evolving business needs and product developments
Requirements
- Bachelor’s degree
- 3+ years of SBA experience in sales, underwriting, closing, or servicing
- Familiarity with financial/banking industry practices
- Understanding of banking processes and software development lifecycle
- Experience collaborating with diverse teams across locations
- Proficiency in MS-Office 365, MS-Visio, SharePoint, and related software
- Strong problem-solving and analytical skills
- Excellent organizational and communication skills
- Ability to build rapport via phone, email, and video conferencing
- Capacity to manage multiple tasks in a fast-paced environment
- Exposure to JIRA/Salesforce is advantageous
- medical, dental, and vision coverage
- 401(k) with company match
- paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SBA experiencebanking processessoftware development lifecycleproblem-solvinganalytical skillsorganizational skillscommunication skillstask management
Soft skills
collaborationrapport buildingclient supporttrainingconsultingissue resolutionadaptability
Certifications
Bachelor's degree