Coastal Community Bank

Implementation Manager

Coastal Community Bank

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $130,146 - $155,000 per year

Job Level

SeniorLead

Tech Stack

Ruby on Rails

About the role

  • Own the full lifecycle of partner implementations from kickoff through go-live.
  • Build and manage detailed project plans, timelines, and deliverables.
  • Identify and manage risks, issues, and dependencies; escalate where necessary.
  • Serve as the main point of contact for fintech partners during onboarding.
  • Translate partner business and technical requirements into actionable internal deliverables.
  • Provide clear, consistent communication to partners and stakeholders.
  • Guide partners through API integrations, file exchanges (SFTP, JSON, XML), and testing.
  • Coordinate UAT, production validation, and post-launch transition to relationship management.
  • Create and maintain partner-facing documentation, playbooks, and guides.
  • Manage implementation governance processes and milestones.
  • Contribute to improving onboarding frameworks, templates, and automation for scalability.
  • Partner with Product and Engineering to provide feedback that improves our BaaS platform.

Requirements

  • Bachelor’s degree in Business, Finance, Computer Science, Information Systems, or related field (or equivalent practical experience).
  • 7+ years of experience in implementation management, client onboarding, or technical delivery within fintech, payments, BaaS, or banking.
  • Familiarity with banking and fintech regulatory frameworks (KYC, AML, compliance).
  • Proven ability to manage multiple concurrent projects with shifting priorities.
  • Exceptional stakeholder management and communication skills — able to engage technical, compliance, and executive audiences effectively.
  • Proficiency with project management methodologies and tools (e.g., Notion, Jira, Asana, Confluence, Monday).
  • Knowledge of payment rails (ACH, wires, RTP, book transfers, card networks) and related funds and data flows.
  • Technical aptitude with the ability to master new systems and concepts.
  • Strong knowledge of API integrations, data mapping, and technical workflows.
  • Strong problem-solving and analytical skills with attention to detail.
Benefits
  • Health insurance
  • Time off
  • Professional development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
API integrationsdata mappingproject managementimplementation managementtechnical deliverypayment railsKYCAMLcomplianceproblem-solving
Soft skills
stakeholder managementcommunicationattention to detailanalytical skillsability to manage multiple projectsengagement with technical audiencesengagement with compliance audiencesengagement with executive audiences