i3 Verticals

Business Analyst

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Account Executive

• Position responsible for all sales activities required to identify, qualify, develop, and close revenue.
• Develop and manage territory and account management plans.
• Generate both new logo revenue and upsell expansion revenue.
• Develop highly respected relationships in client and partner.
• Manage and leverage relationships with i3 sub-vertical leadership.

Account Executive – Justice Tech

• Assess client practices and gain understanding of clients’ business processes relevant to industry trends and project goals.
• Brainstorm requirements a software solution needs and participate in requirements gathering.
• Design new programs by analyzing clients’ requirements.
• Make recommendations and improve the system by studying the products.
• Document processes and prepare user stories by analyzing and summarizing the information.
• Work on more than one project at a time and reevaluate their priorities and deadlines.

Associate Business Analyst

Engineer

• Knowledge of ETL processes.
• Understanding how to extract data from various sources, transform it to meet business needs, and load it into target systems.
• Work with a variety of database and file formats, including SQL Server, dBase, Advantage, Excel, and text files.
• Develop and execute SELECT, UPDATE, INSERT, DELETE, and ALTER queries and stored procedures for data cleansing and transformations.
• Utilize SSIS for importing and managing data in test, development, and production environments.
• Familiarity with core SSIS components such as Control and Data Flow tasks OLEDB and Flat File Sources OLEDB Destinations Derived Column, Data Conversion, Sort, and Lookup tasks Parameters
• Use Crystal Reports and Visual Studio to customize reports tailored to specific requirements.
• Work with VB, SQL, XML, and JSON to create and modify import scripts.
• Analytical and detail-oriented, ability to identify patterns and trends, and ensure accuracy and consistency.
• Experience setting up Windows scheduled tasks.
• Create SQL Queries and test cases to validate post conversion data.

Data Conversion Engineer

Operations

• Serve as an infrastructure escalation point for the Cloud Support team, vetting or ruling out infrastructure in support of incoming support issues.
• Triage using Hyland Diagnostics Console, IIS logs, Windows Event Viewer, and Azure metrics; drive RCA and corrective actions.
• Raise and escalate incidents with the Azure Cloud team, Hyland, or Microsoft as needed
• Monitor and manage OnBase Windows services, scheduled tasks, and ingestion pipelines (e.g., DIP, SFTP transfers).
• Configure sites/app pools, bindings, and manage SSL/TLS cert lifecycle, preventing unexpected recycles.
• Act as an “Azure DBA” monitor query performance, blocking/latency; maintain indexes & statistics; coordinate backups, restores, and failover.
• Interpret CPU/memory/disk IO, storage latency, and network performance and use this to focus troubleshooting efforts
• Plan and execute OnBase client/server updates and Windows/SQL patches within tested maintenance windows and maintaining SLA
• Validate alignment of DB backups and blob/object storage; perform restores; document runbooks and DR exercises.
• Provide clear status, action plans, and post‑incident summaries to customers and internal stakeholders.

Onbase & Azure Operations Engineer

Product Manager

• Define goals and create a vision for development projects.
• Act as a primary liaison by communicating with stakeholders, including customers, business managers, and the development team to make sure the goals are clear and the vision is aligned with business objectives.
• Manage backlog items and prioritize them based on the overall strategy and business objectives.
• Map out project dependencies with the project coordinator to inform the necessary sequence of development.
• Prioritize projects and the needs of the stakeholders on the basis of scope, budget and time.
• Understand and anticipate the client’s needs to more effectively manage the development process.
• Oversee the development of the product once vision, strategy, and product priorities are set through all phases including planning, refinement, review and sprint.

Product Owner

Full-stack Engineer

• Assist in the development and maintenance of web applications using PHP and Vue.js.
• Write clean, well-documented, and efficient code.
• Participate in code reviews to ensure code quality and adherence to best practices.
• Collaborate with designers and product managers to implement user interfaces and features.
• Troubleshot and debug software issues.
• Learn to adopt new technologies and development methodologies.
• Contribute to the improvement of existing systems and processes.
• Participate in team meetings and contribute to project planning.

Principal Software Engineer

• Develop and maintain user interfaces using a frontend technology like React.
• Create responsive web designs that work seamlessly across various devices and browsers.
• Implement and optimize frontend components for performance and user experience; an eye for UX/UI.
• Integrate server-side APIs and RESTful services.
• Help build scalable and secure backend services using a backend technology like Java.
• Collaborate with frontend developers to ensure smooth integration between frontend and backend systems.
• Work with databases such as SQL(PostgreSQL), and NoSQL efficiently while using best practices around performance and optimization.
• Integrate native cloud services in AWS (AWS certifications are a plus).
• Write unit tests or regression tests.
• Familiarity in creating CI/CD pipelines.
• Adept in design and making architectural decisions; from RBMS design to Cloud Architecture.
• Collaborate with cross-functional teams, including designers and product managers, to deliver high-quality features.
• Work in Agile environments with familiarity of all stages of SDLC.
• Have knowledge of Gitflow/version control and maintaining thorough release notes.
• Have familiarity with Docker build process and containerization would be an asset.
• Document code, technical processes, and architecture decisions.

Senior Software Engineer

• Define and own the product roadmap for the eFiling platform
• Act as a subject matter expert in the relevant product domains and markets
• Coordinate and prioritize the product needs and features between all Internal i3 Vertical teams and external parties
• Collaborate with appropriate parties to determine cost, price models, and profit models
• Engage with court administrators, sales IT and Implementation teams to gather requirements
• Participate in agile ceremonies including backlog grooming, sprint planning, and retrospectives
• Ensure the eFiling solution complies with state and federal court rules, accessibility standards, and data privacy laws
• Champion intuitive design and user workflows for attorneys, self-represented litigants, and court clerks
• Partner with marketing, sales, customer success and external partners to support product growth
• Monitor product performance through analytics and user feedback to drive continuous improvement
• Identify and mitigate product, operational, and legal risks throughout the product lifecycle
• Review customer support tickets to determine trends and/or future features

• Assist in the development and maintenance of web applications using PHP and Vue.js.
• Write clean, well-documented, and efficient code.
• Participate in code reviews to ensure code quality and adherence to best practices.
• Collaborate with designers and product managers to implement user interfaces and features.
• Troubleshoot and debug software issues.
• Learn to adopt new technologies and development methodologies.
• Contribute to the improvement of existing systems and processes.
• Participate in team meetings and contribute to project planning.

Lead Software Engineer

Implementation Specialist

• Reviews contracts for understanding and adherence to the scope of work
• Consults with and partners with internal and external stakeholders to understand client’s business processes
• Report project/workstream statuses/risks to Project Managers
• Sets up and conducts product overview and solution demonstrations
• Analyzes current state and future state to ensure features and functionality meets scoped requirements, including compliance requirements
• Installs databases and software and configures the solution to meet the client’s needs
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
• Trains and/or assists with client/end-user training
• Provides client support during testing, go live and post go live
• Triage, debugs and resolves defects
• Migrates solution to production and performs post-production review
• Reviews client requests for enhancements and engages with the needed departments for scoping and contracting
• Works with Support to transition client solutions to the maintenance phase
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
• Facilitates internal and external meetings
• Maintains positive relationships with both internal and external partners
• Creates system or implementation process documentation for internal and external stakeholders
• Provides technical guidance and knowledge transfer to technical client and project team members
• Develops and improves project and internal documentation and processes

Implementation Engineer

Support Engineer

• Provide front-line technical support for our proprietary software applications via phone, email and remote access in a timely manner to external clients.
• Build and maintain effective relationships with team members, management, in-house software developers and clients.
• Identify, troubleshoot and resolve application issues.
• Communicate and escalate issues that cannot be resolved to the appropriate team member(s).
• Document all reported issues and task details; analyze gathered data.
• Deploy and provide training on software applications to new clients and new versions to current clients.

Software Support Analyst I

Business Development Rep

• Position is responsible for prospecting, qualifying and generating new sales leads to support the Account Executives
• Develop new business via the telephone and mass communication such as, email and social media
• Follow up on leads and conduct research to identify potential prospects
• Proactively research and identify new and existing addressable markets and present campaign ideas to Sales and Marketing leadership
• Build and cultivate prospect relationships by initiating communications and conducting follow-up communications in order to move opportunities through the sales funnel
• Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate, and documents are included

Business Development Representative

• Position responsible for all sales activities required to identify, qualify, develop, and close revenue.
• Generate both new logo and expansion revenue using industry experience and subject matter expertise.
• Develop relationships among senior management and executives in client organizations.
• Develop written proposals and articulate company value proposition.
• Manage effectively customer opportunities and sales activities in CRM system.
• Meet and exceed monthly, quarterly and annual revenue targets.

Senior Account Executive

• The Account Executive is responsible for all sales activities required to identify, qualify, develop, and close revenue.
• Generate both new logo revenue and upsell expansion revenue using Public Sector Industry experience.
• Develop and manage territory and account management plans.
• Develop highly respected relationships in client and partner.
• Act as trusted business advisor to guide technology upgrade journey.