i3 Verticals

Account Executive

• Generate new logo revenue using your Public Sector Industry experience
• Develop and manage territory outlining strategy and resources
• Develop highly respected relationships in client and partner
• Act as trusted business advisor to guide clients
• Interact with industry consultants to build relationships
• Develop written proposals and articulate company value proposition
• Effectively manage opportunities and sales activities in CRM system
• Manage and leverage relationships with i3 sub-vertical leadership
• Utilize i3 team members to achieve business
• Meet and exceed monthly, quarterly and annual revenue targets
• Coordinate resources and oversee work quality, training, instructing and scheduling work

Business Intelligence Developer

• Implement and maintain data ingestion processes, data models, and report visualizations within BI platforms.
• Design, develop, and maintain Power BI reports and dashboards for data insights.
• Participate in requirements gathering activities and lead development efforts.
• Work within an agile framework by tracking work tasks and time spent.
• Maintain and administer data models, connections, and ETL processes within MS Fabric or other BI tools.
• Create supporting documentation for new solutions, processes, and reports.
• Collaborate with stakeholders to understand their data visualization and process automation needs.

Business Intelligence Analyst

Account Manager

• Building Relationships: Key Account Managers build and improve relationships with clients, key suppliers, and partners.
• Client Engagement: The success of this role will be measured by improved engagement between i3V and the client through KPIs.
• Client Satisfaction: They review company practices to ensure clients receive maximum satisfaction from their purchases.
• Opportunity Identification: Key Account Managers identify potential opportunities and inform the sales team to follow up.
• Product Education: Educating clients about the company’s products, services, and special offers is an essential part of their role.
• Issue Resolution: They attend to client complaints and issues to facilitate prompt resolution of issues.
• Improving Satisfaction: Conducting customer satisfaction surveys and other inquiries to create a baseline for recommending methods to enhance client satisfaction and engagement.
• Collaboration: Working with internal departments to ensure the company meets clients’ expectations.
• Salesforce.Com CRM System Usage: Active input of timely and accurate information into the Salesforce customer relationship management system.

Key Account Manager

Full-stack Engineer

• Follow the organization’s technology architecture vision, strategy, and roadmap in alignment with business objectives.
• Serve as a technical contributor for one or more products
• Apply and enforce architectural and development principles, patterns, and decision frameworks as part of a team
• Communicate complex architecture and solutions clearly and persuasively to audiences ranging from engineers to product owners and business leaders
• Deliver complex, enterprise-scale software solutions that are secure, scalable, resilient, and cost-effective
• Build flexible integrations to facilitate data transformation across internal and external systems
• Adopt and extend infrastructure-as-code from reference implementations
• Contribute to proof-of-concept initiatives to demonstrate viability and provide implementation guidance
• Conduct deep-dive technical reviews of existing systems, identifying optimization opportunities, technical debt, and modernization priorities
• Participate in hands-on development, providing technical guidance and removing blockers as part of an engineering team
• Identify opportunities for automation, standardization, and simplification that reduce complexity and increase velocity
• Apply coding standards and techniques to build clean, efficient, maintainable, scalable software
• Actively participate in code reviews and collaborate with team members to refine system designs and resolve issues
• Manage execution of deliverables accurately through the software development life cycle, escalating issues or impediments as needed
• Participate in working sessions to demonstrate incremental changes and evaluate readiness for delivery
• Collaborate with Product Team by providing technical insight for refinement and planning
• Consult with Quality Engineers in resolution of observations and defects
• Build and maintain automated tests, including unit and integration tests, to ensure that written code performs as intended
• Monitor and support software to meet service-level agreements (SLAs)
• Stay informed about relevant technologies through independent research and share insight with the team

Senior Software Engineer

• Champion the organization’s technology architecture vision, strategy, and roadmap in alignment with business objectives
• Serve as the technical lead for one or more products on architectural and development decisions
• Establish architectural and development principles, patterns, and decision frameworks that guide your team
• Communicate complex architecture and solutions clearly and persuasively to audiences ranging from engineers to product owners and business leaders
• Design complex, enterprise-scale software solutions that are secure, scalable, resilient, and cost-effective
• Build flexible integrations to facilitate data transformation across internal and external systems
• Adopt and extend infrastructure-as-code from reference implementations
• Lead proof-of-concept initiatives to demonstrate viability and provide implementation guidance
• Conduct deep-dive technical reviews of existing systems, identifying optimization opportunities, technical debt, and modernization priorities
• Participate in hands-on development, providing technical guidance and removing blockers as part of an engineering team
• Drive initiatives that enhance software maturity, operational excellence, and engineering productivity
• Identify opportunities for automation, standardization, and simplification that reduce complexity and increase velocity
• Apply coding standards and techniques to build clean, efficient, maintainable, scalable software
• Actively participate in code reviews and collaborate with team members to refine system designs and resolve issues
• Manage execution of deliverables accurately through the software development life cycle, escalating issues or impediments as needed
• Participate in working sessions to demonstrate incremental changes and evaluate readiness for delivery
• Collaborate with Product Team by providing technical insight for refinement and planning
• Consult with Quality Engineers in resolution of observations and defects
• Build and maintain automated tests, including unit and integration tests, to ensure that written code performs as intended
• Monitor and support software to meet service-level agreements (SLAs)
• Stay informed about relevant technologies through independent research and share insight with the team

Lead Software Engineer

Analyst

• Perform comprehensive testing of new and existing products to ensure they meet user requirements and expectations.
• Simulate various user scenarios and workflows to identify potential issues and ensure the product performs optimally in real-world conditions.
• Conduct exploratory testing to uncover edge cases and unanticipated user behaviors.
• Develop and document detailed test plans, cases, and SQL scripts based on product specifications, user stories, and acceptance criteria.
• Execute manual and automated test cases, reporting defects and tracking their resolution.
• Collaborate with product owners and developers (Scrum Team) to ensure test cases align with business goals and technical realities.
• Participate in product reviews and provide insights into potential areas of improvement from a user perspective.
• Continuously monitor and assess product quality throughout the development lifecycle.
• Assist in the creation and refinement of product documentation, ensuring it accurately reflects the product’s functionality and user experience.
• Work closely with product owners, developers, designers, and other stakeholders to understand product features and technical implementations.
• Communicate test results and user feedback clearly and effectively to all scrum team members, facilitating swift issue resolution and product enhancements.
• Gather and analyze feedback from users, beta testers, and internal stakeholders to identify common issues and areas for improvement.
• Prepare detailed reports on product quality, testing activities, and defect status for review by the product team and senior management.

Product Assurance Analyst

Manager

• Oversee two software support teams, ensure high-quality technical support
• Manage support operations and processes, develop strategies for efficiency
• Monitor support metrics and KPIs, resolve complex technical issues
• Collaborate with development and product teams to improve software performance
• Provide reports on support activities and customer feedback to management
• Develop and maintain support documentation and resources

Support Manager

Engineering Manager

• Lead and manage a team of product focused software engineering resources to deliver business impact.
• Accountable for delivery of product for the assigned product portfolio.
• Work with your team to design, develop, test, implement, and support technical solutions across a full stack of development tools and technologies.
• Develop a service-oriented team that delivers exceptional business solutions that align with business application requirements in a collaborative manner.
• Track key metrics to measure delivery performance and quality.
• Frequently collaborate with Product Owners and Team Leads.
• Effective decision making, problem solving, and strategic planning for product coding.
• Provide leadership, coaching, and mentoring to direct reports to champion a culture of excellence and continuous learning (Winning Behaviors).
• Provide technical information required in the preparation of annual budget figures for software development, including resources needed to ensure timely response to needs of business.
• Able to anticipate future technology trends and business needs.
• Continued education in emerging development trends and technologies.
• Build positive relationships with teams and coworkers.
• Prioritize team product tasks and epic assignments.
• Excellent organization skills and proven ability to complete deliverables.
• Ensure standard operating procedures and project guidelines are being met.
• Apply corporate and industry security policies across the team.

Manager, Software Engineering

Implementation Specialist

• Reviews contracts for understanding and adherence to the scope of work
• Consults with and partners with internal and external stakeholders to understand customer’s business processes
• Confirms environmental requirements and access
• Analyzes current state and future state to ensure features and functionality meets scoped requirements
• Installs databases and software and configures the solution to meet the customer’s needs
• Sets up and conducts solution demonstrations
• Creates test cases and runs tests to find and correct errors, and validate the implementation meets specifications
• Trains and/or assists with client/end-user training
• Provides client support during testing, go-live, and post-go-live
• Resolves issues/bugs
• Migrates solution to production and performs post-production review
• Reviews customer requests for enhancements and engages with the needed departments for scoping and contracting
• Works with Support to transition customer solutions to the maintenance phase
• Adheres to communication standards to ensure clients are informed of status, progress, and risks/issues
• Facilitates internal and external meetings
• Maintains positive relationships with both internal and external partners
• Creates system or implementation process documentation for internal and external stakeholders