Hypoport SE

Customer Support

• You think creatively and base decisions on data to shape our Customer & User Experience
• You identify the needs and pain points of our customers
• You design customer journeys and manage related projects
• You initiate and lead projects to improve the customer experience
• You support the ongoing development of digital touchpoints
• You drive standardization and productivity improvements

Customer Experience Manager — Part-time or Full-time

Counselor

• In addition to intensive on-the-job training, we will specifically prepare you for your future role as a consultant.
• Through, among other things, job shadowing, seminars, client and technical meetings, and attendance at specialist events, you will gain comprehensive insights and deepen your knowledge.
• From the start you will be a permanent team member at one of the above locations and support experienced colleagues in serving SME clients.
• You will have the opportunity to gradually get involved in our corporate client service and the specialized business model of REM CAPITAL AG.
• Together with other consultants, you will develop financing and grant funding concepts.
• You will assist in preparing corporate client presentations, learn how to present solutions convincingly, and, in coordination with colleagues, take on initial process responsibilities.
• Through your research and outreach you will help identify investment projects early and determine the optimal financing and grant solution for our corporate clients.
• By taking on tasks during project implementation phases you will already assume practical responsibility and be an integral part of deal teams.

Junior Consultant, Grants – Financing

• Respond to platform support inquiries — quickly, clearly, and with a solution-oriented approach
• Guide new Sparkassen (savings banks) and sales partners through technical onboarding
• Strengthen long-term customer relationships — in collaboration with Sales and Product Management
• Work in a digital-first way: video chat, email, and phone — efficiently, empathetically, and to the point
• Actively contribute to the development and improvement of our support processes

Customer Support Specialist, Mortgage Financing

Events

• Organizational planning and execution of events
• Co-project lead for GENOKON
• Venue scouting and obtaining quotes
• Contract negotiations with venues and service providers
• Coordinate logistics and on-site operations
• Organize participant management and check-in processes
• Provide input for participant communication in collaboration with Marketing

Event Manager – Part-time

Compliance

• Central management of compliance matters within our company
• Coordination with internal and external stakeholders
• Support business units with regulatory requirements
• Planning and support for internal and external audits
• Conduct training in compliance and data protection
• Serve as a point of contact for data protection matters
• Develop automation processes leveraging AI tools

Compliance Manager

Insurance

• Advising clients on insurance and pension matters in an equal, collaborative manner.
• Acting with personal responsibility and a goal-oriented approach.
• Support and exchange within the team to foster a vibrant network.

Insurance & Pension Specialist

• Provide advice with a focus on mortgage financing, insurance and installment loans.
• Keep the customer benefit at the center of your work.
• Act independently and with a results-oriented approach.
• Support customers through a range of insurance partners.

Insurance and Retirement Planning Specialist

Administration

• Support development teams in their transition to a hybrid cloud infrastructure
• Manage and maintain the IT infrastructure according to strategic planning
• Operate and support the IaaS environments in the private cloud as well as on AWS and Azure
• Take technical responsibility and contribute to IT projects
• Design and implement new IT services and migrate existing IT services to IaaS, PaaS, or SaaS solutions

IT Administrator, Cloud & IT Infrastructure Engineer

General Counsel

• You are the primary point of contact for legal questions across our corporate group.
• You review, draft and negotiate contracts.
• You support our business units in legal disputes.
• You coordinate and collaborate with our external advisors.
• From IT law to general civil law, labor law to intermediary law — the topics are varied and exciting!

Legal Counsel – Generalist

• You are the first point of contact for support and service inquiries related to our digital financing platform
• You assist Sparkassen and distribution partners with technical and subject-matter questions — clearly, structurally, and solution-focused
• You accompany new partners through technical onboarding and ensure a successful start
• You work closely with Sales, Product Management, and IT to continuously improve customer experiences
• You communicate predominantly digitally — by email, phone, and video call
• You identify optimization opportunities and proactively contribute ideas to develop our support and service processes
• You help build and strengthen long-term, trust-based customer relationships.