Hypoport SE

Customer Experience Manager — Part-time or Full-time

Hypoport SE

full-time

Posted on:

Location Type: Hybrid

Location: Lübeck • Germany

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About the role

  • You think creatively and base decisions on data to shape our Customer & User Experience
  • You identify the needs and pain points of our customers
  • You design customer journeys and manage related projects
  • You initiate and lead projects to improve the customer experience
  • You support the ongoing development of digital touchpoints
  • You drive standardization and productivity improvements

Requirements

  • University degree (e.g., Business Administration, Business Psychology, Marketing/Communications) or a comparable qualification
  • Relevant professional experience in Customer Experience, User Experience, or a similar field
  • Method knowledge of Design Thinking, Service Design, Journey Mapping, and agile working methods
  • Strong project management skills
  • Analytical thinking and a proactive approach
  • Excellent communication and facilitation skills
Benefits
  • Flexible working hours
  • Option for hybrid work

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Design ThinkingService DesignJourney Mappingagile working methods
Soft skills
project managementanalytical thinkingproactive approachcommunication skillsfacilitation skills
Certifications
University degreeBusiness AdministrationBusiness PsychologyMarketingCommunications