Hypoport SE

Customer Support Specialist, Mortgage Financing

Hypoport SE

full-time

Posted on:

Location Type: Hybrid

Location: Berlin • Germany

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About the role

  • Respond to platform support inquiries — quickly, clearly, and with a solution-oriented approach
  • Guide new Sparkassen (savings banks) and sales partners through technical onboarding
  • Strengthen long-term customer relationships — in collaboration with Sales and Product Management
  • Work in a digital-first way: video chat, email, and phone — efficiently, empathetically, and to the point
  • Actively contribute to the development and improvement of our support processes

Requirements

  • Vocational training as a bank clerk or other commercial apprenticeship
  • Some relevant experience
  • Initial experience in mortgage financing and certification under §34i GewO is a plus but not required
  • Nice-to-have: experience with platform businesses or knowledge of the Sparkassen-Finanzgruppe (Savings Banks Finance Group)
  • Enthusiasm for technical topics and a desire to deeply understand how things work
  • Strong communication skills, empathy, and enjoyment of teamwork
  • Fast learner with the ability to work independently and take responsibility
  • Confident user of MS Office; experience with CRM systems is a plus
Benefits
  • Remote work option
  • Trust-based working hours
  • Flexible scheduling of your 30 days of annual leave
  • Option to extend your leave by up to 20 days
  • Health budget
  • Subsidy for the Deutschlandticket
  • Employee discounts
  • Gympass
  • Company pension plan
  • External employee counseling (Employee Assistance Program)
  • Hypobike
  • Hypoport shares (employee share program)
  • Group accident insurance
  • After-work parties
  • Sports programs
  • Free drinks and snacks
  • And much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
mortgage financingtechnical onboardingsupport processes
Soft skills
communication skillsempathyteamworkfast learnerindependenceresponsibility
Certifications
certification under §34i GewO