Vice President

• Define and execute a long-term vision for Customer & Product Success aligned with company strategy
• Develop and implement strategies to drive product adoption, maximize customer retention, and enhance satisfaction
• Lead a high-performing global team across the U.S. and India, setting goals and fostering accountability
• Oversee the entire customer journey from onboarding and implementation to renewal and advocacy
• Own revenue retention and expansion metrics, collaborating with Sales and Revenue teams on account planning
• Deliver actionable voice-of-customer insights to Product and Engineering to influence roadmap priorities
• Drive programs to convert satisfied customers into advocates and referenceable partners
• Build executive-level relationships with strategic customers and act as a trusted advisor
• Resolve escalations quickly by coordinating internal teams and maintaining alignment with business priorities
• Develop reporting frameworks to communicate customer success performance and trends to executive leadership and board

VP, Customer and Product Success

VP, National Accounts

VP, Field Engagement, Charitable Solutioning

Vice President of Quality

VP, Project Delivery – Epilepsy & Neuroinflammatory Disorders

Lead Portfolio Manager