Customer Success Manager

• Build long-term, trusted relationships with key executives, including CFOs and Finance/FP&A teams
• Own and drive customer outcomes with a focus on delivering measurable success
• Lead strategy calls and customized business reviews at Management/Executive level to drive adoption
• Serve as a storyteller to showcase Abacum's impact on customers’ businesses
• Act as the quarterback of the customer experience, coordinating internal and external stakeholders
• Engage, retain, and educate customers on the full value of Abacum’s product offerings
• Collaborate with sales, implementation, FP&A, leadership, support, and product teams to drive success
• Manage complex customer needs using data analysis to align solutions with business goals
• Partner with sales to identify and execute account expansion opportunities
• Be accountable for net retention, customer happiness, and usage metrics across a book of business

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