Customer Success Manager

• Own Net Dollar Retention (NDR) as the primary KPI by driving adoption, reducing churn, and supporting expansions
• Develop systems to track KPIs and focus on clear results and quantifiable metrics
• Lead, coach, and develop a 4-person CSM team (Europe + LATAM) to excel in mid-market account management and client success (ARR $50k-$200k)
• Foster a team culture of accountability, learning, and results-driven success
• Design, implement, and lead key initiatives to strengthen Customer Success performance
• Handle client escalations and manage a small portfolio of strategic accounts
• Collaborate closely with the Chief Customer Officer to align customer success strategy with company growth objectives

Customer Success Team Lead

Customer Success Specialist

IT Customer Success Specialist – język niemiecki

IT Customer Success Specialist, język angielski

Specjalista ds. Analiz, CRM

Customer Success Specialist