Tidio

QA Engineer

• Provide quality assurance support to the Product Team from the very beginning of the Software Development Life Cycle.
• Seek the best solutions to enhance the quality of our product while increasing the development speed.
• Care about quality in every stage of the software development life cycle.
• Write e2e tests in Playwright.
• Perform exploratory testing of new features.
• Prepare test plans and determine what needs to be automated.
• Contribute to the incident management process by classifying reported issues.
• Assess testing frameworks to find opportunities for improvement in efficiency and effectiveness.
• Work with two technical teams simultaneously (8 engineers, the product designer, the product manager, and the engineering manager).
• Cooperate with Product & Technology Teams to establish new and improve existing quality practices.
• Impact on identifying and driving testing processes' improvements by actively participating in QA Guild meetings and other Technology department initiatives.
• Champion a culture of quality, mentoring teammates, and influencing the broader engineering organisation toward excellence.

Senior QA Engineer

Machine Learning Engineer

• Work on Lyro, our advanced RAG AI Agent built on the newest Claude and Gemini models
• Develop Lyro for automated customer support ticket handling and resolution
• Build agent orchestration for complex, step-by-step procedure execution with tracking and verification
• Develop advanced product search, comparison, and recommendation capabilities
• Create ML systems to detect contradictions, identify outdated information, flag duplicates, and maintain knowledge quality at scale
• Build an internal AI agent that helps users discover Tidio features and configure Lyro
• Design intelligent systems to dynamically determine which data sources, guidelines, and tools the LLM should access based on conversation context, optimized for scale

Senior Machine Learning Engineer – NLP, LLMs

Backend Engineer

• Work on developing Tidio app (new features & maintenance)
• Actively cooperate with your team members consisting of Backend, Frontend, and QA Engineers, Designer, and a Product Owner
• Contribute to developing new solutions while sharing your opinion and ideas during Scrum Events, Guild meetings, or simply in Slack channels
• Use the following tech stack: PHP 8, Elasticsearch, Redis, RabbitMQ and Docker

PHP Backend Developer

Implementation Specialist

• Set up and configure client accounts, ensuring a smooth start to their Tidio experience.
• Implement and customize solutions based on each client’s specific business needs.
• Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.
• Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.
• Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.
• Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.
• Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.
• Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.
• Identify and drive process improvements, helping to streamline and scale the implementation workflow.

Implementation Specialist, AI-driven B2B SaaS

Implementation Specialist, US Market Focus

Customer Success Manager

• Build relationships with our top clients.
• Serve US-based clients with the availability for video calls in the PDT zone (9 AM to 5 PM).
• Identify client needs and deploy solutions.
• Conduct video training and showcase new features.
• Drive adoption of our product and encourage best practices.
• Identify opportunities for growth.
• Oversee a large book of business.
• Influence retention, expansion and churn rate for your clients.
• Create automation and flows within our success software that supports your efforts.
• Report on activities and results.
• Collect strategic feedback and share it internally.
• Create impactful emails and outreach campaigns for your book of business.
• Collaborate within a close-knit international Customer Success team.

Recruitment

• Lead independently end-to-end recruitment processes in the tech area
• Run smooth kick-offs and understand business context of roles
• Conduct interviews, facilitate recruitment tasks, and extend offers
• Provide extraordinary Candidate Experience with clear communication and high-quality feedback
• Collaborate closely with hiring managers to identify recruitment needs and create hiring strategies
• Bring fresh ideas, knowledge, and best practices to improve hiring tactics
• Own recruitment metrics and effectiveness measured by SLAs, quality of hires, and Candidate Experience score

Regular/Senior Talent Acquisition Specialist, Tech

• Own Net Dollar Retention (NDR) as the primary KPI by driving adoption, reducing churn, and supporting expansions
• Develop systems to track KPIs and focus on clear results and quantifiable metrics
• Lead, coach, and develop a 4-person CSM team (Europe + LATAM) to excel in mid-market account management and client success (ARR $50k-$200k)
• Foster a team culture of accountability, learning, and results-driven success
• Design, implement, and lead key initiatives to strengthen Customer Success performance
• Handle client escalations and manage a small portfolio of strategic accounts
• Collaborate closely with the Chief Customer Officer to align customer success strategy with company growth objectives

Customer Success Team Lead

Sales Development Rep

• Outreach our potential clients with calls and personalized email sequences to spark interest in Tidio solutions
• Qualify leads and conduct initial discovery calls to understand customer requirements and pain points
• Work with SMBs and Mid-market, US-based businesses in the PDT zone (9 AM to 5 PM)
• Manage a pipeline of high, and medium-intent leads in a well-organized and effective way
• Keep a track record of data for a better understanding of changes in a pipeline and the progress of key performance metrics
• Consistently meet and exceed monthly activity, pipeline, and new business metrics
• Maintain an up-to-date knowledge of our product, customer stories and the best sales practices
• Leverage tools like Hubspot, LinkedIn Sales Navigator, SimilarWeb (+internal tools)
• Actively partner with your peers from the Sales, Marketing, and Customer Success teams to contribute to the overall success of the sales process