Tidio

Software Engineer

• Building AI-powered tools, automations, and experiments that directly impact marketing results
• Turning ideas into working solutions fast: landing pages, internal tools, growth experiments, brand deployments
• Working with LLMs daily (Claude, GPT, Cursor, etc.) - prompting, iterating, shipping, not just exploring
• Unifying multiple brands into one consistent technical ecosystem (tools, flows, deployment pipelines)
• Eliminating manual work - if something is done by hand today, your job is to automate it tomorrow
• Integrating AI into real marketing workflows: content production, campaign tooling, partner platforms

AI Developer

Account Manager

• Build and grow a revenue-generating portfolio of agency, affiliate, and solution partners
• Source and generate new partnership opportunities via marketplaces, ecosystem listings (e.g., Zendesk, Shopify), outbound outreach, and conferences
• Represent Tidio at industry events
• Own partner onboarding and activation
• Build and deepen long-term partner relationships to drive retention and growth
• Track partner performance, referrals, and milestone bonuses
• Maintain CRM hygiene and provide regular reporting on partner pipeline and revenue contribution
• Coordinate with Finance to validate payouts and ensure accurate commission processing

Partnership Manager

Data Analyst

• Support managers from the CX team (sales, customer success) in analyzing quantitative data; formulating correct business questions and hypotheses and conducting analyses that help to validate them
• Take a vital part in the project related to detecting upsell opportunities
• Maintain and develop reporting for our Tidio+ customers
• Develop simple dashboards
• Educate key stakeholders in the field of CX analytics
• Take care of CX analytics tools needed to properly analyze our efforts in cooperation with our Data Engineers
• Proactively analyze data to give recommendations on further development’s direction and improvements
• Take part in long-term projects aimed at improving CX processes

Senior Data Analyst, CX

Technical Customer Success

• Set up and configure client accounts, ensuring a smooth start to their Tidio experience.
• Implement and customize solutions based on each client’s specific business needs.
• Discuss and design custom solutions with clients and prospective clients during video calls, providing expert guidance and technical insights.
• Provide ongoing support for implemented solutions, helping clients optimize and adapt them as their needs evolve.
• Integrate Tidio with external systems (e.g., CRMs, e-commerce platforms) using APIs and JSON data structures.
• Troubleshoot and resolve technical issues, collaborating with Product and Engineering teams when needed.
• Manage implementation projects from start to finish—planning, coordinating, and ensuring timely delivery.
• Work cross-functionally with Customer Success, Sales, Product, and Engineering to align solutions with client goals.
• Identify and drive process improvements, helping to streamline and scale the implementation workflow.

Tidio

AI Developer

Partnership Manager

Senior Data Analyst, CX

Technical Implementation Specialist, AI-driven B2B SaaS

Implementation Specialist, AI-driven B2B SaaS