Tidio

Content Marketing Manager

• Create partner & customer enablement content (guides, playbooks, comparison sheets, partner certification program, product onboarding academy)
• Revamp Tidio Academy + build a dedicated Partner Course
• Contribute to and help structure onboarding, academy, and certification programs
• Ideate, script, and produce short- and long-form UGC video ads and video guides
• Adapt ad concepts across channels (Meta, TikTok) and markets/languages (EN, ES, others)
• Collaborate with agencies or freelancers when needed and manage output quality
• Support webinars and educational video initiatives end-to-end

Partner Enablement Manager, Content

Product Marketing

• Hunt and close large enterprise deals (+$100k ACV) across different verticals
• Lead consultative discovery by understanding enterprise business challenges, uncover pain points, and define strategic opportunities for AI-driven solutions
• Translate business problems into actionable AI use cases in collaboration with product and engineering teams
• Build enterprise business cases by quantifying ROI, efficiency gains, and other measurable outcomes to justify AI adoption
• Define PoCs: Scope, manage, and deliver Proofs of Concept that demonstrate value and drive long-term contracts
• Manage the full enterprise sales cycle from pilot to signed, high-value agreement
• Pioneer the enterprise consultancy practice by developing scalable sales motions, positioning, and best practices for selling AI solutions into complex, regulated industries
• Partner with product, engineering, and marketing to refine offerings, tailor solutions, and address enterprise customer needs
• Leverage professional connections to accelerate pipeline creation and open doors to strategic enterprise accounts

GTM – Enterprise

Performance Marketing

• Posiadanie silnika treści Lyro - tworzenie wysokiej jakości postów na blogu, stron docelowych, przewodników, przypadków użycia oraz narracji sprzedażowych dla organizacji obsługi klienta na rynku średnim oraz w przedsiębiorstwie, przy jednoczesnym eksperymentowaniu z nowymi formatami i kanałami, które przekształcają się w pipeline.
• Prowadzenie webinariów i wydarzeń wirtualnych - generowanie tematów, rekrutacja mówców, zarządzanie logistyką, moderowanie lub prowadzenie sesji oraz przekształcanie materiałów w aktywa treści, aby wzmocnić wysiłki związane z generowaniem leadów.
• Rozwijanie koncepcji kampanii - tworzenie komunikacji i serii treści, które odpowiadają punkty bólu i komitetom zakupowym w przedsiębiorstwie.
• Wspieranie realizacji strategii wprowadzenia na rynek - partnerstwo z marketingiem płatnym, SEO oraz menedżerem marketingu produktów w celu dostosowania komunikacji, treści i pozycjonowania.
• Budowanie wiarygodności poprzez historie klientów - przeprowadzanie wywiadów, tworzenie świadectw i przypadków użycia oraz przekształcanie spostrzeżeń w treść wspierającą pipeline.
• Zarządzanie projektami dostaw - planowanie harmonogramów, koordynowanie interesariuszy i zapewnianie dostarczenia treści oraz programów na czas i w wysokiej jakości.
• Mierzenie, uczenie się i iterowanie - definiowanie lekkich metryk sukcesu i poprawa treści oraz programów w oparciu o wyniki.

Content & Demand Generation Manager – B2B SaaS

Account Executive

• Hunt and close large-scale enterprise deals
• Lead consultative discovery by understanding enterprise business challenges, uncover pain points, and define strategic opportunities for AI-driven solutions
• Translate business problems into actionable AI use cases in collaboration with product and engineering teams
• Build enterprise business cases by quantifying ROI, efficiency gains, and other measurable outcomes to justify AI adoption
• Define PoCs: Scope, manage, and deliver Proofs of Concept that demonstrate value and drive long-term contracts
• Manage the full enterprise sales cycle from pilot to signed, high-value agreement
• Pioneer the enterprise consultancy practice by developing scalable sales motions, positioning, and best practices for selling AI solutions into complex, regulated industries
• Partner with product, engineering, and marketing to refine offerings, tailor solutions, and address enterprise customer needs
• Leverage professional connections to accelerate pipeline creation and open doors to strategic enterprise accounts

Enterprise Account Executive

Manager

Partner Enablement Manager

AI Engineer

• Designing, implementing, and deploying end-to-end NLP and deep learning systems
• Building LLM-powered applications that interact with real users
• Developing and maintaining production Python services
• Exposing models and pipelines via REST APIs (FastAPI, Flask)
• Working on retrieval models and techniques (RAG, embeddings, ranking)
• Evaluating, monitoring, and continuously improving model and system quality
• Scaling systems to handle enormous volumes of requests

Staff AI Engineer, LLM

Mid AI Engineer, LLM

Senior AI Engineer, LLM

Engineering Manager

• TL;DR : lead, deliver value, hire engineers and help grow engineers
• Lead 2 cross-functional strategic teams (about 8-10 experienced engineers)
• Help develop your team members by: building together their career plans, setting goals, following up on them with regular and thoughtful feedback, discovering needs in terms of engineers’ skills growth and making sure the value from the training budget is maximized, building a strong Engineering culture by being the role model of Tidio’s core values: #FocusOnImpact, #TakeOwnership, #PlayFair, #Learn&Share and helping your team members grow in these areas, incorporating a “get it done right” approach that combines fast proof of concepts and long-term planning
• Running recurrent performance reviews, partner with Product Manager in shaping product roadmap and strategy
• Hire new Tidioers and partner with Product Managers and Head of Engineering in forecasting Engineering hiring needs
• Prepare Tidio to scale by: collaborating with engineers and peers, driving strategic initiatives inside your team and across the Technology department (e.g. CI/CD automation, tests automation, cross-team projects, onboarding, internal policies, etc.), aligning company and department goals with your teams’ goals and being the communication bridge for the Product, Design, Data, Machine Learning and Engineering folks
• Be accountable for the overall execution and efficiency of your team and have a direct impact on delivering value for Tidio 100k+ customers by: partnering with your team and Product Manager to scope new features, help estimate and plan Sprints, take care of transparency of its progress, and build together the team’s roadmap; continuously improving the way your team works in an Agile environment, having the main focus on delivering true business impact: promoting industry and our Guilds’ (Backend, Frontend, QA) standards assuring quality, automation, performance, scalability, and security

Senior Engineering Manager

Product Manager

• Analyzing market trends, customer needs, and behavior to influence the product roadmap.
• Working closely with the GTM squad to build awareness of the new product line.
• Measuring success through adoption, engagement, and customer satisfaction metrics for email-based communication.
• Owning and maintaining the product roadmap as a communication tool.
• Using data to articulate assumptions and provide engaging recommendations to justify product decisions to leadership.
• Monitoring and understanding product-related metrics and their mechanics.
• Speaking with customers to gather feedback, uncover real problems, and identify optimization opportunities.
• Overseeing the product launch cycle from idea to production, to ensure quality, alignment, and proper communication.

Product Manager, B2B SaaS

Backend Engineer

• By joining Tidio's Billing team, you will build and maintain customer subscription system and payment integrations with Stripe and Shopify, handling thousands of transactions monthly.
• Our technology stack is mostly based on PHP 8, MySQL, Elasticsearch, Redis, RabbitMQ, Docker, and Kubernetes.
• The team consists of backend and frontend engineers, as well as a QA, a Product Designer, a Product Manager, and an Engineering Manager.

Senior PHP Backend Developer, Billing Team

• Develop Tidio applications, create new functionalities and maintain the existing ones
• Work in teams consisting of several backend and frontend engineers, as well a QA, a Product Designer, a Product Manager and an Engineering Manager
• Collaborate on the Tidio’s HelpDesk product, which is a unified customer service platform designed to streamline all customer interactions into a single dashboard

PHP Backend Developer – HelpDesk

• Build, maintain, and evolve core platform features for our product
• Collaborate with Backend and Frontend Engineers, as well as a QA and an Engineering Manager
• Participate in code reviews to ensure code quality