Hygiena

Sales Operations Manager

• Manage new initiatives or projects associated with growth and business expansion
• Lead initiatives related to using technology and/or AI to explore, test improving and business model automation
• Identify solutions from the market, meet with potential vendors, explore and run proof of concept, pilot, design, implementation and adoption
• Work in partnership with the IT Team in writing down clear requirements for the execution of technologies
• Maximize productivity of the business analytics team
• Secure 100% compliance with the service level agreement between multiple areas
• Design and improve the report & dashboard to drive the business
• Develop a best-in-class Forecast accuracy with the sales leaders with projection rolling 12 months.

Manager, Sales Operations

• Manage new initiatives or projects associated with growth and business expansion
• It includes gathering requirements from the areas, creating the business case, participating in the project approval committee, full planning of the activities (resources, timing and execution) and ROI evaluation vs objectives /targets
• Lead initiatives related to using technology and/or AI to explore, test improving and business model automation
• Identify solutions from the market, meet with potential vendors, explore and run proof of concept, pilot, design, implementation and adoption
• Work in partnership with the IT Team in writing down clear requirements for the execution of technologies
• Work with potential market partners to improve our business
• Identify efficiencies in Sales Operations, sales enablement, technical support, technical support specialists, sales, marketing, and customer success
• Maximize productivity of the business analytics team
• Secure 100% compliance with the service level agreement between multiple areas
• Design and improve the report & dashboard to drive the business
• Design and produce best in class power BI dashboards
• Optimize the productivity and efficiency of resources
• Number of calls, next steps execution, appointments, ROI of team interaction with customers
• Accountable for driving the entire profit and losses of budget preparation based on the lines defined by finance
• Responsible for the preparation, consolidation, of the budget and target process in alignment with Finance, Marketing, R&D
• Secure data across the business is accurate and aligned with the requirements of the agreement (accuracy, on time)
• Improve the data, reports, and dashboard produced for driving the business

Account Executive

• Support Territory Sales Managers (TSMs) to maintain and strengthen general account portfolios.
• Build and maintain strong client relationships to ensure long-term business and customer satisfaction.
• Provide comprehensive post-sales support and address client concerns proactively.
• Conduct regular phone outreach to clients to promote Hygiena products and solutions.
• Target and engage inactive or declining accounts to recover lost sales velocity.
• Partner with TSMs and use Sales Operations data to identify account health risks.
• Implement retention strategies to reduce customer churn across the territory.
• Identify and qualify high-potential leads through cold calling, email, and social media.
• Manage and execute inbound inquiry routing based on established assignment rules.
• Accelerate the sales cycle by identifying, cleaning, and inputting new contact data into the CRM.
• Generating sales reports, analyzing performance metrics, and providing regular updates to management on sales activities, forecasts, and results.
• Develop formal sales plans and strategies to penetrate new markets and increase market share and profitability of the territory.

Inside Sales Representative

Product Manager

• Define and execute comprehensive product strategies spanning short-term (1–3 years) and long-term (5–10 years) horizons
• Lead new product introductions (NPI) and portfolio lifecycle management
• Align product vision and roadmap with evolving market dynamics
• Design and implement go-to-market strategies for new products
• Assess industry needs, movements, trends, government regulations, etc.
• Drive ownership and execution excellence in meeting and exceeding project timelines and deliverables
• Oversee day to day product line activities
• Lead and mentor product management staff
• Collaborate with marketing to define go-to-market strategies and product value proposition
• Own the competitive intelligence process and ensure actionable insights are shared across commercial teams

Senior Global Product Manager – Molecular Diagnostics

Sales

• Lead the global sales strategy for Hygiena’s software solutions.
• Drive revenue growth across the company’s SaaS portfolio.
• Identify new opportunities for software adoption within existing and new customers.
• Lead a high-performance team to effectively achieve business objectives.
• Responsible for retaining, growing, and cross selling accounts under Enterprise model.
• Responsible for sales performance across two key software products Suretrend Cloud and Kleanz Software.
• Work with the entire sales organization to identify new SaaS opportunities and/or referrals, support them in intro calls, visit customers to explore SaaS opportunities and lead the closed won of the Software as a Service solution when it’s required.
• Build relationships with both existing accounts and prospective accounts and partner with customers through a strategic and consultative approach to understand their business needs.
• Provide insights from the market to the SaaS Product Managers to improve the solutions offered to the market.
• Work in collaboration with Marketing to communicate new platform improvements, new releases in SaaS.

Manager, Sales Operations

Sales Operations Manager

Inside Sales Representative

Senior Global Product Manager – Molecular Diagnostics

Software Sales Leader – Americas