Learning and Content Administrator
FreedomCare
Learning and Development Specialist
Humata Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Florida
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Conduct live product training sessions for new customers during implementation and onboarding
- Develop, update, and maintain training materials, guides, and resources that align with product evolution
- Create recorded training modules and self-paced learning content for scalable customer education
- Customize training content for different customer segments, use cases, and organizational needs
- Host follow-up training sessions post-implementation to reinforce learning and address ongoing questions
- Provide ongoing support during customer onboarding phase, partnering closely with Customer Success and Project Management teams
- Develop and implement reporting tools to track training effectiveness and customer proficiency metrics
- Design train-the-trainer materials for customer super users to build internal training capabilities
- Refine and enhance new hire learning journey to improve time-to-productivity
- Create role-specific training tracks that align with department needs and career progression
- Develop and implement mentorship program structure and training materials
- Partner with HR to facilitate internal training sessions, workshops, and compliance training
- Support manager training programs and leadership development initiatives in collaboration with HR
- Coordinate Culture Club lightning talks and knowledge-sharing sessions
- Enhance compliance training engagement to go beyond "check-the-box" to meaningful skill application
- Provide training support for cross-functional initiatives and skill development programs
Requirements
- Bachelor's degree in Education, Instructional Design, Business, or related field
- 5-7 years in a training, instructional design, or customer education role
- Proven experience developing and delivering training programs for diverse audiences
- Strong presentation and facilitation skills with ability to engage both virtual and in-person audiences
- Experience creating training materials, job aids, and learning resources
- Proficiency with learning management systems (LMS), training platforms, and content creation tools
- Analytical mindset with experience tracking training effectiveness and learner outcomes
- Experience with Google Workspace, project management tools, and video conferencing platforms
- Willingness to travel as required (up to 15%)
- Preferred: Experience with healthcare software, prior authorization workflows, or revenue cycle management
- Preferred: Familiarity with HIPAA compliance and PHI handling in training contexts
- Preferred: Background in adult learning principles and instructional design methodologies
- Preferred: Experience with e-learning development tools (Articulate, etc.)
- Preferred: Customer Success or Client Services background with understanding of SaaS implementation processes
- Preferred: Innovative problem-solver who brings creativity and structure to learning challenges
- Preferred: Collaborative team player with consultative approach to stakeholder engagement
