NEXT|HEALTH

Regional General Manager

NEXT|HEALTH

full-time

Posted on:

Origin:  • 🇺🇸 United States • Washington

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Salary

💰 $100,000 - $115,000 per year

Job Level

Mid-LevelSenior

About the role

  • Oversee operational, financial, and customer service performance across multiple locations in the region
  • Ensure consistent execution of policies, procedures, and compliance standards across all sites
  • Partner with Ownership team to support employee relations, staffing, and regulatory compliance
  • Lead, develop, and hold accountable General Managers and their teams
  • Coach location leaders on sales execution and customer service excellence
  • Lead regional meetings, performance reviews, and strategic planning sessions
  • Ensure HIPAA compliance and uphold patient confidentiality standards
  • Oversee key programs (e.g., Executive Physical Program) ensuring consistency and quality
  • Collaborate with Executive Team to implement and scale operational efficiencies
  • Support hiring, onboarding, and development of General Managers and regional staff
  • Design and improve General Manager training programs with HR and Executive Leadership
  • Conduct regular audits and site visits to ensure operational consistency and facility readiness
  • Monitor NPS, customer feedback, and service metrics to improve customer experience
  • Develop and execute regional strategies to achieve revenue goals with sales and marketing
  • Identify growth opportunities and performance risks; drive long-term success of locations
  • Represent Next Health in community engagement and serve as cultural ambassador
  • Ensure facility presentation and maintenance; resolve maintenance issues promptly
  • Hold staff accountable; provide coaching, positive affirmations, and disciplinary actions when necessary

Requirements

  • Bachelor's degree in Healthcare Administration, Business Administration, or related field (Master's degree preferred)
  • 3+ years of experience in healthcare or hospitality management, preferably in a clinical setting
  • Demonstrated ability to lead and manage a team of healthcare professionals
  • Strong financial management skills and experience with budgeting and forecasting
  • Excellent communication and interpersonal skills
  • Knowledge of healthcare regulations and industry standards, including HIPAA compliance
  • Excellent interpersonal and organizational skills
  • Ability to work independently and as a team player
  • Self-initiative and motivation
  • Ability to identify, troubleshoot, and resolve internal & external conflicts
  • Ability to work with peers, supervisors, patients, and physicians
  • Amazing customer service skills
  • Command of the English language, both verbal and written
  • Outgoing and friendly personality
  • Tech-savvy and resourceful