Humata Health

Support Engineer

• Deliver high-quality technical support to customers using Humata technology
• Ensure appropriate routing and triaging of customer tickets to ensure effective resolution per customer SLAs
• Follow and contribute to escalation procedures and standard operating protocols (SOPs) to maintain efficiency and consistency across support tiers
• Support the implementation of AI-driven support tools (e.g., chatbots, routing systems, predictive analytics) to reduce manual workload and improve customer experience
• Analyze customer support data to identify recurring issues, pain points, and opportunities for process or product enhancements, and communicate to leadership
• Resolve Tier 1 and Tier 2 tickets autonomously as much as possible
• Track the lifecycle of open tickets and engage in upward and cross-functional communication to hold assignees accountable to ticket resolution
• Contribute to a culture of data-driven decision-making, continuous learning, and customer focus across the support organization.

Technical Support Analyst

Full-stack Engineer

• Assist in developing and maintaining frontend and backend applications
• Write clean, well-documented code following team standards
• Help implement and test RESTful APIs
• Collaborate with team members on development tasks
• Participate in code reviews to improve your skills and knowledge
• Participate in Agile ceremonies and contribute to sprint planning
• Document code, processes, and technical decisions
• Debug and fix issues in existing applications. Specifically, debugging stack traces and web application debug tools.

Software Engineer II

• Directly manage a team of engineers across full-stack, data engineering, and BI disciplines
• Drive performance management cycles: goal-setting, mid-year check-ins, year-end reviews, and performance improvement plans when needed
• Partner with recruiting to attract, hire, and onboard top engineering talent
• Build and sustain a culture of psychological safety, continuous feedback, and high accountability
• Identify individual growth opportunities and create development plans tailored to each teammate's career goals
• Provide technical direction and quality standards across C#/.NET backend services, SQL data models, and Vue 3 frontend applications
• Oversee design, delivery, and reliability of data engineering pipelines (ETL/ELT, orchestration, data quality)
• Guide the team's Power BI practice — from semantic model design to dashboard standards and self-service enablement
• Participate in architecture and design reviews; ensure decisions balance speed, maintainability, and scalability
• Champion engineering best practices: code review culture, automated testing, CI/CD, and observability
• Own the roadmap execution for your team's domains, partnering closely with Product and Design
• Remove blockers, manage dependencies, and create predictable delivery rhythms via agile practices
• Track and communicate progress, risks, and trade-offs to engineering leadership and cross-functional stakeholders
• Drive continuous improvement in team velocity, quality, and developer experience
• Act as the engineering point-of-contact for Product, Data, and Clinical Operations stakeholders
• Translate business and clinical requirements into clear technical scope and feasibility assessments
• Partner with the broader engineering leadership team on org-wide standards, tooling, and planning

Senior Engineering Manager

Application Engineer

• Manage secure network architectures across Azure and GCP
• Implement and maintain zero-trust security models, including identity-aware proxies and segmentation
• Configure and monitor Cloudflare services (WAF, DDoS protection, Zero Trust, CDN)
• Manage firewall rules, VPNs, private endpoints, and secure inter-service communication
• Continuously assess and remediate vulnerabilities across infrastructure
• Administer and optimize Azure Active Directory (Entra ID) for identity governance
• Implement SSO, MFA, Conditional Access Policies, and RBAC across cloud platforms
• Integrate identity systems with internal and third-party applications
• Enforce least-privilege access and access lifecycle management
• Partner with engineering teams to embed secure development practices (DevSecOps)
• Conduct threat modeling, code reviews, and security assessments
• Implement API security, secrets management, and secure authentication flows (OAuth, OIDC)
• Support secure deployment pipelines (CI/CD) with automated security controls
• Ensure systems meet HIPAA, SOC 2, and HITRUST requirements
• Support audits by maintaining documentation, controls, and evidence
• Implement logging, monitoring, and alerting aligned with compliance standards
• Drive continuous improvement of security posture and control frameworks
• Deploy and manage security monitoring tools (SIEM, IDS/IPS, cloud-native tools)
• Investigate and respond to security incidents and anomalies
• Conduct root cause analysis and implement preventative measures

Network Security Engineer, Application Engineering

Project Manager

• Lead end-to-end implementation of Humata Health’s products, from planning through go-live and post-launch support.
• Demonstrate ownership of the team strategy for achieving project objectives, independently identifying and executing the steps necessary to meet milestones successfully.
• Own and maintain comprehensive project plans to track customer projects, deliverables, and key milestones.
• Identify and drive the necessary steps to successfully achieve project objectives, independently resolving project-impacting issues in a timely manner.
• Employ effective strategies for identifying and managing project dependencies, proactively mitigating potential delays, and ensuring alignment with internal teams and customers.
• Serve as the primary point of contact for clients and internal project teams during planning and implementation phases.
• Actively manage deliverables across planning, building, testing, and go-live to ensure successful deployments.
• Maintain accurate and current documentation related to project issues, risks, and tasks in Smartsheet or other project tracking tools.
• Implement a comprehensive communication plan for each project, ensuring relevant stakeholders are informed with timely updates.
• Send meeting summaries and next steps within one business day after implementation meetings.
• Lead testing and training activities to prepare customers for go-live, ensuring smooth transitions into operational use.
• Obtain necessary payer, portal, and EHR credentials for automation implementation.
• Lead Go-Live Check-In Calls in partnership with Customer Success Managers.
• Work with CSM and Support teams to ensure reporting accuracy and successful post-launch monitoring.
• Ensure customer workflows align with product functionality and escalate change management needs to the Customer Success Manager when necessary.
• Collaborate with cross-functional teams, including Sales, Product Development, and SMEs, to align solutions with customer needs and goals.