Humata Health

Support Engineer

• Lead and scale support team to deliver world-class technical support.
• Comfortable evaluating current ticketing system and deploying new technology, if appropriate, to meet Humata’s goals and objectives
• Oversee ticket system (P1, P2, P3, P4 - by severity) and ensure correct and timely response by team of support analysts per SLA
• Architect and refine escalation pathways and SOPs to ensure fast, consistent resolution across all support tiers.
• Build and maintain dashboards for including, but not limited to: real-time tracking of ticket volumes, ticket success rate, analyst performance
• Collaborate closely with Product, IT, and Engineering teams to align on support tooling, product feedback loops, and issue triage.
• Own and evolve an AI-driven support strategy (e.g., chatbots, intelligent routing, predictive deflection tools) to reduce manual effort and ticket volume.
• Act as the final point of escalation for critical and complex client issues, ensuring resolution and stakeholder confidence.
• Identify customer pain points (through support ticket analysis) and translate them into actionable insights for product and process improvements.
• Held accountable to support related SLAs for each Humata customer
• Champion a data-driven, customer-first culture that emphasizes accountability, continuous learning, and collaboration.
• Manage team of Support Analysts

Technical Support Manager

Strategy

• Lead the provider engagement and strategy workstream within Humata Health’s customer base.
• Develop and execute strategies to align provider operations and workflows with prior authorization transformation goals.
• Serve as the primary liaison between Humata Health and provider organizations, ensuring clarity of objectives, timelines, and outcomes.
• Collaborate with providers to implement workflow improvements that support AI-enabled prior authorization and medical policy alignment.
• Gather and synthesize provider feedback to inform ongoing technology and process enhancements.
• Partner with internal teams (clinical, product, engineering, and project management) to integrate provider insights into solution design.
• Track and report on provider engagement and utilization metrics, adoption milestones, and performance outcomes.
• Support communication, education, and change management efforts for provider partners.
• Represent provider perspectives in cross-functional planning and strategic discussions.
• Ensure all provider engagement activities align with compliance and data privacy standards.

Provider Strategy Lead

Product Manager

• Map pharmacy workflows: engage with specialty pharmacies, providers, and payers to understand how prior authorization requests are initiated, submitted, and followed through across medical and pharmacy benefits
• Design better submissions: build solutions that enable electronic prior authorization, reducing faxing, phone calls, and duplicate entry
• Integrate clinical documentation: partner with teams to ensure that authorization requests include the correct clinical notes, lab values, and patient attestation
• Shape the roadmap: translate payer rules, requirements, and customer feedback into a clear product vision for how pharmacies handle complex therapies
• Drive adoption: lead features from ideation to rollout, ensuring providers see measurable improvements in speed-to-therapy and approval rates

Product Manager, Specialty Pharmacy

Customer Success Manager

• Independently manage customer relationship, set project direction, develop key deliverables, escalate risks, and influence stakeholders
• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations.
• Establish a trusted advisor relationship through acting as a consultant as well as a solution engineer
• Develop and execute success plans tailored to customers' strategic goals and operational workflows.
• Collaborate with internal teams, including Growth, Product Development, and SME’s, to align solutions with customer needs
• Track and analyze key metrics related to Humata’s performance and to inform proactive strategies.
• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI.
• Build and deliver tailored reports and presentations with stakeholders of all levels - mainly related to front-end revenue cycle operations

Director, Customer Success

Learning and Development

• Conduct live product training sessions for new customers during implementation and onboarding
• Develop, update, and maintain training materials, guides, and recorded/self-paced training modules
• Customize training content for different customer segments and use cases
• Host follow-up training sessions post-implementation and provide ongoing onboarding support
• Partner closely with Customer Success and Project Management teams during onboarding
• Develop reporting tools to track training effectiveness and customer proficiency metrics
• Design train-the-trainer materials for customer super users
• Refine and enhance new hire learning journey and create role-specific training tracks
• Partner with HR to facilitate internal training sessions, workshops, compliance training, and leadership development
• Coordinate Culture Club lightning talks and knowledge-sharing sessions
• Provide training support for cross-functional initiatives and mentorship program development

Corporate Trainer

• Independently manage customer relationships, set project direction, develop key deliverables, escalate risks, and influence stakeholders
• Oversee the customer lifecycle, ensuring smooth transitions from implementation to day-to-day operations
• Establish a trusted advisor relationship by acting as a consultant and solution engineer
• Develop and execute success plans tailored to customers' strategic goals and operational workflows
• Collaborate with internal teams, including Growth, Product Development, and SMEs, to align solutions with customer needs
• Track and analyze key metrics related to Humata’s performance to inform proactive strategies
• Provide insights on industry best practices and leverage analytics to demonstrate value and ROI
• Build and deliver tailored reports and presentations with stakeholders of all levels, mainly related to front-end revenue cycle operations

• Conduct live product training sessions for new customers during implementation and onboarding
• Develop, update, and maintain training materials, guides, and resources that align with product evolution
• Create recorded training modules and self-paced learning content for scalable customer education
• Customize training content for different customer segments, use cases, and organizational needs
• Host follow-up training sessions post-implementation to reinforce learning and address ongoing questions
• Provide ongoing support during customer onboarding phase, partnering closely with Customer Success and Project Management teams
• Develop and implement reporting tools to track training effectiveness and customer proficiency metrics
• Design train-the-trainer materials for customer super users to build internal training capabilities
• Refine and enhance new hire learning journey to improve time-to-productivity
• Create role-specific training tracks that align with department needs and career progression
• Develop and implement mentorship program structure and training materials
• Partner with HR to facilitate internal training sessions, workshops, and compliance training
• Support manager training programs and leadership development initiatives in collaboration with HR
• Coordinate Culture Club lightning talks and knowledge-sharing sessions
• Enhance compliance training engagement to go beyond "check-the-box" to meaningful skill application
• Provide training support for cross-functional initiatives and skill development programs

Learning and Development Specialist

IT Support

• Lead and scale support team to deliver world-class technical support
• Evaluate and deploy ticketing systems and support technology to meet goals
• Oversee ticket system severities (P1–P4) and ensure timely responses per SLA
• Architect and refine escalation pathways and SOPs across support tiers
• Build and maintain dashboards for ticket volumes, success rates, and analyst performance
• Collaborate with Product, IT, and Engineering on tooling, feedback loops, and triage
• Own and evolve AI-driven support strategy (chatbots, intelligent routing, predictive deflection)
• Act as final escalation point for critical and complex client issues
• Analyze support tickets to identify customer pain points and inform product/process improvements
• Be accountable to support-related SLAs and manage Support Analysts team

Technical Customer Support Manager

Analyst

• Own the operational workstream deliverables for customer implementations including discovery, data collection and analysis of Prior Authorization workflows.
• Proactively manage all operational workstream tasks of the implementation project plan.
• Be a collaborative and communicative member of the implementation project team, ensuring implementation project manager has visibility into operational progress and risks.
• Conduct operational workflow and portal shadowing sessions with customers; ask thoughtful and specific questions to understand current processes and identify risks to successful implementation.
• Capture and document operational workflows in Humata’s design workbook to inform solution build and develop prior authorization workflows; review customer payer/plan mix and formulate automation workflow recommendations.
• Adapt future-state workflows and payer/portal additions for customers during stabilization and maintenance phases post go-live.
• Create payer portal credentials to support Humata’s automations.
• Own payer portal validation during testing and go-live project phases; collaborate with customer operations/technical teams to review automation results.
• Document and escalate validation issues to be reviewed/resolved by Humata’s Engineering team.

Prior Authorization Workflow Analyst

Operations

• Partner with health plan utilization review nurses to validate and improve AI-driven prior authorization workflows
• Review and structure medical policies to enable AI-powered automation of utilization review decisions
• Apply clinical judgment to ensure that AI outputs align with evidence-based guidelines, payer standards, and medical coding practices
• Participate in product review cycles by providing feedback on usability, accuracy, and workflow alignment
• Guide product teams by translating clinical and utilization review needs into actionable product requirements
• Collaborate with product and engineering teams to refine how clinical decision points are represented in AI models
• Test, validate, and continuously improve AI-enabled review tools for accuracy and fairness
• Provide feedback to enhance both policy digitization workflows and AI-driven decision support
• Manage small-scale projects, including organizing digitization initiatives, tracking timelines, coordinating stakeholders, and reporting on progress
• Stay current on payer requirements, clinical guidelines, regulatory standards, and coding updates relevant to utilization management

Utilization Management RN, Payer Operations

• Understand workflows: engage with provider and payer leaders to uncover gaps and map how connectivity impacts daily operations
• Shape the roadmap: translate standards, market signals, and customer feedback into a clear vision for payer integrations
• Collaborate with engineering: partner with developers to prioritize and deliver scalable, compliant features
• Define requirements: synthesize inputs across teams and stakeholders into actionable specs and user stories
• Own the lifecycle: drive features from ideation through launch and adoption, ensuring alignment with customer and regulatory needs
• Track industry shifts: stay ahead of evolving interoperability rules
• Flex as needed: contribute to analytics, enablement, or positioning in a fast-paced startup environment

Product Manager, Payer Connectivity

Human Resources

• Manage full-cycle recruitment for non-executive roles (job postings, sourcing, screening, scheduling, offers)
• Partner with hiring managers on interview planning and candidate experience
• Support immigration-related recruiting processes (e.g., H-1B documentation)
• Coordinate onboarding logistics (offer letters, background checks, Week 1 schedules)
• Collaborate with IT for equipment provisioning and account setup
• Enroll new hires in systems and tools and ensure smooth new hire experience through timely communications
• Serve as first point of contact for employee questions on policies, benefits, PTO, and systems
• Maintain HR systems (HRIS, ATS) and ensure employee records are accurate and compliant
• Support handbook updates, policy rollouts, and compliance documentation
• Prepare reports on recruiting, turnover, and engagement trends
• Identify opportunities to improve HR processes and employee experience
• Execute employee engagement and recognition programs and assist with logistics for team events and on-sites

HR Generalist

Business Analyst

• Data-focused Business Analyst designing and developing BI reports and analytics solutions to support strategic decision-making.
• Collaborate with cross-functional teams and translate business requirements into actionable insights.
• Maintain and monitor analytics systems to ensure high availability and timely data delivery.
• Gather business reporting requirements from stakeholders to build effective data solutions and insights.
• Develop comprehensive user stories and profiles to guide analytics solutions.
• Design, test, and implement Power BI dashboards and scripts for data analysis and visualization.
• Schedule and automate processes for updating datasets and distributing reports.
• Build and manage data repositories for both existing and new data sources.
• Create intuitive data visualizations that enhance understanding and user experience.
• Collaborate to evaluate and recommend BI tools and troubleshoot data issues with Engineering to improve data structures and flows.

Senior Business Analyst

QA Engineer

• Develop test plans and test cases based on product and technical requirements
• Validate customer workflows and ensure solutions meet real-world needs
• Troubleshoot and reproduce issues from internal testing and customer reports
• Participate in agile sprint testing to verify stories and features
• Run regression tests before releases to ensure stability
• Perform exploratory testing to identify edge cases and usability concerns
• Log, prioritize, and track defects using tools like JIRA
• Contribute to refining testing tools, practices, and workflows as the team scales

Frontend Engineer

Design and implement responsive, intuitive, and dynamic user interfaces using Vue.js (preferably Vue 3)
Develop and maintain reusable UI components and libraries
Collaborate with UX designers to translate wireframes and mockups into high-quality code
Optimize front-end applications for maximum speed and scalability
Integrate front-end UI with back-end services and AI-driven features
Ensure the technical feasibility of UI/UX designs
Write clean, maintainable, and efficient JavaScript/TypeScript code
Participate in code reviews and contribute to front-end development best practices
Troubleshoot, debug, and upgrade existing front-end systems
Stay up-to-date with emerging trends in front-end development and UI/UX design