Humata Health

Operations

• Customer Relationships & Escalation Management: Serve as a trusted partner and escalation point for key customers, ensuring issues are resolved swiftly and relationships remain strong. Foster and own executive customer relationships during the implementation process.
• Operational Enablement & Removing Blockers: Anticipate and remove obstacles that hinder delivery, equipping teams with the processes, tools, and support needed for success.
• Cross-Functional Strategy & Initiatives: Partner with leaders across Product, Engineering, and Customer Success to align implementation strategy with organizational priorities and scalability goals.
• Continuous Improvement & Unlocking Team Potential: Identify and drive opportunities to enhance people, process, and tools—unlocking team potential and improving implementation outcomes. Develop implementation metrics roadmap, capacity planning models and customer health KPIs during the implementation cycle.
• Support people-leading initiatives through 1:1 coaching, modeling and demonstrating accountability as the team scales.

Director of CX Operations

Full-stack Engineer

• Assist in developing and maintaining frontend and backend applications
• Write clean, well-documented code following team standards
• Help implement and test RESTful APIs
• Collaborate with team members on development tasks
• Participate in code reviews to improve your skills and knowledge
• Participate in Agile ceremonies and contribute to sprint planning
• Document code, processes, and technical decisions
• Debug and fix issues in existing applications. Specifically, debugging stack traces and web application debug tools.

Software Engineer II – Provider Interface

Backend Engineer

• Contribute to the design and implementation of highly available and performant backend services and infrastructure, primarily utilizing Python and Go.
• Create intuitive and dynamic user interfaces using modern front-end frameworks.
• Integrate AI models and algorithms into production-ready applications.
• Develop and maintain resilient, high-throughput backend services and APIs (e.g., RESTful, gRPC) that integrate various components of our core platform.
• Collaborate with engineering and product teams on system requirements, performance, and best practices.
• Write clean, well-tested, and maintainable code, actively participating in code reviews and upholding engineering excellence.
• Troubleshoot and resolve complex production issues, focusing on debugging and optimizing service performance.
• Contribute to the development of CI/CD pipelines and infrastructure for service deployment and monitoring.

Software Engineer II, Python/Go

Solutions Engineer

• Design end-to-end prior authorization workflows within Epic that integrate with Humata's automation platform
• Own the workflow configuration strategy, determining which clinical events should trigger authorization requests
• Design clinical data aggregation strategies to support medical necessity determinations
• Serve as the primary workflow SME for customer IT, Epic analysts, and clinical operations teams during implementations and expansions
• Lead workflow discovery sessions with health system stakeholders
• Collaborate with customers on design of future state process improvements
• Provide Epic-specific guidance on configuration options for authorization workflows
• Build and maintain a library of reference workflow designs for common use cases
• Partner with Product Management to ensure Humata's platform capabilities align with real-world Epic workflow constraints and opportunities
• Lead a team responsible for Epic workflow design and directly manage Solutions Engineers and Workflow Consultants

Director of CX Operations

Software Engineer II – Provider Interface

Software Engineer II, Python/Go

Solutions Manager – EMR Workflow Design