Human8

Engineer

• Act as the escalation point for more complex user or platform issues, coordinating with technical teams when needed
• Follow up on tickets to ensure timely resolution and customer satisfaction
• Monitor and follow up on incidents to ensure timely resolution and a positive user experience
• Identify recurring issues and collaborate with technical teams to define structural improvements
• Contribute to optimizing service processes, documentation, and user guidance materials
• Review service desk performance and identify opportunities to improve efficiency and service quality.
• Learns about the testing methodologies used in the wider organization
• Create test plans and test data for simple work items
• Execute test cases independently
• Document findings and share feedback with relevant teams to help ensure platform reliability and quality
• Create, configure, and manage China specific product subscriptions and accounts
• Serve as the local point of contact for processes requiring Chinese IDs or local platform credentials
• Ensure compliance with Chinese regulations and local data residency requirements
• Support administrative and compliance-related tasks for the Chinese market (e.g. vendor onboarding, platform access, local documentation)
• Good understanding of scrum as an agile framework for web development, including all scrum events & artifacts
• Learns from peers and mentors but challenges them as well

Service Desk Engineer

Financial Planning and Analysis

• Lead the financial direction of Human8 US, enhance financial performance, manage business risks, and act as a key business partner to internal and external stakeholders
• Ensure all statutory obligations (filings, tax submissions, audits) are compliant and completed timely; guarantee timely monthly & quarterly reporting
• Regionally organize and oversee yearly local audits resulting in audit reports without material misstatements
• Guarantee robust internal control processes, ensuring independence and oversight in approvals (SOX experience desirable); identify and escalate material going-concern and trading risks to the CFO
• Approve pricing, MSAs, and commercial contracts above defined thresholds; uphold compliance with global financial, tax, and governance standards
• Drive aggressive working capital management through strong commercial discipline (timesheet discipline, SOWs, PO management)
• Develop accurate financial forecasts, budgets, and trends to support disciplined performance management
• Analyze wins and losses, identify trends, and offer insights to improve EBITDA and revenue growth
• Drive improvements in project and account profitability and identify operational efficiencies and cost management initiatives
• Educate leaders and teams on commercial requirements and financial best practices; build financial models and scenario plans to support decision‑making
• Provide data-driven insights and financial analysis; develop financial plans and liquidity forecasts accounting for varying scenarios and economic challenges
• Serve as a trusted partner to the CEO, CFO, MD, and US Leadership Team; support execution of Human8’s global strategy and adoption of AI/automation to increase financial management efficiency

Regional Head of Finance

People Operations

• Act as a strategic advisor on people and organizational matters for assigned business units (BU) and regions, balancing operational needs, compliance, and strategy.
• Serve as the key link between BU leaders and global P&C, translating business goals into actionable HR strategies.
• Analyze data to identify trends and improve performance, retention, and employee experience; provide insights on organizational design, workforce planning, and talent management.
• Develop and implement strategies to build a high-performance culture.
• Collaborate with leaders on talent needs, skills assessment, succession planning, and leadership growth; support talent acquisition and maintain strong talent pipelines.
• Drive performance management, coaching, career development, and address learning needs.
• Identify and lead organizational improvements and change initiatives.
• Facilitate communication and manage resistance to change.
• Partner with leaders on workforce planning to align with business goals and future talent needs.
• Coach leadership teams, address skills gaps, and lead global HR initiatives for cross-regional alignment.
• Promote high levels of employee engagement and drive an inclusive, diverse workplace culture.
• Champion organizational values and support leaders in translating values into action.
• Collaborate with the Global Reward & HR Data Manager to deliver competitive reward strategies in compliance with local regulations.
• Provide guidance on salary reviews, promotions, and merit increases.
• Oversee and support the regional HR Manager in implementing region-specific policies, resolving complex employee relations matters, and ensuring adherence to local employment laws and standards.
• Monitor regional HR performance metrics to ensure consistency, identify operational risks, and recommend improvements to align with organizational standards.
• Report directly to the Chief People Officer and act as a trusted advisor to leadership.

People & Culture Partner

Manager

• We are looking for an Insight Manager to drive transformative change for our clients through expert research and analysis. You will manage a range of quantitative and qualitative projects, from design to delivery, ensuring they precisely meet client objectives.
• You will be considered a trusted research project manager.
• You will move projects forward and play a key role in the planning, set-up and management of projects of increasing complexity (e.g., multinational, multi-methodology, etc.), with support from senior team members.
• You will actively use AI to work more efficiently and effectively, while maintaining a strong ‘human’ touch. You will learn how to use AI in a business relevant way, to contextualize your work and add value to the client.
• You will understand how to use behavioral frameworks and models. With guidance you will apply these in your analysis and reporting.
• You will present research projects to clients, likely with senior support as needed.
• You will have a lot of client contact and be the lead project manager, as well as support senior consultants with project-related tasks, communications, and enacting client strategies.
• You will have a good understanding of the client’s needs and business objectives, and be open to being able to challenge and think along.

Insight Manager

Procurement

• Responsible for project planning & administration related to Networks and maintain consistency and quality in partner collaborations
• Coordinate all requests for Professional Networks services and collaborate closely with sales and implementation teams and external partners
• Support junior team members by coaching them on the job and providing support where needed
• Part of Acquisition Centre of Excellence within Networks Sourcing department to build global networks of professionals and suppliers
• Project delivery support: involve resources, handle structural project allocations and high complexity requests, search partners, check availability & budget, communicate timings, follow-up budget approvals, offer direct and indirect supportive services to Project Services and Client Services Teams
• Pre-sales advice: act as business partner in pre-sales, develop custom solutions, handle pricing and feasibility, manage partner onboarding and legal documentation, assign trainings, use rate cards, request bespoke proposals, maintain knowledge bank
• Network management: develop and maintain supplier relations, source contacts, track partner performance, organize feedback calls, request feedback from internal clients, contract new partners, educate networks, improve bonding & usage, ensure billability for internal resources
• Business support: provide induction and training for new acquisitions, support change adjustments, organize roll-out of network usage, identify needs for new networks, create standardized sales materials, proactively search for partners in in-demand markets
• Finance: own reporting for assigned network, ensure PO process is followed, propose cost-control solutions, work with Finance to develop reporting resources, identify opportunities to negotiate better rates
• Technical and market research knowledge: maintain knowledge of tools, transfer technical knowledge, understand market research concepts and marketing solutions

Vendor Management Coordinator

• If you are driven by a deep curiosity about human behavior and are motivated to turn data into a decisive marketing strategy, join us as an Insight Manager at Human8.
• You will be the architect of insight - transforming numbers into compelling narratives and recommendations that guide our clients. Success requires fluent management of diverse projects and clients, all while coordinating effectively with your team.
• We are a team of collaborators and are looking for individuals who find their energy in working closely with others to create great work and achieve shared goals.
• Kindly note that we are part of a global team, please submit your CV in English.
• Impactful client delivery: You’re able to interpret client needs and different sources of information to come up with a sharp and focused project design. You collaborate with clients to ensure we’ll capture data and insights that will meet their objectives.
• You have a good understanding of various quantitative research methodologies. You know how to apply these to get rich and relevant insights.
• You are an independent project manager and proactive communicator. You thrive in knowing the ins and outs and push the project forward.
• You plan and coordinate data and insight analyses and take the lead in the interpretation and reporting on the findings of quantitative research projects.
• You are comfortable to support seniors in translating your insights and recommendations into tangible marketing deliverables.
• You are a storyteller. You can shape the insights into compelling outputs that resonate with client audiences.
• You actively use AI to work more efficiently and effectively. You learn how to use AI in a business relevant way, to contextualize your work and add value to the client.
• You can use different resources and apply behavioural frameworks and models. You can use these to contextualize client briefs and deliverables.
• You showcase excellent presentation skills and you’re able to prepare client workshops / brainstorms and attend in a moderating or supportive role.
• Account & commercial Management: You’re excellent at building good working relationships with clients and you learn to flex style as needed.
• You’re attentive to client needs and are eager to know their business and industry better.
• You understand our unique selling arguments of our solutions and supportive methods we offer and how we position vs. competitors.
• You are excited to start writing proposals for your clients or support your senior team members in doing so.

Insight Manager, Quantitative

Consultant

• Join us as an Insight Consultant and turn your passion for human behavior into business strategy. You will be at the heart of our mission, analyzing data to uncover the ‘why’ behind consumer interactions and translating those findings into powerful, actionable recommendations. Your work will directly influence how leading brands connect with their audiences.
• We are looking for someone that is naturally collaborative and thriving when working with others to deliver exceptional outcomes. If you are passionate about how people interact with their world and determined to use those insights to shape the future of great brands, we encourage you to apply.
• As we are part of a global team, please submit your CV in English.

Insight Consultant, Quantitative

• Lead complex client engagements to operationalize customer centricity and drive business outcomes
• Manage all phases of engagements including project management, creation of deliverables, storytelling, and client management
• Act as Project Manager on complex engagements independently and consult on simple to moderately complex studies
• Discuss complex business and research issues with clients and build strong client relationships
• Create analysis plans, find relevant data, synthesize insights, and convey stories in a compelling way
• Adopt and apply storytelling process to produce impactful deliverables and present clearly and influence stakeholders
• Independently develop proposals (scoping, pricing, deliverable creation) and support account goals
• Lead and mentor engagement teams, set expectations, delegate, and hold team members accountable
• Provide internal training and train clients in methodologies and research recommendations
• Oversee financial goals and profitability of engagements

Senior Research Manager

Director

• Lead the commercial development and project delivery for several key accounts, including accounts generating (potential) revenues between $2-3M.
• Persuade clients of the unparalleled value that Human8 brings to their business, using the breadth of our portfolio.
• Collaborate closely with clients to navigate unique challenges, consistently exceeding expectations and delivering a service that exemplifies excellence.
• Cultivate enduring partnerships, offering clients actionable and advanced marketing recommendations that significantly influence their decision-making and enhance business outcomes.
• Share marketing research knowledge internally, serving as a source of inspiration and contributing to internal knowledge transfer.
• Coach and guide project teams, motivating them and ensuring a collective commitment to success.
• Consistently develop and grow strong, long-term client partnerships that result in strong revenue generation.
• Influence internally and externally and communicate ideas in a way that persuades others to buy-in and take action at all levels of the client organization.
• Create winning proposals and pitches, and continuously listen for additional client needs to nurture account development.
• Understand clients’ businesses and objectives, offering value-added consulting to help them understand and activate on customer-centric strategies using the full breadth of our portfolio.
• Translate clients' internal structure into actionable account plans across all DMUs to maximize growth (upsell & cross-sell).
• Oversee and execute on key client projects focused on consumer insights, transformation, customer/employee experience, and brand/marketing strategy.
• Provide continual strategic thinking and added value to clients and internal execution teams to ensure client business challenges are answered.
• Deliver strategic, influential presentations and other forms of client communications for audiences from front-line to executives.
• Plan, design, and facilitate multi-disciplinary client workshops.
• Foster collaboration with multiple capabilities at Human8, weaving appropriate competencies together for cohesive results.
• Advise project managers and other team members on project planning and execution, reviewing deliverables for their ability to address client challenges.

Director, Client Consulting

• Part of a team of marketers and researchers to empower people to shape the future of brands
• Perform marketing analyses and consulting projects based on quantitative and qualitative market research data
• Focus on data analysis and full reporting, co-design insightful reports with actionable recommendations
• Work closely with Senior Research Managers and Project Managers and liaise with national and international clients
• Gradually become responsible for research methodologies (sampling, survey design) and project management
• Gain experience across marketing domains (product innovation, branding, communication testing) through on-the-job and academy training
• Develop commercial client contacts, maintain client portfolio, and assume account management responsibilities over time

Senior Insight Consultant

• Lead and elevate the research function, guiding quantitative and qualitative teams on complex healthcare engagements.
• Identify and implement cutting-edge research methodologies and technologies; drive strategic value and continuous improvement.
• Apply innovative thinking to create new value and future possibilities based on client needs and execution learnings.
• Promote a flexible, adaptive mindset; use setbacks to fuel innovation.
• Serve as a role model and senior leader with strong influence in difficult situations; develop and deliver presentations on research trends for senior clients.
• Ensure team consistently produces high-quality work that supports a healthy and sustainable organization; foster cohesion and optimize individual skillsets.
• Conduct, oversee, and mentor on a wide breadth of research approaches (concept tests, tracking studies, focus groups, ethnography, attitude and usage studies, voice of the customer, segmentation, MaxDiff, conjoint (CBC and ACBC)).
• Apply storytelling to translate insights into impactful deliverables that drive client action on complex quantitative engagements.
• Independently develop moderately complex proposals (scoping, pricing, deliverables) and support business development; own accounts with growth targets (~$50-$200K for 2025).
• Build strong, trusted relationships with Account Strategy; mentor RM level on proposal development; generate additional business opportunities.

Strategy

• Lead complex research engagements from start to finish, acting as project manager and consultant on studies
• Manage client relationships; discuss complex business and research issues and build trust and rapport
• Create analysis plans, find meaningful data, synthesize insights, and convey the story in a compelling way
• Adopt and apply the storytelling process to create impactful deliverables and present clearly and influence stakeholders
• Independently develop proposals for simple to moderately complex studies including scoping, pricing and deliverable creation
• Support account goals and generate additional business by building client trust through exceptional client service skills
• Lead and mentor engagement teams; set expectations, delegate appropriately, and hold others accountable
• Provide internal training and train clients in various methodologies and provide research recommendations
• Effectively oversee the financial goals and profitability of an engagement

Service Desk Engineer

Regional Head of Finance

People & Culture Partner

Insight Manager

Vendor Management Coordinator

Insight Manager, Quantitative

Insight Consultant, Quantitative

Senior Research Manager

Director, Client Consulting

Senior Insight Consultant

Director, Client Consulting

Senior Research and Strategy Manager