Human8

Business Development Rep

• Drive business growth by identifying and securing new opportunities
• Nurture relationships with clients and promote consulting services
• Focus on lead generation and revenue expansion
• Collaborate with internal teams to build sales pipelines and conduct discovery meetings
• Conduct research on target accounts to engage key decision-makers
• Maintain accurate sales activity data in CRM

Business Development Manager

Data Scientist

• Can critically assess the technical side of questionnaires (filters, routings, piping’s, etc.) and can recommend changes to implementation from analyses point-of-view during or after project implementation (e.g., based on database structure, technical check, etc.).
• Guide team members in executing quality checks and act as a knowledgeable sparring partner.
• Critically revise and finalize the technical side of research doc (filters, routings, pipings, etc.) of surveys with little complexity (e.g., simple quota tree, simple filtering with few conditions, simple routing).
• Recommend changes to implementation from analyses point-of-view during or after project implementation (e.g., based on database structure, technical check, etc.).
• Able to independently execute high-level data management (restructuring, merging, complex computations, etc.) to prepare for analyses and charting. For complex datasets, do this with assistance of seniors.
• Able to automate processing of the most common datasets by applying well-known techniques.
• Work efficiently, act as a reference in the domain and is a person to-go-to.
• Lead for analyzing standard projects and complete the analyses framework where needed and bring in added value independently.
• Able to identify trends and meaningful observations in large sets of data.
• Can apply univariate and bivariate analyses (frequencies, crosstabs, correlations, etc.) on any dataset, varying in complexity.
• Critically look at the dataset and spot new breaks to reveal underlying insights.
• Has a notion of commonly used multivariate analysis techniques.
• Able to apply commonly used charts and visualizations in the correct way (e.g., stack chart, line chart, etc.). The reporting makes it easy to digest data and attracts the reader to the most important findings.
• Able to set-up, update and maintain common online dashboards. Use different built-in modules to visualize large amounts of data with a complex structure (filtering, time series, etc.).
• Has a good understanding of the account and what drives client satisfaction.
• Can critically evaluate standard analysis process and/or steps.
• Can set up technical manuals or a step-by-step guide on how to analyses standard projects.
• Responsible for the technical implementation (incl. technical 4-eye) of surveys through specialized software (e.g. Survey Monkey).
• Able to overcome technical difficulties if the implementation goes beyond the standard template.
• Able to make basic modifications to the survey look & feel (e.g. change background, change colours & font, etc.) based on a provided design template.
• Make sure that the data collection happens without any mistakes and is optimized for analysis and reporting.
• Able to communicate directly with 3rd parties about technical specifications and know how to apply them in order to have them working correctly.

Data Science Specialist

Consultant

• You assist in the planning, setting up and management of online research projects, either supporting or being supported by more senior colleagues.
• You have a good enough understanding of the research process at Human8 to manage a simple project.
• You collaborate well with and act as a liaison for PST.
• You attend activity design meetings and brainstorms.
• You grow your moderating experience on 1on1 interviews and group discussions (both synchronous and asynchronous).
• You can brief external moderators.
• You can check the status of survey fieldwork and communicate it internally.
• You can analyse, interpret and report on the findings of most research projects (except for very complex projects).
• You can provide draft conclusions and recommendations for review by a more senior consultant.
• You can interpret an analysis plan and use it as a base to collaborate with others (e.g. PST, external moderator, etc.) when relevant.
• You listen with an open mind to colleague's feedback on your work.
• You grow experience by presenting internally (e.g. team meetings).
• You attend client presentations and can answer questions that relate to your analyses.
• You gain experience and exposure to clients by supporting more senior consultants with project related tasks and communications.
• You follow our marketing content for own interest and to develop your knowledge about our offering.
• You are building your social professional profile and becoming an active networker.
• You can pitch your role naturally and what impact it has on your clients, to a friend/family member.
• You are aware of the commercial objectives and targets of your team.
• You are aware and understand the budget build-up of projects where you have an active role.

Insight Consultant

General

• Assisting in the planning, setting up and management of online research projects
• Collaborating well with our Project Support Team
• Developing sufficient understanding of the research process at Human8 to manage a simple project(s) by the end of your internship
• Attending activity design meetings and brainstorms, developing the skills to input into these effectively by the end of your internship
• Supporting with online text-based moderation for online discussions or diaries
• Gaining exposure to our survey management tools, and updating internal communication regarding progress/challenges
• Improving analysis skills, to support with the interpretation and reporting of research projects
• Supporting with developing draft conclusions and recommendations
• Gaining reporting and visual communication skills by working on PowerPoint report deliverables
• Exploring external sources (e.g. Trends reports / industry news) to help add context to research findings and deliverables
• Growing experience by presenting internally (e.g. team meetings)
• Attending client presentations/debriefs and answering questions relating to elements produced (with support from senior colleagues)
• Gaining experience and exposure to clients by supporting more senior consultants with project related tasks and communications
• Gaining awareness of the commercial objectives and targets of your team
• Gaining awareness and understanding of the budgeting of projects and the key fundamentals relating to a successful project and business

Market Research Intern

Director

• Drive revenue by spending approximately half your time proactively selling new engagements to existing and new clients, meeting defined growth targets.
• Identify and close upsell opportunities (e.g., adding quant to qual, or vice versa) and uncover white space within your portfolio.
• Act as a trusted advisor to senior clients, managing scope and guiding them through ambiguity to create commercial momentum.
• Run and manage the team directly, including inspiring, coaching, and developing insights professionals into future strategic consultants.
• Oversee team management responsibilities such as performance, career development, and resource allocation.
• Champion excellence, guide project delivery, and shape market-facing thought leadership.
• Design optimal mixed-method methodologies (qual/quant) to test business hypotheses.
• Synthesize complex data (qual, quant, behavioral) using consultative AI tools to uncover deeper truths.
• Craft boardroom-ready narratives with actionable commercial recommendations and creative frameworks.
• Design and facilitate client workshops across Innovation, Brand, and Experience to unlock new value.
• Master integrated mixed-method research programs (surveys, segmentation, digital qual, communities).
• Leverage advanced tools (AI/NLP, proprietary platforms) for efficiency and deeper meaning.
• Apply behavioral science and cultural context to fuel creative, commercially-viable brand strategies.

Human Resources

• Serve as the U.S. Leadership Team’s advisor on HR operations, compliance, employee relations, talent acquisition, employee lifecycle processes, and people-risk trends.
• Provide data-driven insights (HR metrics, payroll trends, engagement, and attrition) to inform workforce planning and business decisions.
• Identify emerging people and operational risks (retention, compliance gaps, payroll errors, benefit gaps) and implement mitigation strategies.
• Partner with the Managing Director to shape US business strategy, ensuring that people implications are considered in all major business decisions (e.g., expansion, restructuring, M&A).
• Lead change management efforts for regional initiatives, ensuring smooth adoption of new processes, systems, or organizational structures.
• Partner closely with the Head of Professional Development & Enablement to connect consultant staffing, capability, performance, and career-development insights with HR operations, recruiting, compliance, employee relations, and people-risk actions.
• Provide HR governance, documentation, compliance, and employee-risk support for performance review cycles, promotion processes, and talent review discussions led by the Head of Professional Development & Enablement.
• Translate consultant capability and staffing insights into recruiting execution plans, onboarding needs, retention actions, HR process improvements, and employee lifecycle support.
• Share employee relations, attrition, onboarding, offboarding, engagement, and manager-effectiveness themes that may signal broader consultant experience or capability-development needs.
• Maintain clear decision rights between HR operations and professional development to avoid duplication across manager enablement, performance management, career growth, and workforce planning.
• Own day-to-day employee administration, ensuring accuracy, timeliness, and compliance with US tax and labor regulations (federal, state, local).
• Own the end-to-end employee lifecycle for the region, including onboarding, transfers, leave of absence, offboarding, a warm and structured onboarding, and a thoughtful and compliant offboarding experience.
• Support HRIS data integrity, reporting, and system maintenance. Identify opportunities for processing automation and efficiency gains.
• Ensure employee records, personnel files, and HR documentation are updated in line with legal and audit requirements.
• Support compensation and benefits activities, including salary reviews and bonus cycles, making sure they’re processed accurately and in line with guidelines.
• Identify and implement process improvements and automation opportunities to increase efficiency and scalability.
• Partner with payroll and benefit vendors and Finance to execute payroll, validate outputs, and resolve discrepancies.
• Act as the primary escalation point for all payroll-related inquiries and issues.
• Oversee and administer employee benefits programs, including health, insurance, retirement, and wellness offerings including managing the vendor relationships and performance, conducting audits to resolve discrepancies and ensuring a high-quality service delivery.
• Lead annual benefits cycles, including open enrollment and benefits optimization aligned to employee needs and company strategy.
• Ensure the accurate execution of the salary review processes, bonus cycles, and total rewards program.
• Provide expert guidance to employees and managers on compensation, payroll, and benefits queries.
• Own full-cycle recruitment execution for the US region, including role intake, job postings, sourcing, screening, interviewing, offer negotiation, and pre-employment checks.
• Partner with hiring managers to define role requirements and develop effective recruitment strategies.
• Support employer branding efforts and candidate experience initiatives in partnership with Marketing, hiring managers, and regional leadership.
• Track and report on recruitment metrics including time-to-fill, source effectiveness, candidate pipeline quality, offer acceptance, process bottlenecks, and hiring manager responsiveness.
• Monitor and ensure compliance with US employment laws (e.g., FLSA, FMLA, ADA, Title VII, state-specific regulations, wage and hour requirements, leave obligations, and remote-work considerations).
• Serve as the primary expert for complex employment matters, including terminations, misconduct, performance escalations, leave/accommodation issues, and contract or policy disputes. Support on cases from intake through resolution by preparing documentation, advising leaders, coordinating with external counsel when needed, and mitigating legal and employee-relations risk.
• Maintain compliance with I-9/E-Verify, visa sponsorship, and remote work regulations.
• Own and coordinate internal audits, regulatory reporting, and recordkeeping (including EEO-1, AAP where applicable, and other compliance filings).
• Serve as a primary point of contact for employee inquiries, providing clear, empathetic guidance on HR policies, benefits, and procedures.
• Provide thoughtful, practical guidance to People Leaders on operational, compliance, and employee relations topics – always with an eye on what’s fair, legal, and aligned with our values.
• Introduce and maintain manager enablement tools, including documentation guides, employee relations templates, difficult-conversation guides, leave and accommodation resources, onboarding/offboarding checklists, and policy FAQs.
• Partner with the Head of Professional Development & Enablement on any tools related to consultant coaching, career development, promotion readiness, or capability building.
• Support the Head of Professional Development & Enablement with performance management, especially in sensitive cases.

HR Operations Lead

• Assist in the planning, setting up and management of online research projects.
• Have a good enough understanding of the research process at Human8 to manage a simple project.
• Collaborate well and act as a liaison for PST.
• Attend activity design meetings and brainstorms.
• Grow moderating experience on 1on1 interviews and group discussions.
• Brief external moderators.
• Check the status of survey fieldwork and communicate it internally.
• Analyse, interpret and report on the findings of most research projects.
• Provide draft conclusions and recommendations for review by a more senior consultant.
• Interpret an analysis plan and collaborate with others when relevant.
• Present internally and attend client presentations, answering questions related to analyses.

Manager

• Own the end‑to‑end operational delivery of trackers and ad‑hoc QL/QN projects (online & onsite).
• Translate the SOW into a detailed operational plan, including tasks, workflows, dependencies, and timelines.
• Manage the operational project timeline, ensuring daily coordination, follow‑ups, and alignment across all task owners.
• Oversee and support project buying, supplier coordination, recruitment, incentives, and fieldwork execution (including facility or onsite logistics for QL).
• Coordinate internal resources (CSTs, Quantitative Shared Services, Designers, etc.) to ensure they are properly briefed and aligned—with Ops defining resource allocation.
• Maintain rigorous quality checks on survey links, fieldwork progress, transcripts, deliverables, dashboards, and operational outputs.
• Collaborate closely with Advanced Quant experts for complex project components (sampling, modeling, scripting, analytics).
• Adapt operational plans dynamically for complex target groups, special methodologies, or unexpected field challenges.
• Support the implementation of new tools, platforms, processes, and operational enhancements.
• Maintain and update all business and operational documents, including: Statements of Orders (SO), Quotes, Project shells, G&SR & receipts, Pricing tables & timing plans, Project trackers & status updates
• Ensure all projects follow defined operational standards, templates, and delivery guidelines.
• Monitor outsourcing costs to ensure they remain within operational scope (profitability remains CST-owned).
• Identify opportunities to improve delivery efficiency through standardization, automation, and reuse of best practices.
• Identify operational risks, blockers, scope gaps or feasibility concerns early.
• Escalate promptly to Ops Manager + CST to protect project quality, timeline, and scope.
• Drive mitigation actions and ensure stakeholders remain aligned throughout delivery.
• Ensure clear alignment with Consultants and Business Operations on scope, resourcing, and expert involvement, escalating where decisions fall outside delivery ownership.
• On‑time configuration and launch rate, Ticket resolution speed and SLA adherence, Community engagement and retention levels, Fieldwork delivery completeness vs. target, Accuracy of incentives and operational documentation, Responsiveness, and effectiveness in handling escalations.

Project Delivery Manager

Communications

• Independently represent design on simple engagements and collaborate with group members on moderately complex engagements.
• Demonstrate the ability to raise the level of work with every new experience and challenge by asking the right questions, advocating for design, and adding value.
• Apply personal creativity to develop design concepts.
• Utilize a broad range of software resources and design tools such as PowerPoint, Google Slides, and Adobe Suite.
• Communicate the feelings of consumers and business audiences through visual communication.
• Demonstrate proactive communication skills and adapt style to meet client needs.
• Develop an understanding of clients’ business challenges and translate those needs into relevant and impactful communications.
• Effectively manage your own workload.
• Support teammates as needed with workload, technical questions, and related tasks.
• Assist on engagements or tasks as needed within the Communications & Design team.
• Learn and partner with others, including taking direction or providing it, and integrate seamlessly into multidisciplinary teams.
• Communicate a basic understanding of Human8’s capabilities, including a general understanding of each department, internally and externally.
• Foster an internal network of connections.
• Embody Human8 culture and core values.
• Consistently demonstrate professional maturity and calm confidence.
• Prioritize and manage details successfully in a fast-paced environment requiring flexibility and resourcefulness.

Business Development Manager

Data Science Specialist

Insight Consultant

Market Research Intern

Director

HR Operations Lead

Insight Consultant

Project Delivery Manager

Junior Communications Designer