Human8

Human Resources

• Serve as the U.S. Leadership Team’s advisor on HR operations, compliance, employee relations, talent acquisition, employee lifecycle processes, and people-risk trends.
• Provide data-driven insights (HR metrics, payroll trends, engagement, and attrition) to inform workforce planning and business decisions.
• Identify emerging people and operational risks (retention, compliance gaps, payroll errors, benefit gaps) and implement mitigation strategies.
• Partner with the Managing Director to shape US business strategy, ensuring that people implications are considered in all major business decisions (e.g., expansion, restructuring, M&A).
• Lead change management efforts for regional initiatives, ensuring smooth adoption of new processes, systems, or organizational structures.
• Partner closely with the Head of Professional Development & Enablement to connect consultant staffing, capability, performance, and career-development insights with HR operations, recruiting, compliance, employee relations, and people-risk actions.
• Provide HR governance, documentation, compliance, and employee-risk support for performance review cycles, promotion processes, and talent review discussions led by the Head of Professional Development & Enablement.
• Translate consultant capability and staffing insights into recruiting execution plans, onboarding needs, retention actions, HR process improvements, and employee lifecycle support.
• Share employee relations, attrition, onboarding, offboarding, engagement, and manager-effectiveness themes that may signal broader consultant experience or capability-development needs.
• Maintain clear decision rights between HR operations and professional development to avoid duplication across manager enablement, performance management, career growth, and workforce planning.
• Own day-to-day employee administration, ensuring accuracy, timeliness, and compliance with US tax and labor regulations (federal, state, local).
• Own the end-to-end employee lifecycle for the region, including onboarding, transfers, leave of absence, offboarding, a warm and structured onboarding, and a thoughtful and compliant offboarding experience.
• Support HRIS data integrity, reporting, and system maintenance. Identify opportunities for processing automation and efficiency gains.
• Ensure employee records, personnel files, and HR documentation are updated in line with legal and audit requirements.
• Support compensation and benefits activities, including salary reviews and bonus cycles, making sure they’re processed accurately and in line with guidelines.
• Identify and implement process improvements and automation opportunities to increase efficiency and scalability.
• Partner with payroll and benefit vendors and Finance to execute payroll, validate outputs, and resolve discrepancies.
• Act as the primary escalation point for all payroll-related inquiries and issues.
• Oversee and administer employee benefits programs, including health, insurance, retirement, and wellness offerings including managing the vendor relationships and performance, conducting audits to resolve discrepancies and ensuring a high-quality service delivery.
• Lead annual benefits cycles, including open enrollment and benefits optimization aligned to employee needs and company strategy.
• Ensure the accurate execution of the salary review processes, bonus cycles, and total rewards program.
• Provide expert guidance to employees and managers on compensation, payroll, and benefits queries.
• Own full-cycle recruitment execution for the US region, including role intake, job postings, sourcing, screening, interviewing, offer negotiation, and pre-employment checks.
• Partner with hiring managers to define role requirements and develop effective recruitment strategies.
• Support employer branding efforts and candidate experience initiatives in partnership with Marketing, hiring managers, and regional leadership.
• Track and report on recruitment metrics including time-to-fill, source effectiveness, candidate pipeline quality, offer acceptance, process bottlenecks, and hiring manager responsiveness.
• Monitor and ensure compliance with US employment laws (e.g., FLSA, FMLA, ADA, Title VII, state-specific regulations, wage and hour requirements, leave obligations, and remote-work considerations).
• Serve as the primary expert for complex employment matters, including terminations, misconduct, performance escalations, leave/accommodation issues, and contract or policy disputes. Support on cases from intake through resolution by preparing documentation, advising leaders, coordinating with external counsel when needed, and mitigating legal and employee-relations risk.
• Maintain compliance with I-9/E-Verify, visa sponsorship, and remote work regulations.
• Own and coordinate internal audits, regulatory reporting, and recordkeeping (including EEO-1, AAP where applicable, and other compliance filings).
• Serve as a primary point of contact for employee inquiries, providing clear, empathetic guidance on HR policies, benefits, and procedures.
• Provide thoughtful, practical guidance to People Leaders on operational, compliance, and employee relations topics – always with an eye on what’s fair, legal, and aligned with our values.
• Introduce and maintain manager enablement tools, including documentation guides, employee relations templates, difficult-conversation guides, leave and accommodation resources, onboarding/offboarding checklists, and policy FAQs.
• Partner with the Head of Professional Development & Enablement on any tools related to consultant coaching, career development, promotion readiness, or capability building.
• Support the Head of Professional Development & Enablement with performance management, especially in sensitive cases.

HR Operations Lead

Consultant

• Assist in the planning, setting up and management of online research projects.
• Have a good enough understanding of the research process at Human8 to manage a simple project.
• Collaborate well and act as a liaison for PST.
• Attend activity design meetings and brainstorms.
• Grow moderating experience on 1on1 interviews and group discussions.
• Brief external moderators.
• Check the status of survey fieldwork and communicate it internally.
• Analyse, interpret and report on the findings of most research projects.
• Provide draft conclusions and recommendations for review by a more senior consultant.
• Interpret an analysis plan and collaborate with others when relevant.
• Present internally and attend client presentations, answering questions related to analyses.

Insight Consultant

Manager

• Own the end‑to‑end operational delivery of trackers and ad‑hoc QL/QN projects (online & onsite).
• Translate the SOW into a detailed operational plan, including tasks, workflows, dependencies, and timelines.
• Manage the operational project timeline, ensuring daily coordination, follow‑ups, and alignment across all task owners.
• Oversee and support project buying, supplier coordination, recruitment, incentives, and fieldwork execution (including facility or onsite logistics for QL).
• Coordinate internal resources (CSTs, Quantitative Shared Services, Designers, etc.) to ensure they are properly briefed and aligned—with Ops defining resource allocation.
• Maintain rigorous quality checks on survey links, fieldwork progress, transcripts, deliverables, dashboards, and operational outputs.
• Collaborate closely with Advanced Quant experts for complex project components (sampling, modeling, scripting, analytics).
• Adapt operational plans dynamically for complex target groups, special methodologies, or unexpected field challenges.
• Support the implementation of new tools, platforms, processes, and operational enhancements.
• Maintain and update all business and operational documents, including: Statements of Orders (SO), Quotes, Project shells, G&SR & receipts, Pricing tables & timing plans, Project trackers & status updates
• Ensure all projects follow defined operational standards, templates, and delivery guidelines.
• Monitor outsourcing costs to ensure they remain within operational scope (profitability remains CST-owned).
• Identify opportunities to improve delivery efficiency through standardization, automation, and reuse of best practices.
• Identify operational risks, blockers, scope gaps or feasibility concerns early.
• Escalate promptly to Ops Manager + CST to protect project quality, timeline, and scope.
• Drive mitigation actions and ensure stakeholders remain aligned throughout delivery.
• Ensure clear alignment with Consultants and Business Operations on scope, resourcing, and expert involvement, escalating where decisions fall outside delivery ownership.
• On‑time configuration and launch rate, Ticket resolution speed and SLA adherence, Community engagement and retention levels, Fieldwork delivery completeness vs. target, Accuracy of incentives and operational documentation, Responsiveness, and effectiveness in handling escalations.

Project Delivery Manager

Communications

• Independently represent design on simple engagements and collaborate with group members on moderately complex engagements.
• Demonstrate the ability to raise the level of work with every new experience and challenge by asking the right questions, advocating for design, and adding value.
• Apply personal creativity to develop design concepts.
• Utilize a broad range of software resources and design tools such as PowerPoint, Google Slides, and Adobe Suite.
• Communicate the feelings of consumers and business audiences through visual communication.
• Demonstrate proactive communication skills and adapt style to meet client needs.
• Develop an understanding of clients’ business challenges and translate those needs into relevant and impactful communications.
• Effectively manage your own workload.
• Support teammates as needed with workload, technical questions, and related tasks.
• Assist on engagements or tasks as needed within the Communications & Design team.
• Learn and partner with others, including taking direction or providing it, and integrate seamlessly into multidisciplinary teams.
• Communicate a basic understanding of Human8’s capabilities, including a general understanding of each department, internally and externally.
• Foster an internal network of connections.
• Embody Human8 culture and core values.
• Consistently demonstrate professional maturity and calm confidence.
• Prioritize and manage details successfully in a fast-paced environment requiring flexibility and resourcefulness.

Junior Communications Designer

Account Manager

• You’ll own the commercial and delivery success of a portfolio of accounts totaling 3-5M USD, with additional individual revenue goals to be defined.
• Immersing yourself in clients’ business challenges and translating Human8’s full capabilities into tangible value.
• Proactively expanding influence across DMUs, identifying and cultivating relationships with new stakeholders before the competition does.
• Driving new business within existing accounts and leading proposal development (alongside Business Development) for net-new clients.
• Modeling the intelligent, ethical use of AI to accelerate insight, sharpen strategy, and multiply your impact.
• Leading yourself and your teams through change, not by waiting for a roadmap, but by creating one.

Account Strategist

Implementation Specialist

• Serve as the project manager on complex engagements from start to finish, while also acting as a consultant on simple to moderately complex studies.
• Independently discuss complex business and research issues with clients.
• Build rapport quickly, demonstrate responsiveness, and earn client trust through strong project management abilities.
• Apply research results to uncover insights that inform business strategy.
• Utilize a variety of research methodologies to generate insights and communicate findings effectively to clients.
• Foster strong client loyalty through exceptional engagement execution, client service skills, and the ability to independently navigate complex issues.
• Create analysis plans for moderately complex studies—identifying relevant data, synthesizing information, and conveying a compelling narrative.
• Adopt and apply a structured storytelling process to develop impactful deliverables for moderately complex engagements, and present findings clearly, concisely, and persuasively.
• Generate additional business by building client trust through outstanding service.
• Understand clients’ businesses and objectives, offering strategic suggestions and value-added consulting.
• Effectively oversee the financial goals and profitability of each engagement.
• Independently develop simple proposals, including scope, pricing, and deliverable planning.
• Successfully lead an engagement team and support the development of team members by setting clear expectations, delegating appropriately, and holding others accountable.
• Provide internal training and train clients on various methodologies, offering research recommendations as needed.
• Lead or partner with others to elevate the quality of work—providing inspiration, setting clear expectations, delegating effectively, and ensuring accountability.
• Demonstrate genuine sensitivity, support, and encouragement for colleagues, along with consistent professional maturity.
• Align diverse stakeholders around a common vision and path forward.
• Lead productive conversations, drive toward consensus, and work through areas of misalignment.
• Apply business acumen, critical thinking, and influential written and verbal communication skills throughout the engagement.
• Convey ideas in a way that leads to productive conversations and decisive action.

Senior Research and Implementation Manager

Director

• Create and deliver insight-driven strategies that shape the future of clients' brands.
• Consistently meet growth targets and identify opportunities for upselling and expansion.
• Activate data by crafting compelling narratives, building actionable roadmaps, and guiding C-level executives through pivotal decisions.
• Proactively develop business and grow key accounts, acting as the definitive voice that moves beyond reporting data.
• Drive commercial outcomes against defined revenue targets by identifying and converting opportunities to grow client revenue at target margins.
• Guide clients through ambiguity and reset expectations when research contradicts hypotheses.
• Design and facilitate AI-assisted client workshops to unlock new value and create tangible commercial momentum.

Senior Director

• As an Insight Manager, you’ll lead and contribute to a mix of quantitative, qualitative and community research projects – but your main focus will be part of a brand and comms tracking program. You will be helping clients make better brand, communications and business decisions. You’ll work closely with senior leaders while building the confidence and capability to take on increasing ownership of projects and client relationships.
• - Manage a range of research projects from design through to delivery, owning smaller projects independently and partnering on larger strategic programs.
• - Build strong relationships across teams, suppliers and clients to keep projects running smoothly and deliver high-quality outcomes.
• - Support and guide more junior team members, sharing best practice and helping others grow.
• - Shape smart, effective research approaches that uncover meaningful human and brand insights.
• - Design activities and methodologies that answer client questions clearly and creatively.
• - Translate data into compelling stories, actionable recommendations and client-ready outputs.
• - Work with senior client service team members and clients directly, sharing your perspectives on solving strategic business questions

Insight Manager

• As an Insight Manager, you’ll lead and contribute to a mix of qualitative and community research projects.
• You will be helping clients make better brand, communications and business decisions.
• You’ll work closely with a research director who will guide you and train you as you grow; however you will be an active team member working towards growing client relationships.
• Manage a range of research projects from design through to delivery, owning smaller projects independently and partnering on larger strategic programs.
• Build strong relationships across teams, suppliers and clients to keep projects running smoothly and deliver high-quality outcomes.
• Support and guide more junior team members, sharing best practice and helping others grow.
• Shape smart, effective research approaches that uncover meaningful human and brand insights.
• Design activities and methodologies that answer client questions clearly and creatively.
• Translate data into compelling stories, actionable recommendations and client-ready outputs.
• Work with senior client service team members and clients directly, sharing your perspectives on solving strategic business questions
• Co present and co run client workshops alongside Directors, growing your skills and confidence in this space
• You bring a strong grounding of qualitative research (online, in person or combination of both)
• You’re confident working closely with clients, understanding their needs and building trusted relationships over time.
• You’re energised by the opportunity to grow into leading client relationships and eventually take on broader commercial responsibility.
• You combine rigorous thinking with curiosity about people, culture, advertising and brands.

Insight Manager, Qualitative

• You assist in the planning, setting up and management of online research projects.
• You have a good enough understanding of the research process at Human8 to manage a simple project.
• You collaborate well with and act as a liaison for PST.
• You attend activity design meetings and brainstorms.
• You grow your moderating experience on 1on1 interviews and group discussions (both synchronous and asynchronous).
• You can brief external moderators.
• You can check the status of survey fieldwork and communicate it internally.
• You can analyse, interpret and report on the findings of research projects (except for very complex projects).
• You can provide draft conclusions and recommendations for review by a more senior consultant.
• You can interpret an analysis plan and use it as a base to collaborate with others (e.g. PST, external moderator, etc.) when relevant.
• You grow experience by presenting internally (e.g. team meetings).
• You attend client presentations and can answer questions relating to your analyses.
• You gain experience by supporting more senior consultants with project related tasks and communications.
• You follow marketing content for own interest and to develop your knowledge about our offering.
• You are building a social professional profile and becoming an active networker.
• You can pitch your role naturally and what impact it has on your clients, to a friend/family member.
• You are aware of the commercial objectives and targets of your team.
• You are aware and understand the budget build-up of projects where you have an active role.

• Assist in the planning, setting up and management of online research projects.
• Have a good enough understanding of the research process at Human8 to manage a simple project.
• Collaborate well and act as a liaison for PST.
• Attend activity design meetings and brainstorms.
• Grow moderating experience on 1on1 interviews and group discussions.
• Brief external moderators and check the status of survey fieldwork.
• Analyse, interpret and report on the findings of most research projects.
• Provide draft conclusions and recommendations for review.
• Listen to colleague's feedback on work.
• Grow experience by presenting internally and at client presentations.
• Gain experience by supporting senior consultants with project tasks and communications.
• Follow marketing content to develop knowledge about offerings.
• Pitch your role and impact on clients.
• Be aware of commercial objectives and budget build-up of projects.

Recruitment

• Manage full-cycle recruitment for assigned roles, including sourcing, screening, interviewing, and coordinating hiring decisions.
• Proactively source candidates using tools such as LinkedIn Recruiter, job boards, and referrals.
• Build and maintain robust pipelines for critical, high-volume, and hard-to-fill positions.
• Ensure a seamless candidate experience through clear, professional communication throughout the hiring process.
• Coordinate and schedule interviews with hiring managers and panelists.
• Support the onboarding process to ensure smooth transitions for new hires.
• Partner with the Regional MD and Global Head of Talent Acquisition to understand workforce needs and prioritize requisitions.
• Work with hiring managers to develop clear job descriptions, define key role requirements, and align on selection criteria.
• Serve as a trusted advisor to hiring managers by providing progress updates and recommending process improvements.
• Support employer branding initiatives, including creating and promoting job postings and career-related content.
• Represent the company at job fairs, networking events, and campus recruitment drives as needed.
• Assist with internship and campus recruitment programs in collaboration with internal stakeholders.
• Use the ATS (e.g., Pinpoint) and other tools to track recruitment metrics, report progress, and inform hiring strategies.
• Ensure compliance with local and international employment laws and internal policies.

HR Operations Lead

Insight Consultant

Project Delivery Manager

Junior Communications Designer

Account Strategist

Senior Research and Implementation Manager

Senior Director

Insight Manager

Insight Manager, Qualitative

Insight Consultant

Insight Consultant

Talent Acquisition Specialist