Customer Success Manager, Basketball
Hudl
Customer Success Manager – Elite, Basketball
Hudl
full-time
Posted on:
Location Type: Hybrid
Location: Lincoln • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $42,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Manage a portfolio of clients with a focus on customer renewals at the NCAA Division I level
- Develop strong customer relationships and become a trusted partner for customers
- Demonstrate products, educate customers, and carry out a range of engagement and commercial activities
- Run meetings to understand client needs and identify upsell opportunities
- Work toward quarterly and yearly revenue and engagement targets; achieve quotas outlined in Individual Sales Plan (ISP)
- Collaborate with schools and conferences across the United States and with an Account Executive in the territory
- Support customers with unique product issues, advise on workflow best practices, and conduct effective business reviews
Requirements
- Previously spent time in a client-facing role (preferably in a technology company)
- Experience working with basketball coaches at the NCAA DI and/or professional sports industry
- Experience with Hudl products
- Mastery of Hudl’s Pro Suite for basketball; product and workflow expert
- Communication skills; can easily communicate with internal and external stakeholders and handle tough conversations
- Time management skills; balancing multiple responsibilities including holding effective business reviews, supporting customers with unique product issues, advising on workflow best practices and identifying expansion opportunities
- Growth mindset
- Must live within commuting distance of Lincoln, NE and be able to be in Lincoln headquarters three days per week
- Nice-to-haves: Sales experience (Account Executive or CSM), cross-functional experience collaborating with customer support, product and operations, coaching and/or athletics background, solution oriented with ability to diagnose problems and find creative and effective solutions
Benefits
- We’ll give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more)
- We have an open, honest culture and we trust our people from day one; you’ll own your work and have the agency to try new ideas
- We’re lifelong learners who encourage professional development. We’ll give you tons of resources and opportunities to keep growing
- We’ll provide you the tech stack and hardware to do your best work
- Support for mental and physical health: Employee Assistance Program, employee resource groups and fitness partner Peerfit
- Multiple medical plans to pick from including vision, dental, fertility healthcare and family forming benefits
- Contribute to your 401(K). We’ll match up to 4% of your own contribution
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client managementcustomer renewalsupsellingbusiness reviewsworkflow best practicessales experienceproduct expertisetime managementcommunication skillsgrowth mindset
Soft skills
relationship buildingcollaborationproblem solvingsolution orientedinterpersonal skillseffective communicationorganizational skillsadaptabilitycustomer supportstakeholder management
