Analyst – Institutional Client Services
TD
Client Services Manager
PayNearMe
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $130,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design
- Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant
- Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities
- Provide technical support to existing merchants as they adopt new products or expand their current implementations
- Develop code and build reusable tasks to streamline engineering work related to support and implementation
- Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding
Requirements
- 3-5 years of hands-on experience implementing or supporting API-based solutions, including integration, troubleshooting, and support
- Experience with web-based and mobile integrations; familiarity with HTML, XML, JSON, and Javascript for issue diagnosis
- Proven ability to map and transform client data into complex platforms or systems
- Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience)
- Excellent communication skills to explain technical issues to both technical and non-technical audiences
- Strong problem-solving mindset, resilience in debugging complex issues, and ability to manage multiple client implementations simultaneously
- Nice-to-haves: Background in payments, fintech, or related industries
- Nice-to-haves: Prior experience working directly with merchants or enterprise clients in a client-facing technical consulting role
