PayNearMe

Client Services Manager

PayNearMe

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

Visit company website
✨ AI Apply
Manual Apply

Salary

💰 $105,000 - $130,000 per year

Job Level

Mid-LevelSenior

About the role

  • Serve as the technical lead for onboarding new merchants, providing integration and configuration assistance during implementation and solution design
  • Conduct data integration, platform configuration, and business process mapping, tailoring the PayNearMe platform to the specific needs of each merchant
  • Work closely with Product Management to influence solution design and contribute to the PayNearMe roadmap based on partner needs and capabilities
  • Provide technical support to existing merchants as they adopt new products or expand their current implementations
  • Develop code and build reusable tasks to streamline engineering work related to support and implementation
  • Collaborate with cross-functional teams to resolve critical escalations and ensure smooth merchant onboarding

Requirements

  • 3-5 years of hands-on experience implementing or supporting API-based solutions, including integration, troubleshooting, and support
  • Experience with web-based and mobile integrations; familiarity with HTML, XML, JSON, and Javascript for issue diagnosis
  • Proven ability to map and transform client data into complex platforms or systems
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent experience)
  • Excellent communication skills to explain technical issues to both technical and non-technical audiences
  • Strong problem-solving mindset, resilience in debugging complex issues, and ability to manage multiple client implementations simultaneously
  • Nice-to-haves: Background in payments, fintech, or related industries
  • Nice-to-haves: Prior experience working directly with merchants or enterprise clients in a client-facing technical consulting role