Customer Success Manager

• Own a book of business of n8n’s most strategic customers
• Ensure customers onboard successfully and adopt n8n effectively; work closely with stakeholders at all levels to unblock and enable
• Run kick-off calls, QBRs, and renewals with professionalism and impact
• Proactively address challenges, manage escalations, and maintain strong communications with customers
• Build and optimize playbooks and workflows to engage customers and provide timely, insightful information
• Design processes and programs that raise the bar of n8n’s CS delivery
• Share insights and best practices to improve team performance and customer outcomes
• Drive expansion and renewal opportunities by identifying upsells and cross-sells
• Work closely with Account Executives to develop account plans that nurture and lead customers to expansion
• Contribute to maintaining enterprise NRR of ~120%
• Partner with Support, Solutions Engineering, and Product to unblock customers quickly
• Provide structured feedback and insights to product teams to shape roadmap priorities
• Lead or contribute to cross-functional projects that enhance customer experience

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