Senior Data Analyst
BorderlessMind
Customer Success Manager, High Touch
n8n
full-time
Posted on:
Origin: • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Own a book of business of n8n’s most strategic customers
- Ensure customers onboard successfully and adopt n8n effectively; work closely with stakeholders at all levels to unblock and enable
- Run kick-off calls, QBRs, and renewals with professionalism and impact
- Proactively address challenges, manage escalations, and maintain strong communications with customers
- Build and optimize playbooks and workflows to engage customers and provide timely, insightful information
- Design processes and programs that raise the bar of n8n’s CS delivery
- Share insights and best practices to improve team performance and customer outcomes
- Drive expansion and renewal opportunities by identifying upsells and cross-sells
- Work closely with Account Executives to develop account plans that nurture and lead customers to expansion
- Contribute to maintaining enterprise NRR of ~120%
- Partner with Support, Solutions Engineering, and Product to unblock customers quickly
- Provide structured feedback and insights to product teams to shape roadmap priorities
- Lead or contribute to cross-functional projects that enhance customer experience
Requirements
- Customer Success experience: managed a book of business and know how to run QBRs, onboardings, and renewals
- Curiosity & intelligence: learn quickly, understand customer motivations, translate n8n’s value to different audiences
- Technical ability: can build workflows in n8n (or similar tools), handle technical basics, and know when/how to escalate issues
- Commercial acumen: experience driving upsells and cross-sells
- Strong soft skills: clear, structured, personable, build lasting customer relationships
- Work authorization: We can sponsor visas to Germany; for any other country, you need to have existing right to work
- Company language: English
- Nice-to-haves: process design/CS tooling experience; prior technical role or regular work with technical stakeholders; enterprise SaaS experience; growth mindset
