Customer Success Manager – Elite, Basketball
Hudl
Customer Success Manager, Basketball
Hudl
full-time
Posted on:
Location Type: Hybrid
Location: Lincoln • New York • 🇺🇸 United States
Visit company websiteSalary
💰 $42,000 - $70,000 per year
Job Level
Mid-LevelSenior
About the role
- Work with schools and conferences across the United States, directly with basketball coaches, athletic directors, and commissioners within territory
- Manage a portfolio of clients to maximize satisfaction and act as a trusted partner
- Demonstrate products, educate customers, and carry out engagement and commercial activities
- Drive engagement activities that lead to next year’s renewals and ensure high ROI from subscriptions
- Work toward quarterly and yearly revenue and engagement targets; identify upsell opportunities
- Run meetings to understand client needs and provide workflow best practices and product support
- Collaborate with one Account Executive and cross-functional teams as needed
- Required to be onsite in Lincoln, NE headquarters three days per week
Requirements
- Previously spent time in a client-facing role (preferably in a technology company)
- Experience working with basketball coaches at the NCAA DI and/or professional sports industry
- Experience with Hudl products
- Mastery of Hudl’s Pro Suite for basketball
- Strong communication skills; able to handle tough conversations
- Time management skills balancing multiple responsibilities
- Growth mindset
- Preferred: Sales experience as an Account Executive or CSM
- Preferred: Cross-functional collaboration experience with customer support, product and operations
- Preferred: Coaching and/or athletics background
- Preferred: Solution oriented with ability to diagnose problems and find creative and effective solutions for customers
- Must live within commuting distance to Lincoln, NE and be in-office three days per week
Benefits
- Flexible vacation time
- Company-wide holidays and timeout (meeting-free) days
- Remote work options
- Autonomy and ownership of work
- Career growth and professional development resources
- Tech stack and hardware provided
- Employee Assistance Program
- Employee resource groups
- Fitness partner Peerfit
- Medical insurance with vision, dental, fertility healthcare and family forming benefits
- 401(K) matching up to 4%
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
client managementsales experienceupsellingworkflow best practicesproduct supportproblem diagnosissolution orientationengagement activitiesrevenue targetscommercial activities
Soft skills
communication skillstime managementgrowth mindsetcollaborationcustomer engagementrelationship buildingtrustworthinessadaptabilityproblem-solvinginterpersonal skills
