Hubnex Labs

Artificial Intelligence

• architect the end-to-end service journeys where humans and AI agents collaborate
• Design high-efficiency service blueprints that strategically deploy autonomous AI agents to automate high-volume, low-complexity tasks
• Architect robust fallback and escalation mechanisms
• Design intuitive, transparent AI touchpoints that overcome user skepticism
• Utilize advanced GenAI synthesis and simulation tools to shrink traditional research-to-prototype design cycles by 40%
• Build reusable frameworks and self-service service design toolkits

Senior Service Designer – AI Ecosystems, Value Realization

• Define and document incubator intake processes, SME consult workflows, and PoC tracking mechanisms
• Write and maintain 5–10 Self-Service Playbooks for VA employees at varying technical levels
• Develop and execute a Communication Plan to announce the incubator VA-wide
• Facilitate requirements-gathering sessions with VA stakeholders; manage follow-through on action items
• Triage intake requests and own status communications back to requesters
• Conduct and document SME consults — targeting 20+ per period of performance with >4/5 satisfaction
• Coordinate four AI Lab proof-of-concept efforts with measurable outcomes
• Author User Satisfaction Reports for each SME consult; manage VA review/approval cycle
• Track satisfaction metrics and report on incubator effectiveness

Senior Service Designer – AI Ecosystems, Value Realization

AI Incubator Program Lead, SME