Senior Service Designer – AI Ecosystems, Value Realization

Hubnex Labs

Senior Service Designer at Huntridge Labs architecting AI collaboration and maximizing AI value realization. Responsibilities include service design, blueprints, and operational efficiency improvements.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $145,000 - $155,000 per yearWebsite

About the role

Key responsibilities & impact

architect the end-to-end service journeys where humans and AI agents collaborate
Design high-efficiency service blueprints that strategically deploy autonomous AI agents to automate high-volume, low-complexity tasks
Architect robust fallback and escalation mechanisms
Design intuitive, transparent AI touchpoints that overcome user skepticism
Utilize advanced GenAI synthesis and simulation tools to shrink traditional research-to-prototype design cycles by 40%
Build reusable frameworks and self-service service design toolkits

Requirements

What you’ll need

5+ years leading service design or product strategy, with a proven track record of tying design interventions to hard business metrics (revenue, retention, efficiency)
Deep, practical understanding of generative AI capabilities, agentic design principles, conversational UI, multi-modal interfaces, and backend operational cost structures
Proven ability to map front-end user touchpoints to intricate back-office operational realities, data pipelines, and business logic
Ability to balance qualitative user insights with quantitative business analytics to prioritize high-impact design changes
Exceptional facilitation skills with a track record of driving cross-functional alignment across engineering, product, and operations

Benefits

Comp & perks

one of the best benefits packages in the industry

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

service designproduct strategygenerative AIagentic designconversational UImulti-modal interfacesdata pipelinesbusiness logicdesign interventionshigh-efficiency service blueprints

Soft Skills

facilitationcross-functional alignmentqualitative user insightsquantitative business analyticsdriving alignmentuser skepticism managementprioritizationcollaborationcommunicationleadership