HUB24 Limited

Business Analyst

• Write, review and publish a range of online knowledge artefacts, including procedure guides, FAQs, glossaries and overview pages across SupportHUB and SharePoint/KMS.
• Create supporting image and video assets to enhance knowledge content and improve the end-user experience.
• Follow content quality guidelines and templates to ensure knowledge content is clear, consistent and fit for purpose.
• Schedule and facilitate content gathering and review sessions with SMEs, Department Leads and other key stakeholders.
• Build strong working relationships with SMEs and business leads to support ongoing knowledge transfer and ensure content remains accurate and relevant.
• Support the Knowledge & Change Delivery Manager with knowledge base structures, configuration, permissions, rules, tags, technical governance and content optimisation for generative AI surfacing.
• Support knowledge governance activities, including reporting, information architecture, content maps, artefact registers, archiving, moving or renaming content.
• Act as a first point of contact for knowledge management queries or issues and help update the KM Toolkit and SupportHUB Toolkit as required.
• Support and empower SMEs as knowledge champions, helping to build a stronger knowledge management culture across HUB24.
• Identify opportunities for continuous improvement in knowledge management practices at HUB24.

Knowledge Management Analyst

Data Analyst

• Supporting the Product Manager in delivering complex PAS data integrations: collaborating on the product design, defining and verifying transformation logic with Operations and customers, overseeing implementation of validation rules and reconciliations for the transformation of Class or equivalent systems’ data into the PAS universal format.
• Data governance and accuracy: ensuring data integrity, timeliness and completeness is a critical responsibility - including contributing to the development and implementation of appropriate tools and alerting systems, and an understanding of what will drive productivity for our customers and support teams when troubleshooting data issues.
• Stakeholder and cross-functional team collaboration: attending customer meetings for new integrations, managing internal and external stakeholder expectations, working closely with SMEs and technical leads to ensure alignment on product requirements and target state, supporting the Business Analysts in the writing and refinement of user stories, working with QA to perform UAT, and being available as an SME on Class and other integrations with PAS for development and other business teams.
• Hands-on delivery support and issue triage: embedding with the development team to proactively identify, diagnose and resolve data transformation and mapping issues, drive triage (root cause analysis, prioritisation and clear action owners), and partnering with Operations to manage incidents, communications and remediation through to resolution.
• Compliance and security oversight: ensuring compliance with internal and external data handling standards, secure access and role-based permissions for reporting tools, and IT governance frameworks.

Product Portfolio Data Analyst, Accounting

• Reviewing company tax statements and corporate action documentation
• Performing reconciliations with a high level of accuracy
• High‑volume data entry and validation
• Supporting EOFY processing across complex financial data
• Working to tight deadlines in a fast‑paced environment

Tax Specialist, Temporary Roles

Data Scientist

• Join HUB24 as a Product Manager within our Data Products team, where you'll play a key role in shaping and delivering innovative data-driven solutions across the HUB24 ecosystem.
• Support the delivery of HUB24’s Data Products strategy and roadmap, aligned with business objectives.
• Identify opportunities to enhance data capabilities and create value for customers and stakeholders.
• Work with customers and internal teams to understand needs and translate them into product outcomes.
• Help drive trusted, reliable and user-friendly data solutions.
• Contribute to the development and execution of the Data Products roadmap.
• Support prioritisation decisions based on customer value, business impact and strategic objectives.
• Work closely with engineering and data teams to deliver product initiatives from discovery through to release.
• Monitor product performance and incorporate feedback to drive continuous improvement.
• Help translate data capabilities into commercially valuable products and solutions.
• Track product adoption, usage and performance metrics to inform decision-making.
• Partner with stakeholders across the business to align product initiatives with broader organisational goals.
• Collaborate with engineering and data teams to deliver scalable, market-leading data products.
• Develop an understanding of modern data platforms, architecture and emerging technologies.
• Leverage product management tools, analytics and AI-driven insights to support product development.
• Stay informed on industry trends and opportunities to enhance HUB24’s data product offering.

Product Manager, Data Products

Consultant

• Design, implement and support API integrations for internal platforms and external partners
• Define and promote API design, development and deployment standards
• Manage API lifecycle activities, including documentation, versioning and governance
• Support partner onboarding and integration activities to drive adoption and reduce implementation effort
• Monitor API performance, troubleshoot integration issues and identify opportunities for optimisation
• Maintain and support API gateway platforms and associated tooling
• Create and maintain high-quality API documentation and developer resources
• Ensure APIs meet security, compliance and governance requirements
• Coordinate testing and quality assurance activities to ensure reliable integration outcomes
• Collaborate with Product, Engineering, Architecture and Business teams to deliver scalable integration solutions

API Integration Consultant

Compliance

• Identify, assess, and monitor strategic, operational, and regulatory risks.
• Provide expert advice to executives on risk exposures, emerging risks, and mitigation strategies.
• Develop and maintain risk reporting, dashboards, and insights for senior leadership and board committees.
• Oversee the compliance framework, ensuring alignment with relevant legislation, regulations, standards, and internal policies.
• Manage regulatory obligations, including monitoring, breach assessments, remediation activities, and external reporting.
• Lead compliance reviews, policy development, and control improvements.
• Monitor regulatory change and ensure timely implementation across impacted business areas.
• Coordinate internal and external audits, ensuring appropriate responses and closure of findings.
• Lead incident and issue management processes, including root‑cause analysis and action tracking.
• Strengthen governance processes, risk appetite alignment, and organisational accountability.
• Influence and support senior leaders to embed risk management and compliance into business decision‑making and reporting.
• Deliver training and communication to uplift awareness across the organisation.
• Represent the function in executive forums, working groups, within the Line 2 risk team, and with regulatory engagement.

Knowledge Management Analyst

Product Portfolio Data Analyst, Accounting

Tax Specialist, Temporary Roles

Product Manager, Data Products

API Integration Consultant

Senior Risk and Compliance Manager