Knowledge Management Analyst

HUB24 Limited

Knowledge Specialist at HUB24, responsible for writing and managing knowledge content across internal and external platforms. Collaborating with SMEs and teams to enhance knowledge sharing and culture.

Posted 7/18/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in writing instructional content and managing knowledge artifacts, with a strong focus on stakeholder engagement and continuous improvement in knowledge management practices. Proficient in utilizing Microsoft 365 tools to enhance collaboration and optimize content delivery.

Highest-signal resume keywords

Instructional Content WritingStakeholder EngagementMicrosoft 365 ProficiencyKnowledge Management PracticesFinancial Services Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Procedure Guide WritingFAQ DevelopmentContent Quality GuidelinesContent OptimisationInformation ArchitectureContent MappingTechnical GovernanceContent ReviewKnowledge TransferContent Governance

Soft Skills

Excellent Communication SkillsStrong Critical ThinkingProblem-Solving SkillsAttention to DetailProactive Approach

Tools & Technologies

SharePointSupportHUBCollaboration ToolsTeamsWhiteboarding ToolsForms/SurveysPolling Tools

Industry Keywords

Financial ServicesWealth ManagementKnowledge ManagementKnowledge GovernanceContinuous Improvement

About the role

Key responsibilities & impact

Write, review and publish a range of online knowledge artefacts, including procedure guides, FAQs, glossaries and overview pages across SupportHUB and SharePoint/KMS.
Create supporting image and video assets to enhance knowledge content and improve the end-user experience.
Follow content quality guidelines and templates to ensure knowledge content is clear, consistent and fit for purpose.
Schedule and facilitate content gathering and review sessions with SMEs, Department Leads and other key stakeholders.
Build strong working relationships with SMEs and business leads to support ongoing knowledge transfer and ensure content remains accurate and relevant.
Support the Knowledge & Change Delivery Manager with knowledge base structures, configuration, permissions, rules, tags, technical governance and content optimisation for generative AI surfacing.
Support knowledge governance activities, including reporting, information architecture, content maps, artefact registers, archiving, moving or renaming content.
Act as a first point of contact for knowledge management queries or issues and help update the KM Toolkit and SupportHUB Toolkit as required.
Support and empower SMEs as knowledge champions, helping to build a stronger knowledge management culture across HUB24.
Identify opportunities for continuous improvement in knowledge management practices at HUB24.

Requirements

What you’ll need

Demonstrated experience writing instructional content such as procedure guides, FAQs, troubleshooting guides and system user guides.
Experience and understanding of the financial services industry, ideally within wealth management.
Excellent written and verbal communication skills.
Strong stakeholder engagement skills, with experience building effective working relationships across all levels of a business.
Experience working with SMEs to extract implicit knowledge through approaches such as informational interviewing and task mapping.
Strong critical thinking, problem-solving skills and attention to detail.
Strong working knowledge of Microsoft 365 and collaboration tools, including Teams, whiteboarding, forms/surveys and polling tools.
Ability to balance big-picture thinking with detailed content writing, review and governance activities.
A proactive, innovative and logical approach, with curiosity and empathy for the end users of knowledge content.
Ability to prioritise work, adapt quickly, work with ambiguity and pivot in a fast-paced environment.

Benefits

Comp & perks

Genuinely flexible and hybrid ways of working.
Employee Share Scheme.
Additional leave and wellbeing support.
Enhanced parental leave and support through different life stages.
Everyday benefits, including discounts and financial wellbeing support.