HSP Group

Program Manager

• Lead Project Consulting initiatives customer projects
• Accountable for meeting annual billable target communicated by line manager
• Proactive, diligent, and accurate reporting both customer-facing and internal
• Expertise in Accounting & Tax, Legal Entity Management, HR and Payroll
• Serve as primary point of contact for both customers and HSP partners
• Demonstrate exceptional customer-facing skills, relationship management, and project and program management capabilities
• Contribute to departmental processes and deliverables
• Support related tasks requiring expertise and collaboration

Senior Program Manager

Payroll

• The Global Services Manager (GSM) serves as the primary liaison for customers.
• With the assistance of Global Services Associates (GSAs), the GSM takes on a dual role: implementing contracted Payroll and EoR services and acts as a point of escalation for customers throughout the lifecycle of Business As Usual (BAU) operations.
• Manage projects across a portfolio of customers assigned.
• Proactively monitor the overall status of service delivery, aligning with Global Services Associate and Operations Director as necessary for customers.
• Update and maintain BAU related systems ensuring data accuracy and timeliness.

GSM – Payroll

• Create Project Plans, rollout/transition plans, RAIDS logs, and SteerCo reports.
• Forecast Go Live dates to ensure projects are launched on time and within budget.
• Liaise with local HSP experts, maintaining strong relationships and open communication.
• Serve as a Single Point Of Contact (SPOC) for customers and an escalation point of contact for GSAs.
• Provide excellent customer-centric service.
• Act as an ‘Account Manager to coordinate satisfactory resolution to critical issues associated with service delivery or account management post-implementation.
• Proactively monitor the overall status of service delivery, aligning with Global Services Associate and Operations Director as necessary for customers.
• Adhere to SLAs in terms of responsiveness and quality where applicable.
• Update and maintain BAU related systems ensuring data accuracy and timeliness.
• Create Service tickets and verify data provided by Customers and Local Service Partners (LSP).
• Monitor Calendars to ensure Customers and LSPs meet all deadlines.
• Update a regional and/or service line-specific knowledge base.
• Provide feedback on team processes and other business improvement initiatives.
• Actively train and onboard team members on Implementation or BAU related activities.
• Respond to customer ad hoc queries, ensuring appropriate teams are involved in the event of either escalations or opportunities for service add-ons.
• Track and forecast pre-defined key account metrics.
• Perform additional duties as assigned.

Sales Operations Manager

• Own the weekly pipeline review process in Salesforce: validate stages, close dates, probabilities, and next steps.
• Drive forecast discipline using a commit/upside/best‑case methodology (commit ≈ likely to sign in 15 days; upside ≈ 30 days) with deal‑level callouts and risks.
• Flag at‑risk opportunities, stalled deals, and inconsistent stage progression; drive follow‑ups with sellers and line management.
• Track terminations/cancellations, churn drivers, and contraction risk; ensure reasons and notes are accurately captured.
• Maintain monthly, quarterly, and annual Goals vs. Actuals dashboards at seller, team, and region levels.
• Build, publish, and socialize seller scorecards (quota attainment, pipeline coverage, win rates, ACV, discounting, cycle time, activity hygiene).
• Conduct win/loss and conversion funnel analysis; generate insights to improve stage progression and forecast accuracy.
• Administer monthly/quarterly commissions in partnership with Finance, including crediting rules, splits, SPIFFs, clawbacks, and recovery logic.
• Support annual comp plan rollout: scenario modeling, drafting plan documentation, seller training, and change communications.
• Provide back‑office support for partner referrals; coordinate with Sales Leadership/Head of Channel Partners to maintain agreement source‑of‑truth. Ensure Finance is informed of required accruals.
• Enforce CRM hygiene: required fields, next‑step documentation, stage discipline, and data completeness.
• Manage change requests, UAT, and enablement for CRM or process updates; maintain current SOPs and playbooks.

• Own the weekly pipeline review process in Salesforce: validate stages, close dates, probabilities, and next steps.
• Drive forecast discipline using a commit/upside/best‑case methodology (commit ≈ likely to sign in 15 days; upside ≈ 30 days) with deal‑level callouts and risks.
• Flag at‑risk opportunities, stalled deals, and inconsistent stage progression; drive follow‑ups with sellers and line management.
• Track terminations/cancellations, churn drivers, and contraction risk; ensure reasons and notes are accurately captured.
• Maintain monthly, quarterly, and annual Goals vs. Actuals dashboards at seller, team, and region levels.
• Build, publish, and socialize seller scorecards (quota attainment, pipeline coverage, win rates, ACV, discounting, cycle time, activity hygiene).
• Conduct win/loss and conversion funnel analysis; generate insights to improve stage progression and forecast accuracy.
• Administer monthly/quarterly commissions in partnership with Finance, including crediting rules, splits, SPIFFs, clawbacks, and recovery logic.
• Support annual comp plan rollout: scenario modeling, drafting plan documentation, seller training, and change communications.
• Provide back‑office support for partner referrals; coordinate with Sales Leadership/Head of Channel Partners to maintain agreement source‑of‑truth. Ensure Finance is informed of required accruals.
• Enforce CRM hygiene: required fields, next‑step documentation, stage discipline, and data completeness.
• Manage change requests, UAT, and enablement for CRM or process updates; maintain current SOPs and playbooks.
• Partner with Marketing Ops on lead routing, SLAs, and account assignments to reduce lead latency and ensure fairness.
• Own Salesforce reporting and dashboards; promote adoption and data literacy across the field.
• Maintain a scalable reporting layer (e.g., Power BI, Tableau) for GTM leadership and Finance.
• Identify automation opportunities (flows, validations, scheduled jobs) to improve data integrity and reduce manual work.
• Ensure SOPs are maintained, including a centralized directory of definitions and processes supporting the sales function.
• Maintain data governance standards; ensure privacy and security requirements are upheld.
• Prepare audit trails for commissions, approvals, and forecast changes.
• Document processes with clear ownership, RACI, and version control.
• Serve as the operational bridge across Sales, Finance, Marketing Ops, and Customer Success.
• Lead training and refreshers on CRM usage, forecasting discipline, and reporting tools.
• Drive continuous improvement initiatives to reduce friction and increase revenue predictability.