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About the role
Key responsibilities & impact- Lead strategic client onboarding, implementation, consulting, and transformation programs.
- Accountable for successful project delivery, customer satisfaction, team leadership, and maintaining strong governance.
- Provide executive oversight for a portfolio of high-impact client consulting, onboarding, transition, and transformation projects.
- Establish and maintain project governance frameworks, delivery methodologies, and reporting standards.
- Ensure projects are delivered on time, within scope, budget, and quality expectations.
- Lead the development and review of project plans, transition roadmaps, RAID logs, governance documentation, and executive Steering Committee reporting.
- Act as the senior escalation point and trusted advisor for strategic clients.
- Build and maintain strong relationships with customers, partners, and key stakeholders.
- Lead executive business reviews, governance meetings, and customer status updates.
- Drive continuous improvement initiatives across the Special Projects function.
- Develop scalable delivery processes, project frameworks, and best practices to enhance client outcomes and operational efficiency.
- Collaborate with Sales, Marketing, Operations, and Product leadership to support strategic growth initiatives.
Requirements
What you’ll need- Bachelor's degree in Business, Finance, Management, or a related discipline; Master's degree preferred.
- 12+ years of progressive experience in program management, project management, consulting, or professional services environments.
- Significant experience leading complex global transformation, implementation, or operational delivery programs.
- Demonstrated success managing senior stakeholders, executive sponsors, and strategic client relationships.
- Proven experience leading, developing, and mentoring high-performing teams.
- Strong financial and commercial acumen, including project forecasting, resource planning, and budget management.
- Deep understanding of Payroll, Accounting, HR, and Legal Entity Management services, particularly within international business environments.
- Strong knowledge of global expansion programs and associated operational requirements.
- Experience with leading payroll providers and platforms, particularly ADP and CloudPay.
- Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Excellent analytical, problem-solving, and decision-making abilities.
- Experience collaborating across Sales, Marketing, Operations, and Executive Leadership teams.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
- Flexible work arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Project DeliveryGovernance FrameworksBudget ManagementResource PlanningAnalytical SkillsProblem-SolvingDecision-MakingTransition RoadmapsRAID LogsExecutive Reporting
Soft Skills
Customer Relationship ManagementCollaborationMentoringContinuous ImprovementCommunication