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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading strategic client onboarding and transformation programs, ensuring successful project delivery and customer satisfaction. Possesses strong financial acumen and a deep understanding of Payroll, Accounting, HR, and Legal Entity Management services within global business environments.
Highest-signal resume keywords
Program ManagementProject ManagementStakeholder ManagementFinancial AcumenTeam Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project DeliveryGovernance FrameworksBudget ManagementResource PlanningAnalytical SkillsProblem-SolvingDecision-MakingTransition RoadmapsRAID LogsExecutive Reporting
Soft Skills
Customer Relationship ManagementCollaborationMentoringContinuous ImprovementCommunication
Tools & Technologies
Microsoft OfficeADPCloudPay
Industry Keywords
Global TransformationImplementation ProgramsOperational DeliveryPayroll ServicesInternational Business
About the role
Key responsibilities & impact- Lead strategic client onboarding, implementation, consulting, and transformation programs.
- Accountable for successful project delivery, customer satisfaction, team leadership, and maintaining strong governance.
- Provide executive oversight for a portfolio of high-impact client consulting, onboarding, transition, and transformation projects.
- Establish and maintain project governance frameworks, delivery methodologies, and reporting standards.
- Ensure projects are delivered on time, within scope, budget, and quality expectations.
- Lead the development and review of project plans, transition roadmaps, RAID logs, governance documentation, and executive Steering Committee reporting.
- Act as the senior escalation point and trusted advisor for strategic clients.
- Build and maintain strong relationships with customers, partners, and key stakeholders.
- Lead executive business reviews, governance meetings, and customer status updates.
- Drive continuous improvement initiatives across the Special Projects function.
- Develop scalable delivery processes, project frameworks, and best practices to enhance client outcomes and operational efficiency.
- Collaborate with Sales, Marketing, Operations, and Product leadership to support strategic growth initiatives.
Requirements
What you’ll need- Bachelor's degree in Business, Finance, Management, or a related discipline; Master's degree preferred.
- 12+ years of progressive experience in program management, project management, consulting, or professional services environments.
- Significant experience leading complex global transformation, implementation, or operational delivery programs.
- Demonstrated success managing senior stakeholders, executive sponsors, and strategic client relationships.
- Proven experience leading, developing, and mentoring high-performing teams.
- Strong financial and commercial acumen, including project forecasting, resource planning, and budget management.
- Deep understanding of Payroll, Accounting, HR, and Legal Entity Management services, particularly within international business environments.
- Strong knowledge of global expansion programs and associated operational requirements.
- Experience with leading payroll providers and platforms, particularly ADP and CloudPay.
- Advanced proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.
- Excellent analytical, problem-solving, and decision-making abilities.
- Experience collaborating across Sales, Marketing, Operations, and Executive Leadership teams.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
- Flexible work arrangements