Housing Connector

Chief Operating Officer

Housing Connector

full-time

Posted on:

Location: Washington • 🇺🇸 United States

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Salary

💰 $180,000 - $250,000 per year

Job Level

Lead

About the role

  • Operational Strategy & Execution: Design, scale, and refine the day-to-day systems that make Housing Connector operate efficiently and adapt them for new markets.
  • Market Leadership & Talent Development: Direct Market Directors, cultivate a bench of high-performing, entrepreneurial leaders. Build a culture of accountability, ownership, and collaboration—where excellence is expected and supported. Create mechanisms for rapid feedback, shared learning, and cross-market alignment.
  • Scaling & Innovation: Partner with the CEO to architect the next phase of Housing Connector’s growth—integrating technology, people, and process. Operationalize innovation: pilot, measure, and institutionalize new approaches that enhance outcomes and efficiency. Drive disciplined experimentation—balancing speed with rigor and ensuring learnings are embedded across teams.
  • Executive Leadership & Culture: Be a strategic partner to the CEO, translating big-picture goals into operational reality. Serve as a key voice in organization-wide decision-making, bringing sharp analysis and a bias toward action. Reinforce a culture rooted in impact, inclusion, humility, and speed.

Requirements

  • 10+ years in senior operational or programmatic leadership roles, preferably in high-growth, multi-site organizations.
  • Demonstrated ability to lead managers-of-managers and build high-performing, values-aligned teams.
  • Exceptional operational acumen, able to scale what works, fix what doesn’t, and ruthlessly prioritize.
  • Track record of building and integrating systems (data, talent, finance, tech) that drive both efficiency and effectiveness.
  • Bold but thoughtful communicator who is able to inspire action, navigate complexity, and push when needed.
  • Multi-site or market-based operational leadership with proven experience leading operations across multiple regions or distributed teams, with a demonstrated ability to drive consistency while allowing for local flexibility and innovation.
  • Hands-on systems builder with demonstrated ability to build operational infrastructure from the ground up or overhaul legacy systems during periods of rapid growth or organizational change; not just a steward of existing processes.
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