Housing Connector

Manager

• Provide user support for Community Hub and Housing Connector programs through one-on-one Zoom meetings, phone calls, and email.
• Coordinate and facilitate monthly community engagement activities, including trainings, feedback sessions, and partner meetings.
• Gather feedback, identify recurring themes, and share insights with the Community Partnerships Manager.
• Coordinate with the local Community Partnerships Manager for partner trainings and follow-up support.
• Track and document common questions, challenges, and user needs in spreadsheets and reports.
• Support the development of training materials such as FAQs, guides, and short video tutorials.
• Assist with communications such as newsletters, event coordination, and data reviews.

Contract Case Manager – Support

Account Manager

• Build and maintain strong relationships with nonprofits, local governments, and community partners across the Orlando Metro area.
• Recruit, onboard, and support organizations using the Housing Connector platform to help their clients access housing.
• Lead trainings, user groups, and communication efforts to increase adoption and effective use of our tools.
• Track partner activity and outcomes in Salesforce and use data insights to inform strategy and measure success.
• Collaborate with internal teams to refine platform features and improve the user experience based on partner feedback.
• Work with partners to identify and remove barriers to housing, improving the experience for both residents and housing providers.
• Develop and refine processes, policies, and communications that enhance partner satisfaction and program outcomes.
• Use data and feedback to measure success, track outcomes, and continuously improve how we deliver impact.

Community Partnership Manager

Chief Operating Officer

• Operational Strategy & Execution: Design, scale, and refine the day-to-day systems that make Housing Connector operate efficiently and adapt them for new markets.
• Market Leadership & Talent Development: Direct Market Directors, cultivate a bench of high-performing, entrepreneurial leaders. Build a culture of accountability, ownership, and collaboration—where excellence is expected and supported. Create mechanisms for rapid feedback, shared learning, and cross-market alignment.
• Scaling & Innovation: Partner with the CEO to architect the next phase of Housing Connector’s growth—integrating technology, people, and process. Operationalize innovation: pilot, measure, and institutionalize new approaches that enhance outcomes and efficiency. Drive disciplined experimentation—balancing speed with rigor and ensuring learnings are embedded across teams.
• Executive Leadership & Culture: Be a strategic partner to the CEO, translating big-picture goals into operational reality. Serve as a key voice in organization-wide decision-making, bringing sharp analysis and a bias toward action. Reinforce a culture rooted in impact, inclusion, humility, and speed.