Housing Connector

Affiliate Manager

• Manage a queue of incoming tickets and active support cases
• Respond to partner questions and concerns promptly and professionally
• Coordinate with community partners, residents, and internal teams to resolve issues
• Track follow-ups and ensure commitments are completed
• Maintain accurate records in Salesforce and other support systems
• Escalate urgent, high-risk, or complex matters appropriately
• Deliver a professional, solutions-oriented partner experience
• Help identify recurring issues and opportunities to improve processes

Partner Support Associate

Account Manager

• Research and identify prospective property owners and operators in Orlando and surrounding markets
• Support partnership growth efforts in Miami through targeted outreach and periodic travel
• Build relationships with property managers, ownership groups, and operators across the market
• Execute outbound outreach through email, phone, networking, and referral channels
• Conduct initial discovery conversations to understand partner needs and fit
• Advance qualified opportunities through the partnership pipeline
• Support agreement preparation and execution processes
• Maintain accurate CRM records, activity tracking, and follow-up cadence
• Manage an assigned pipeline of partnership opportunities
• Prioritize outreach and follow-up using defined criteria
• Support pipeline forecasting and progress reporting
• Coordinate smooth handoff of new partners to Market and Partner Success teams
• Ensure required documentation, contacts, and expectations are captured
• Support early activation steps to help launch partnerships successfully

Partner Support Associate

Partner Support Associate

Strategic Partnerships Associate