Housing Connector

Manager

• Grow and strengthen Housing Connector’s presence by increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners
• Identify and develop new partnership opportunities across public and private sectors to expand local impact
• Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes
• Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model
• Partner with the Regional Managing Director to design and execute scalable, market-specific strategies
• Deepen engagement with community and government partners
• Expand client stability supports
• Increase active unit utilization across the partner property portfolio
• Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders
• Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements
• Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution
• Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes
• Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals

Market Manager

• Grow and strengthen Housing Connector’s presence by increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners
• Identify and develop new partnership opportunities across public and private sectors to expand local impact
• Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes
• Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector’s model
• Partner with the Regional Managing Director to design and execute scalable, market-specific strategies that:
• Deepen engagement with community and government partners
• Expand client stability supports
• Increase active unit utilization across the partner property portfolio
• Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders
• Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements
• Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution
• Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes
• Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals.

Accountant

• Manage full-cycle accounts payable using Bill.com in a high-volume environment
• Process and code vendor invoices with accurate GL and class allocation
• Reconcile Bill.com activity with accounting systems on a monthly basis
• Maintain vendor records, including setup, updates, and ACH enrollment
• Record daily bank transactions and maintain accurate financial records
• Prepare journal entries, account reconciliations, and supporting schedules for month-end close
• Support preparation of financial reports and schedules

Staff Accountant

Software Engineer

• Define and evolve the product and technology vision in alignment with Housing Connector’s mission and growth strategy
• Clarify and validate product-market fit across key user groups and partners
• Define product success metrics and establish analytics to measure adoption, user behavior, and platform performance
• Integrate insights from partners, market teams, and platform users into ongoing product decisions
• Introduce product management discipline and decision frameworks across the organization
• Partner with executive leadership, market leaders, and operations teams to align platform investment with organizational priorities
• Serve as the senior internal voice for product strategy
• Shift the organization from reactive feature requests toward disciplined, impact-based prioritization
• Establish structured intake, prioritization, and roadmap planning processes
• Lead sprint planning, backlog refinement, and release cycles
• Improve engineering delivery predictability through clear planning and release cadence
• Guide the evolution of internal systems that support market teams, partner management, and program delivery
• Lead and grow a high-performing engineering team
• Establish engineering delivery standards that ensure reliable, secure, and high-quality product releases
• Partner with engineers on technical design and architecture decisions to support long-term platform scalability
• Guide evolving security and data protection standards as the platform matures
• Manage the product and engineering budget
• Recommend investment tradeoffs aligned with strategic priorities
• Partner with executive leadership on hiring and team growth

Head of Product & Engineering

Accounts Payable

• Manage full-cycle accounts payable using Bill.com
• Process and code vendor invoices to the appropriate general ledger accounts and classes
• Assign invoices to the correct vendor and ensure complete documentation
• Monitor and manage the Accounting Inbox, responding to routine inquiries and routing requests appropriately
• Process new vendor setups and maintain vendor records, including W-9 documentation
• Follow up on returned or voided checks and resolve payment issues
• Identify opportunities to transition vendors from check to electronic payment
• Collect and organize receipts and supporting documentation from staff
• Maintain clear documentation of accounts payable procedures
• Review approximately 800+ monthly transactions for completeness and coding accuracy
• Take initiative to streamline accounts payable processes, implement practical workflow improvements, and maintain updated documentation of procedures
• Communicate with internal program staff and occasional external partners to resolve invoice discrepancies, missing documentation, and payment inquiries
• Assist with monthly close tasks, including reconciliations and transaction review
• Support audit preparation and documentation gathering
• Assist with payroll-related documentation in coordination with ADP
• Maintain accurate records in accounting and operational systems, including Salesforce, Airtable, and Excel.

Accounts Payable Specialist

Director

• Own the growth and overall performance of a regional market, including the development of community partnerships, diversified public and private funding streams, and account management of property partnerships.
• Build and manage senior-level relationships with key stakeholders across the region, with a focus on expanding housing inventory and positioning Housing Connector as a trusted, mission-critical partner.
• Set, track, and achieve ambitious market-level goals in partnership with executive leadership, translating organizational strategy into clear regional priorities.
• Own program quality and outcome accountability, ensuring systematic tracking and performance visibility across housing impact, placements, and timelines.
• Ensure an exceptional, consistent experience for property and community partners by overseeing operational performance, resolving escalated challenges, and continuously improving service delivery.
• Hire, develop, and lead a high-performing regional team, establishing clear expectations, accountability, and a culture of learning, ownership, and impact.
• Serving as the regional public representative, leading the strategy and oversight of market visibility and influence efforts, ensuring targeted outreach, thought leadership, and awareness initiatives are effectively executed across government and public advocacy settings.
• Adapt, implement, and continuously improve end-to-end operational infrastructure to meet regional needs while remaining aligned with Housing Connector’s national operating model.

Regional Managing Director – Texas

Customer Success Manager

• Lead the onboarding process for new property and community partners, ensuring smooth adoption of Housing Connector processes, expectations, and technology.
• Serve as the primary relationship manager for property partners while acting as a liaison with community partners to align goals, processes, and communication.
• Facilitate structured data capture across partners to improve visibility into unit availability, readiness, placement timelines, and housing outcomes.
• Provide ongoing support and training to partners, including virtual and in-person check-ins, joint problem-solving, and process improvement support.
• Maintain accurate partner and property records in Salesforce, including lease terms, property specs, staffing contacts, service relationships, status changes and unit availability.
• Coordinate with internal teams (markets, stability, product, and operations) creating an effective feedback loop to ensure unit readiness, efficient referrals, and timely move-ins.
• Lead issue triage across property and community partners, identifying risks early and coordinating resolution to prevent placement delays or housing instability.
• Track and support transitions in property management companies and community organizations to maintain continuity and relationship stability.
• Capture partner feedback and translate insights into operational improvements that strengthen placement speed, partner experience, and housing outcomes.
• Participate in weekly team meetings and share updates on partner engagement, trends, risks, and system-level opportunities.

Market Manager

Market Manager

Staff Accountant

Head of Product & Engineering

Accounts Payable Specialist

Regional Managing Director – Texas

Partner Success