Partner Support Associate

Housing Connector

Partner Support Associate at Housing Connector managing housing stability cases and partner issues. Coordinating across stakeholders to resolve issues efficiently in a hybrid work environment.

Posted 4/24/2026full-timeAustin • 🇺🇸 United StatesJuniorMid-Level💰 $30 - $33 per hourWebsite

About the role

Key responsibilities & impact

Manage a queue of incoming tickets and active support cases
Respond to partner questions and concerns promptly and professionally
Coordinate with community partners, residents, and internal teams to resolve issues
Track follow-ups and ensure commitments are completed
Maintain accurate records in Salesforce and other support systems
Escalate urgent, high-risk, or complex matters appropriately
Deliver a professional, solutions-oriented partner experience
Help identify recurring issues and opportunities to improve processes

Requirements

What you’ll need

1–3 years experience in customer support, operations, case management, account coordination, property operations, or similar roles
Proven ability to manage multiple competing priorities in a fast-paced environment
Strong written and verbal communication skills
Ability to navigate difficult or sensitive conversations with professionalism and empathy
Strong organization, documentation, and follow-through
Experience using CRM, ticketing, or case management systems such as Salesforce or Zendesk
Sound judgment and ability to escalate risk or urgent matters appropriately
Self-starter who takes ownership and drives work to resolution
Interest in mission-driven work and community impact
Spanish language skills preferred

Benefits

Comp & perks

Comprehensive Health Coverage – Medical, dental, and vision plans. 100% employer-paid for employees and 50% for partners/dependents
401(k) with Employer Match (6%) – Invest in your future
Generous Paid Time Off – 22+ days PTO in your first year plus dedicated Community Service Leave
Extensive Holiday Schedule – 11 paid holidays plus a full week off in December
Paid Parental Leave – Paid leave to support growing families
Employee Assistance Program (EAP) – Confidential resources for personal support
Life Insurance – Financial security for you and your loved ones
Flexible Spending Accounts (FSA / DCRA) – Health and dependent care expense accounts
Professional Development – $500 annual reimbursement

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer supportoperationscase managementaccount coordinationproperty operationsdocumentationticketing systemsCRM systemsSalesforceZendesk

Soft Skills

communicationprofessionalismempathyorganizationfollow-throughjudgmentself-starterownershipproblem-solvingsolutions-oriented