Hotelplan UK

Human Resources

• Partner with Managing Director and senior management
• Own colleague brand immersion project
• Support stakeholders through change management
• Work closely with L&D Manager on development projects
• Chair Culture Champs and prepare monthly meeting slides

HR Business Partner

Procurement

• Provide administrative support to our Purchasing Managers by maintaining database systems
• Keeping all contract details up-to-date and accurate
• Liaising with suppliers
• Maintain accurate records of contracts, rates, terms, supplements and conditions
• Ensure contract information is correctly reflected across internal systems and documentation
• Support the management of contract timelines, renewals and amendments
• Maintain version control and audit trails for commercial documentation
• Maintain trackers and summaries relating to supplier contracts
• Support compliance with internal governance, documentation and audit requirements
• Maintain supplier sustainability records

Purchasing Administrator

Database Administrator

• You will be part of our inventory team ensuring that our databases contain up-to-date records of holiday related inventory.
• Loading and maintenance of arrangements and services.
• Manage allocations, releases, restrictions and pricing rules.
• Set up and maintain multi-centre trips and tours.
• Input and maintain cost and selling prices where applicable.
• Cross-check system loading within the team to ensure accuracy.
• Collaborate with the Destination team to implement programme changes.
• Liaise with Reservations/Customer Support teams to resolve booking queries.
• Load and maintain all pre-bookable inventory for reporting.
• Manage locally sold inventory within the system.
• Respond quickly and efficiently to requests for new inventory.
• Maintain accurate cost and selling prices.

Account Executive

• Provide expert travel advice by phone, guiding customers to book holidays including flights, ferries, hotels and rail
• Deliver exceptional service while meeting and exceeding sales targets
• Use a CRM system to manage customer interactions, track enquiries, and maintain accurate records
• Build trust and rapport with customers to understand their needs and provide tailored recommendations
• Book all elements of our customers' holidays, including accommodation, transport (flights, rail, transfers, ferries) and any additional services
• Retain ownership of the booking until the firm itinerary has been decided
• Meet and exceed individual and team targets
• Consult with customers to encourage them to make informed decisions based on their preferences and travel goals
• Respond to enquiries and quote requests in a timely manner, ensuring to follow up on quotes to maximise every sales opportunity
• Maintain accurate records of all enquiries, quotes and sales to enable us to process bookings effectively and efficiently
• Switching customers to alternative holidays if their first holiday choice is not possible
• Maintain accurate customer records
• Communicate and collaborate effectively with internal departments and teams

HR Business Partner

Purchasing Administrator

Database Administrator

Holiday Sales Consultant