Hotelplan UK

Product Manager

• Create unforgettable small-group adventures and sustainable itineraries for European destinations (including the Balkans and Greece)
• Manage a portfolio of tours and become the company expert for assigned regions
• Generate ideas for new trips and see them through to fruition
• Deliver sustainable, profitable itineraries operating within safety guidelines
• Liaise regularly with overseas suppliers on delivery, itinerary improvements, discounts, and partner relationships
• Negotiate rates, set dates and capacities, and put together inspiring text for new tours
• Conduct competitor analysis and onboard new local partners
• Review customer feedback and implement changes to improve satisfaction
• Train the wider Explore team on portfolio trips and present at trade or customer events
• Handle customer enquiries pre-travel and discuss recent trip experiences
• Support on-tour issue resolution and act as a member of the crisis team
• Take on out-of-hours duty phone on a rota basis

Travel Product Manager