Holiday Sales Consultant

Hotelplan UK

Provide expert travel advice by phone to customers booking holidays while ensuring exceptional service and meeting sales targets in a hybrid role.

Posted 6/13/2026full-timeWhitwell-on-the-Hill • 🇬🇧 United KingdomMid-LevelSenior💰 £26,227 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

CRM systemsalesbookingcustomer interaction managementrecord maintenancequotation processingtravel planningtransport bookingaccommodation bookingenquiry tracking

Soft Skills

customer servicecommunicationteamworkinterpersonal skillsattention to detailproblem-solvingrapport buildingsales enthusiasmtime managementadaptability

Industry Keywords

travel adviceholiday bookingsales targetscustomer enquiriesactive holidaystelephone communicationfast-paced environmentcustomer recordsitinerary managementsales role

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Provide expert travel advice by phone, guiding customers to book holidays including flights, ferries, hotels and rail
Deliver exceptional service while meeting and exceeding sales targets
Use a CRM system to manage customer interactions, track enquiries, and maintain accurate records
Build trust and rapport with customers to understand their needs and provide tailored recommendations
Book all elements of our customers' holidays, including accommodation, transport (flights, rail, transfers, ferries) and any additional services
Retain ownership of the booking until the firm itinerary has been decided
Meet and exceed individual and team targets
Consult with customers to encourage them to make informed decisions based on their preferences and travel goals
Respond to enquiries and quote requests in a timely manner, ensuring to follow up on quotes to maximise every sales opportunity
Maintain accurate records of all enquiries, quotes and sales to enable us to process bookings effectively and efficiently
Switching customers to alternative holidays if their first holiday choice is not possible
Maintain accurate customer records
Communicate and collaborate effectively with internal departments and teams

Requirements

What you’ll need

The ability to sell and provide the highest standards of customer service
An enthusiasm for walking and active holidays
Experience of communicating with customer over the telephone
Experience of working in a sales role
Excellent telephone and inter-personal skills with an ability to work effectively in a team
Good written skills
High level of computer literacy and numeracy
Keen eye for detail and ability to work accurately in a fast paced environment
Genuinely love working in a sales environment

Benefits

Comp & perks

Enjoy 50% discount on holidays across all our brands
Additional annual leave when you choose to swap a plane for a train
Career pathing and continuous development opportunities
Opportunity to take a workation for up to 6 weeks per year and work from anywhere in the world
2 volunteer days each year to give back to what is important to you
A well-being resource hub and on site classes; yoga, boxercise, annual Steps challenge, employee assistance programmes, cash back health and dental plan
Hybrid working
Enhanced family leave allowances