Hospitality Solutions

Solutions Engineer

• Participates in the review and response of proactive sales opportunities and RFPs
• Understands and interprets customer business needs and drivers
• Maps the capabilities of our Product and Platform to create a solution that meets customer needs
• Determines how best to meet customer business needs through product configuration or identifying where product enhancements may be needed to address gaps
• Engages from requirement gathering phase through implementation with continuous involvement as required
• Collaborates with Solution Architects on efforts across development, infrastructure, and security
• Assists with onboarding and mentoring of Solution Engineers
• Facilitates the intake process for customer-initiated enhancement requests
• Manages complex and strategic projects when existing customers bring forwards a project that requires subject matter expertise that is above and beyond our Customer Care Team and/or Account Management team.

Solutions Engineer – EMEA