Partnership Operations Coordinator
Supabase
General Manager, Operations
Honor
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $127,800 - $142,000 per year
Job Level
SeniorLead
About the role
- Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your markets meet growth and quality objectives.
- Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth.
- Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth.
- Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability.
- Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement.
- While you won’t directly own the full P&L, you will be accountable for financial performance - hitting topline growth numbers for your markets and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety.
- Take ownership of escalated client service issues: driving resolution strategies that turn negative experiences into long-term retention opportunities for clients by directly managing clients most likely to churn (estimated at ~5% of your book).
- Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs and opportunities.
Requirements
- 8+ years of experience in operations, client management, or general management, ideally in a growth-stage or service-driven organization.
- At least 2 years of team leadership experience managing high performance teams, with a demonstrated ability to hire, manage, coach, and inspire performance across cross-functional teams, in a remote environment.
- Financial and business acumen, including owning P&L and market performance including revenue growth and budgets.
- Strong analytical capabilities, with proven experience using data to inform decisions, drive improvements, and solve operational challenges.
- Exceptional communication skills, with the ability to influence across all levels of the organization and build trust with external Partners.
- Adaptability and decisiveness in fast-paced, dynamic environments, self-starter.
- Graduate degree (MBA, MPP, MPH, or equivalent) preferred.
- Experience supporting or working with small business owners or distributed workforces. You may have a background in operations in a healthcare environment or broader experience consulting, operations, technology or business development.
Benefits
- Honor offers equity and 401K with up to a 4% match.
- We provide medical, dental and vision coverage including zero cost plans for employees.
- Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
- We offer a generous time off program.
- Mental health benefits, wellness program, and discount program.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
operations managementclient managementfinancial acumenP&L managementdata analysisperformance improvementbudget managementstrategic planningprocess improvementteam leadership
Soft skills
communicationinfluencingmentoringadaptabilitydecisivenessproblem-solvingtrust-buildingcoachingself-startercross-functional collaboration
Certifications
MBAMPPMPH
