Honor

Client Partner

• Guide clients and families through the full care journey, from onboarding to ongoing service.
• Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience.
• Build strong relationships with Care Pros, ensuring quality matches and consistent staffing.
• Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates.
• Manage escalations and complex care situations with professionalism, sensitivity, and clear communication.
• Work cross-functionally to provide feedback to internal teams (e.g., Care Pro HR/admin, product, operations) to continuously improve processes.
• Drive efficiency by balancing automation with personalized service, always keeping client experience at the center.
• Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans.
• Provide real-time updates and regular check-ins on client status, issues, and care plan changes.

Client Manager

Account Manager

• Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools.
• Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible.
• Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently.
• Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit.
• Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention.
• Align with Client Manager on daily and weekly market priorities.
• Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner.
• Share critical feedback and updates from Care Pros that impact Client Manager workflows.
• Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed.
• Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work.
• Work with the market team to manage real-time questions, issues, or changes relating to clients.
• Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience.
• Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.

Care Pro Relationship Manager

Data Scientist

• Lead the development of models and decision systems that improve how Honor matches caregivers and clients, constructs sustainable schedules, allocates capacity, prioritizes operational work, and responds to changing conditions.
• Your team will work directly with Product, Engineering, and Care Operations to turn difficult operating problems into production systems that improve measurable outcomes.
• Contribute to Honor’s broader Data Science and Applied AI direction.
• Help shape the team’s roadmap and remain hands-on as a player-coach.
• Partner with Product, Engineering, and Operations from problem definition through deployment, adoption, and iteration.
• Establish strong standards for evaluating, monitoring, and responsibly deploying machine learning and AI-enabled systems.
• Lead, coach, and grow the team while remaining hands-on in high-priority projects as a player-coach.

Senior Manager, Data Science

Compliance

• Set the strategic direction for the Compliance Operations function
• Continuously assess for compliance risk and simplify operational friction
• Own day-to-day compliance execution across all markets
• Partner with Product and Engineering to build tech-first, automated solutions
• Lead state licensing audits and audit-readiness programs
• Ensure operational readiness for new markets and service offerings
• Translate regulatory changes into actionable operational requirements
• Build and develop a high-performing team of 5–10 compliance and operations professionals
• Develop and own key compliance metrics and dashboards

Director, Compliance Operations

• Leverage data to solve a wide variety of meaningful, business problems using the appropriate level of technical complexity
• Partner closely with Engineering, PM, and Care Operations to collaboratively define strategy and execute against it
• Design and implement robust frameworks and metrics to measure whether data products are functioning as expected and driving business impact
• Research operational/logistical problems and proactively identify potential solutions
• Lead the design, implementation, and evaluation of descriptive and predictive models
• Champion the use of LLM-driven workflows across the company. Partner with Engineering to design architectures and build production-ready systems that leverage agents in our core product features as well as in tools that drive developer productivity

Staff Data Scientist

AI Engineer

• Design, build, and productionize foundations for AI applications
• Collaborate closely with engineering, product, design, data, operations, security, and business stakeholders
• Create secure model access, compliant data pathways, observability, and reusable architecture
• Work on AI-assisted sales follow-up, operational defect analysis, and closed-loop feedback systems

Senior Engineer, Applied AI

Principal

• Assess territories available for sale for attractiveness for Honor, taking into account growth potential and operational considerations, and prioritize transactions.
• Develop territory valuation, in collaboration with Finance and Operational teams, that informs our bidding strategy.
• Develop negotiation strategy, deal terms and LOI for transaction.
• Lead end-to-end franchise acquisition processes—from indication of interest to transaction close.
• Lead a thorough cross-functional due diligence process and vet target territories with input from key stakeholder teams such as Finance, Operations, Legal.
• Track, analyze, and present KPIs across acquired territories.
• Identify key gaps and opportunities, relative to deal thesis and identify action plan, in concert with finance and operating teams.

Principal – Corporate Development

Platform Engineer

• Lead the architecture and development of scalable, secure, and cost-efficient data platforms on AWS.
• Architect and optimize our Data Warehouse to support growing analytical, operational, and AI-driven workloads.
• Define and implement Infrastructure-as-Code standards using AWS CDK.
• Design and operate scalable orchestration frameworks using Airflow and FiveTran.
• Partner with the Data Analytics team to establish data modeling standards and transformation practices using dbt.
• Build reusable, maintainable data pipelines and workflows that enable rapid development and reliable operation.
• Establish governance, metadata, lineage, and access patterns that make data discoverable, trustworthy, and easy to use.
• Help define how both employees and AI-powered systems safely access and leverage company data.
• Build the foundations that enable self-service analytics and future agentic workflows across the organization.
• Establish monitoring, alerting, and observability standards using Datadog and modern platform engineering practices.
• Build scalable data quality frameworks that ensure confidence in business-critical data.
• Continuously improve platform reliability, performance, and cloud cost efficiency.
• Partner closely with Data Science, Analytics, Product, and Engineering teams to solve complex business problems through data.
• Provide technical leadership, architectural guidance, and mentorship across the data organization.
• Influence long-term platform strategy and engineering best practices across multiple teams.

Staff Data Platform Engineer

Operations

• Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your markets meet growth and quality objectives.
• Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth.
• Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth.
• Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability.
• Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement.
• Be accountable for financial performance hitting topline growth numbers for your markets and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety.
• Take ownership of escalated client service issues driving resolution strategies that turn negative experiences into long-term retention opportunities for clients by directly managing clients most likely to churn (estimated at ~5% of your book).
• Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs and opportunities.