Honor

Platform Engineer

• Lead the architecture and development of scalable, secure, and cost-efficient data platforms on AWS.
• Architect and optimize our Data Warehouse to support growing analytical, operational, and AI-driven workloads.
• Define and implement Infrastructure-as-Code standards using AWS CDK.
• Design and operate scalable orchestration frameworks using Airflow and FiveTran.
• Partner with the Data Analytics team to establish data modeling standards and transformation practices using dbt.
• Build reusable, maintainable data pipelines and workflows that enable rapid development and reliable operation.
• Establish governance, metadata, lineage, and access patterns that make data discoverable, trustworthy, and easy to use.
• Help define how both employees and AI-powered systems safely access and leverage company data.
• Build the foundations that enable self-service analytics and future agentic workflows across the organization.
• Establish monitoring, alerting, and observability standards using Datadog and modern platform engineering practices.
• Build scalable data quality frameworks that ensure confidence in business-critical data.
• Continuously improve platform reliability, performance, and cloud cost efficiency.
• Partner closely with Data Science, Analytics, Product, and Engineering teams to solve complex business problems through data.
• Provide technical leadership, architectural guidance, and mentorship across the data organization.
• Influence long-term platform strategy and engineering best practices across multiple teams.

Staff Data Platform Engineer

Operations

• Drive overall performance and quality outcomes across Clients, Care Pros, and Partners, ensuring your markets meet growth and quality objectives.
• Lead, mentor, and develop a team of Client Managers and Care Pro Relationship Managers, fostering high performance and professional growth.
• Guide Partners from onboarding through ongoing success, aligning strategic goals, identifying improvement opportunities, and supporting long-term growth.
• Build and improve operational systems and processes to enhance service delivery, client outcomes, Care Pro safety, and market scalability.
• Leverage data to identify trends, diagnose performance gaps, and develop strategies for continuous improvement.
• Be accountable for financial performance hitting topline growth numbers for your markets and are expected to influence core drivers like revenue growth, margin, and operational efficiency, and Care Pro safety.
• Take ownership of escalated client service issues driving resolution strategies that turn negative experiences into long-term retention opportunities for clients by directly managing clients most likely to churn (estimated at ~5% of your book).
• Work closely with HQ teams, providing input into strategic decisions and advocating for your market's needs and opportunities.

General Manager, Operations

Manager

• Lead the evolution of acquired businesses by bridging the gap between acquisition and operational success
• Manage the transition of franchises to the Honor Care Platform
• Serve as the primary point of contact for stakeholders, ensuring adherence to project plans
• Lead and coach a high-performing team of Specialists and Associates
• Proactively stay abreast of market-specific regulations
• Partner with the Territory and/or General Manager to stabilize day-to-day operations

Senior Manager, Implementations

• Ensure timely and accurate caregiver scheduling to meet client needs and preferences
• Serve as the first point of contact for urgent client and family needs
• Execute operational tasks including check-ins, staffing activities, and managing inbound communications
• Address service delivery challenges with urgency and professionalism
• Accurately record client updates, staffing changes, and escalations
• Deliver critical updates to owners, clients, families, and Care Pros

Operations Coordinator

Human Resources

• Respond to a high-volume of Care Pro inquiries across the employee lifecycle.
• Manage HR Escalations & Issue Resolution from intake to resolution.
• Act as a key escalation point for employee relations concerns.
• Assist in resolving CP complaints and escalate complex issues as needed.
• Identify trends in CP concerns and flag opportunities for process improvements.
• Manage high-volume ticket processing (~100 tickets weekly).
• Ensure timely responses to HR inquiries via phone, email, and text.
• Collaborate cross-functionally with Payroll, Compliance, and Operations.
• Review and approve pending HRIS changes in Dayforce.
• Lead the full infection control cycle and oversee leave of absence requests.
• Manage employee status changes and necessary documentation.
• Coach market teams on best practices related to CP privacy.
• Present key trends and challenges to HR leadership.

HR Associate

DevOps Engineer

• responsible for designing, implementing, and maintaining scalable distributed systems & infrastructure
• manage the infrastructure & core services that powers Honor’s Care Platform
• provide foundational building blocks to enable the entire engineering organization to deliver reliably and efficiently
• own build and deployment pipelines of services and maintenance of various environments and their supporting infrastructure
• serve as consultants to build the right abstractions for patterns of problems

Staff Platform Engineer – Infra, DevOps

Sales

• Guide families and clients through their first conversations about in-home, non-medical care.
• Connect with potential clients primarily by phone, and sometimes through email, chat, and text.
• Develop, implement, and continuously improve sales playbooks and strategy.
• Coach the team of Care Solutions Consultants.
• Handle both inbound and outbound calls while maintaining quality, empathy, and accuracy.

Senior Sales Specialist

Account Executive

• Guide families and clients through conversations about in-home, non-medical care.
• Connect with potential clients primarily by phone, email, chat, and text to understand their needs.
• Develop, implement, and refine sales playbooks and strategy.
• Coach the team of Care Solutions Consultants.
• Handle both inbound and outbound calls while maintaining quality, empathy, and accuracy.

Senior Sales Representative

Full-stack Engineer

• Building and operating production systems
• Designing relational data models
• Collaborating with diverse teams across design, product, data, and care operations
• Ensuring high quality of the final product
• Spotting inefficiencies in processes and making actionable recommendations

Staff Software Engineer

Marketing Operations

• Own CMS operations (Sanity): Publish and update web content while ensuring consistency and adherence to marketing best practices
• Maintain web quality and consistency: Act as a steward of the website by ensuring content accuracy tending to unique needs from franchise owners, UX consistency, and operational excellence
• Design and scale AI-powered content and operational workflows: Leverage AI tools and prompting techniques to automate and streamline content creation, updates, and publishing processes, improving speed and consistency while maintaining quality and brand standards
• Manage cross-functional coordination: Partner with marketing, franchise owners, legal, product, design, and engineering to intake requests and drive website execution
• Collaborate with product & engineering: Translate business and content needs into clear inputs, provide feedback on implementation, and help ensure high-quality launches
• Build and maintain internal web operations documentation: Document common Tier 1 website and CMS questions, workflows, and use cases in tools like Freshservice to enable self-service and reduce inbound requests
• Support performance tracking and insights: Run and maintain reporting on key metrics (traffic, conversion, lead volume), and surface insights to inform decisions
• Manage Google Business Profiles via Yext: Maintain and update location-based content, ensuring accuracy, consistency, and alignment with GEO/SEO and local growth strategies