Client Manager

Honor

Client Manager at Honor providing exceptional service to older adults and their families. Guiding clients through the care journey with operational excellence and relationship management.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $64,000 - $69,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client management and care coordination, ensuring high-quality service delivery and satisfaction. Proficient in managing complex care situations and fostering strong relationships with clients and partner agencies.

Highest-signal resume keywords

Client ManagementCare CoordinationProblem SolvingOrganizational SkillsCustomer Service

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail OrientationCommunicationRelationship BuildingFlexibilityOwnership

Tools & Technologies

Scheduling SystemsCRM SystemsWorkforce Management Systems

Industry Keywords

Senior CarePatient ManagementCare PlansClient ExperienceEscalation Management

About the role

Key responsibilities & impact

Guide clients and families through the full care journey, from onboarding to ongoing service.
Maintain regular contact with clients to manage scheduling, adapt care plans, and ensure a positive experience.
Build strong relationships with Care Pros, ensuring quality matches and consistent staffing.
Partner daily with Honor’s frontline support and staffing teams to ensure reliable schedules and timely updates.
Manage escalations and complex care situations with professionalism, sensitivity, and clear communication.
Work cross-functionally to provide feedback to internal teams (e.g., Care Pro HR/admin, product, operations) to continuously improve processes.
Drive efficiency by balancing automation with personalized service, always keeping client experience at the center.
Build and maintain strong relationships with partner agencies, translating client needs into actionable care plans.
Provide real-time updates and regular check-ins on client status, issues, and care plan changes.

Requirements

What you’ll need

3+ years of experience in a senior care or patient management, and customer service role.
A client-first mindset, with a deep commitment to quality care and customer satisfaction.
A strong sense of ownership and detail orientation, with a track record of managing complex processes.
Confidence in navigating escalations, solving problems creatively, and building trust with clients and partners.
Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment and make sound decisions under pressure.
Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus.
Flexibility to support clients and partners during evenings or weekends if work is not completed during business hours and support on two holidays per year.

Benefits

Comp & perks

Base pay is just a part of our total rewards program.
Honor offers equity and 401K with up to a 4% match.
We provide medical, dental and vision coverage including zero cost plans for employees.
Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
We offer a generous time off program.
Employee Assistance Program.