Care Pro Relationship Manager

Honor

Care Pro Relationship Manager responsible for staffing strategies and caregiver support at Honor Technology. Empowering Care Pros and ensuring quality care experiences through relationship management and operational excellence.

Posted 7/15/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $64,000 - $68,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in staffing strategy development, relationship management, and operational support within healthcare or home care environments. Proficient in utilizing technology for scheduling and performance management while maintaining a strong focus on client and caregiver needs.

Highest-signal resume keywords

Staffing Strategy DevelopmentClient Relationship ManagementHigh-Volume Customer ServiceData-Informed Problem SolvingScheduling System Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Staffing Best PracticesSchedule BuildingPerformance ManagementOperational SupportAnalytical Skills

Soft Skills

Exceptional CommunicationInterpersonal SkillsOrganizational SkillsAdaptabilityCollaboration

Tools & Technologies

Scheduling SystemsCRM SystemsWorkforce Management Systems

Industry Keywords

HealthcareHome CareClient ManagementCare Professional RetentionCaregiver Needs

About the role

Key responsibilities & impact

Develop and manage market staffing strategy through consistent Care Pro outreach and relationship building, staffing best practices, schedule building and adherence, and creative staffing processes while utilizing innovative tools.
Work in tight coordination with the Client Manager to understand specific Client context and care plans, suboptimal matches, and schedule nuances, in order to create the best scheduling match possible.
Ensure that you quickly mobilize newly hired Care Professionals to get them work quickly and efficiently.
Support Care Pros in the market by being their primary point of contact and providing actionable feedback and coaching to enable their success at every visit.
Foster relationships with Care Pros in the market to facilitate quality matches between Care Pros and clients with a focus on client and Care Professional retention.
Align with Client Manager on daily and weekly market priorities.
Communicate seamlessly to ensure scheduling decisions and Care Pro performance feedback are executed in a timely manner.
Share critical feedback and updates from Care Pros that impact Client Manager workflows.
Support Client Manager on partner communication, client experience tasks, or billing / collections efforts as needed.
Prioritize work with the market team to meet the dynamically changing needs of partners, clients and Care Professionals, including triaging and completing tickets and delegating work.
Work with the market team to manage real-time questions, issues, or changes relating to clients.
Work directly with Care Pro Performance teams to ensure consistent Care Professional performance management experience.
Work cross-functionally to provide feedback and to support to other internal efforts such as CPHR, Trust and Safety, Recruiting and Training.

Requirements

What you’ll need

3+ years of experience in a complex client, patient management, or high-volume customer service role; staffing experience strongly preferred
Proven commitment to exceptional service and sensitivity to client and caregiver needs, with a strong focus on delivering high-quality care experiences
Background in operations or healthcare/home care environments preferred
Exceptional relationship management, communication, and interpersonal skills
Strong analytical and problem-solving abilities with a data-informed approach to staffing and scheduling
Comfort with technology; experience using scheduling, CRM, or workforce management systems a plus
Excellent organizational skills and ability to manage multiple priorities in a fast-paced, dynamic environment
Adaptable and resilient, with a proactive, solution-oriented mindset
Collaborative team player with experience partnering cross-functionally.

Benefits

Comp & perks

Honor offers equity and 401K with up to a 4% match.
We provide medical, dental and vision coverage including a zero cost plan for employees.
Short Term Disability, Long Term Disability and Life Insurance are fully employer paid with a voluntary additional Life Insurance option.
We offer a generous time off program.
Employee Assistance Program.