Customer Support

• Lead client communication after contract signing, including responding to inquiries within 24 business hours and sending weekly progress updates via the Homeowner Portal
• Facilitate internal collaboration by coordinating communication across teams, resolving issues, and escalating when appropriate
• Track and communicate project progress, alerting clients to schedule changes and key milestones
• When changes to the contract are needed, manage change request process and own completion of contractual documents
• Schedule and lead client meetings at major project milestones or as needed to address questions and requests
• Become an expert on Homebound’s client facing technology in order to lead trainings for clients and troubleshoot their tech-related questions
• Advocate for clients internally, ensuring their feedback and expectations shape decision-making and service delivery
• Partner cross-functionally with product, construction, preconstruction, legal, and accounting teams to share client insights, risks, and strategic opportunities
• Identify trends and systemic issues by tracking customer requests and proactively flagging opportunities for improvement

Customer Experience Associate

Customer Service Support Representative – Client Billing

Licensed Customer Service Representative

Bilingual Licensed Customer Service Representative

Lead Customer Support Associate

Customer Service Representative