Customer Service Coordinator
Bridgestone Americas
ERP
Customer Experience Associate
Homebound
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $24 - $30 per hour
Job Level
JuniorMid-Level
About the role
- Lead client communication after contract signing, including responding to inquiries within 24 business hours and sending weekly progress updates via the Homeowner Portal
- Facilitate internal collaboration by coordinating communication across teams, resolving issues, and escalating when appropriate
- Track and communicate project progress, alerting clients to schedule changes and key milestones
- When changes to the contract are needed, manage change request process and own completion of contractual documents
- Schedule and lead client meetings at major project milestones or as needed to address questions and requests
- Become an expert on Homebound’s client facing technology in order to lead trainings for clients and troubleshoot their tech-related questions
- Advocate for clients internally, ensuring their feedback and expectations shape decision-making and service delivery
- Partner cross-functionally with product, construction, preconstruction, legal, and accounting teams to share client insights, risks, and strategic opportunities
- Identify trends and systemic issues by tracking customer requests and proactively flagging opportunities for improvement
Requirements
- Minimum of 1 year of experience in a customer-facing role working with clients in a fast-paced environment
- Unwavering attention-to-detail
- Excellent written and verbal communication—clear, concise, and empathetic
- Proactive and creative approach to problem solving
- Curiosity and a drive to continuously improve processes and client experiences
- Strong follow-through and the ability to execute independently
- Confidence presenting to clients, local teams, and executives
- Patience, honesty, and emotional composure under pressure
- A positive, optimistic attitude and flexible approach to change
- A major plus if you reside within one of our markets, but not a firm requirement.
Benefits
- We are focused on building a diverse and inclusive workforce.
- If you're excited about this role, but do not meet 100% of the qualifications listed above, we encourage you to apply.
- You can find information about our benefits here.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
client communicationattention to detailwritten communicationverbal communicationproblem solvingcuriosityprocess improvementfollow-throughpresentation skillsemotional composure
