Homebase (YC W21)

Growth Marketing

• Run growth product experiments from hypothesis to results, partnering with PMs and engineers to design and analyze A/B tests that optimize onboarding and monetization funnels
• Conduct deep analyses on user acquisition, activation, and conversion patterns to highlight growth opportunities and support product roadmap decisions
• Support partnership and business development teams through strategic analyses, reporting design, and performance tracking that inform decisions
• Drive cross-functional projects by translating business questions into clear, actionable insights for partners
• Support new product launches and feature updates by defining success metrics, tracking post-launch performance, and summarizing recommendations for improvement
• Experiment with AI-assisted tools to improve analysis efficiency and share workflow improvements with the team
• Deliver analyses that inform product improvements and growth opportunities and support PLG motions, new product initiatives, and partnership operations through clear, actionable insights

Senior Analyst, Growth Analytics

Full-stack Engineer

• Lead technical direction and execution across projects within the Hiring Assistant team
• Partner with engineers, PMs, and designers to shape architecture and shipping strategies
• Mentor teammates through design reviews, pairing, and leveling up craft
• Write production code across the stack (Ruby, Rails, React, Postgres)
• Support AI-driven development by integrating generative and assistive tooling into the product
• Improve workflows, reliability, and development velocity through strong technical leadership
• Serve as a senior individual contributor shaping technical direction (non-managerial role)

Technical Lead, Hiring Assistant

Procurement

• Partner with Recruiters to build, own, and nurture talent pipelines for technical and leadership roles.
• Build diverse candidate pipelines using LinkedIn Recruiter, Ashby, and AI tools.
• Craft outreach campaigns that reflect Homebase’s personable, straightforward, tenacious tone.
• Track pipeline metrics and share insights with recruiters and hiring managers.
• Stay close to industry trends and market signals and turn them into smart sourcing strategies.
• Learn and practice full-cycle recruiting skills with a clear growth path to Recruiter.

Sourcing Specialist

Platform Engineer

• Design, develop, and optimize the ingestion of large volumes of structured and unstructured data from diverse sources.
• Support data architecture transformation initiatives on Databricks, ensuring scalable and efficient systems.
• Guide the design and implementation of platform components for the training, deployment, and monitoring of ML models in production environments.
• Provide expertise on industry best practices, tools, and technologies in ML engineering.
• Drive the continuous improvement of data and ML workflows through automation and innovative solutions.
• Take full ownership of projects, ensuring successful delivery from planning to execution.
• Collaborate with cross-functional teams to gather business requirements and translate them into effective technical solutions.

Data and ML Platform Engineer

Director

• Pioneer Homebase’s vision of support-as-a-product, integrating AI, automation, and human insights
• Redefine customer support and payroll implementation from reactive processes to proactive product experiences
• Deploy AI-driven self-service tools and predictive resolution to eliminate repetitive tasks and accelerate onboarding
• Leverage support and implementation touchpoints for revenue retention and expansion; drive 15% of total growth through support-identified expansion opportunities
• Collaborate closely with Product & Engineering to embed payroll implementation within the Homebase app experience
• Own and optimize KPIs such as time-to-value, customer effort scores, CSAT, and revenue retention metrics
• Build, mentor, and scale a high-performing team of support specialists and payroll implementation experts
• Build co-located teams with cultural intensity and operational excellence to create a sustainable competitive advantage

Director of Support and Implementation

Social Media Manager

• Own and elevate organic social strategy and execution across Instagram, TikTok, Facebook, LinkedIn, Twitter/X, and emerging platforms
• Create compelling daily content that sparks conversations, drives engagement, and builds a vibrant community of small business owners
• Respond to customers, moderate discussions, and create interactive experiences across social channels
• Build and launch a customer advocacy program; identify power users and create exclusive experiences to drive social proof and referrals
• Partner with Creative, Product Marketing, Content, Growth, and Customer Success teams to amplify marketing initiatives
• Report to the Director of Brand & Integrated Marketing and work collaboratively across teams to build authentic connections

Social Media and Community Manager

Data Scientist

• Partner with senior leadership to define and deliver a multi-year technical strategy for Data Science and Applied AI
• Lead end-to-end machine learning projects — from ideation and experimentation to production deployment and monitoring
• Design and operationalize ML pipelines for batch, streaming, and real-time inference at scale
• Bring AI breakthroughs into production (LLMs, retrieval-augmented generation, AI agents) and reshape workflows for customers and internal teams
• Provide technical mentorship to data scientists, raising the bar for excellence and execution
• Translate complex technical concepts into actionable insights for technical and non-technical stakeholders
• Collaborate across Engineering, Product, Infrastructure, Security, and Design to solve high-stakes customer and business problems

Staff Data Scientist

Product Designer

• As a Senior Product Designer, you will lead the design of experiences across our platform and messaging products. This role requires a deep understanding of how cohesive platform solutions and strategic messaging frameworks drive both business success and customer satisfaction. Your work will directly influence how other teams integrate and leverage these platforms to enhance overall functionality and user experience.
• Lead Platform and Messaging Design: Direct the user interface and functional design of our platform and messaging products, ensuring seamless integration and strategic alignment across different teams.
• Own Platform and Messaging Design: Drive the user interface and functional design of our platform and messaging products, ensuring seamless integration and strategic alignment across different teams.
• Develop Strategies and Frameworks: Create robust strategies and design frameworks that serve as a blueprint for other teams to build upon and connect with, facilitating consistency and scalability.
• Innovate in Ambiguity: Lead in ambiguous scenarios, pushing boundaries with a highly motivated attitude and clear vision.
• Expertise in UI/UX: Craft impactful user interfaces grounded in strong UX foundations to create experiences that ensure the user is able to accomplish their tasks.
• AI and Technological Integration: Employ AI tools effectively, improving design methodologies and showcasing advanced examples and demonstrations.
• Move Fast: At Homebase, speed is our competitive edge. We prioritize what matters most, act decisively, and adapt quickly.

Senior Product Designer, Platform & Messaging

• Develop comprehensive frontend and backend solutions integrating seamlessly into our broader service architecture.
• Lead and participate in critical technical, design, and product discussions with leaders across our engineering and product teams.
• Mentor junior engineers, providing guidance and feedback to help grow their technical skillsets.
• Innovate and implement new technologies to enhance application performance and development efficiency.
• Collaborate with team members to define, design, and ship new features in a fast-paced environment.
• Tackle challenging, novel situations every day and work just as nicely.
• Design and build key components of our product platform while working closely with a dynamic technical team.