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Recruitment

• Lead end-to-end hiring operations (technicians + office roles)
• Own P&L, hiring forecasts, dashboards, and KPI reporting
• Redesign recruitment & onboarding processes to reduce churn
• Implement scorecards, data systems, and operational reviews
• Hire, train & develop recruitment teams, including headhunters
• Drive financial discipline, cost-per-hire efficiency, and ROI
• Build strong cross-BU partnership and corporate culture
• Launch automation & AI-enhancement in hiring workflows

Head of Recruitment, Russian & English Speaking – Talent Acquisition Manager

Account Manager

• Develop and manage B2B partnerships to expand the service network.
• Drive new collaborations, lead-sharing programs, and strategic growth projects.
• Oversee and mentor remote teams to ensure service quality and accountability.
• Work cross-functionally with Product, Marketing, and Operations to deliver results.
• Monitor KPIs related to performance, partner engagement, and profitability.
• Remain hands-on during early scaling phases to support partners and operations directly.

Growth & Partnerships Lead – B2B Sales

Project Manager

• Lead omnichannel retention projects by planning and implementing end-to-end strategies that enhance customer lifetime value and strengthen engagement across web, mobile, email, social, and customer service channels.
• Manage and align Marketing, Product, Sales, Customer Service, and IT teams to ensure smooth delivery of retention initiatives.
• Track project timelines, deliverables, and KPIs while maintaining transparency and communication across all departments.
• Analyze customer behavior, churn trends, and engagement metrics to identify growth opportunities and propose actionable improvements.
• Support A/B testing and experimentation to refine campaigns and improve conversion.
• Contribute to customer journey mapping, loyalty programs, and post-purchase experience improvements to build long-term retention.
• Prepare performance reports and presentations for leadership, highlighting key insights, challenges, and optimization recommendations.

Retention Project Manager – Omnichannel

Head of Recruitment Operations – Russian, English Speaking

Account Executive

• Sell high-value online programs via Zoom
• Work with qualified inbound leads only — no cold calling, no prospecting, no door knocking

Head of Recruitment, Russian & English Speaking – Talent Acquisition Manager

Growth & Partnerships Lead – B2B Sales

Retention Project Manager – Omnichannel

Head of Recruitment Operations – Russian, English Speaking

Sales Representative, Inbound Leads