HOATalent

Manager

• Oversee a portfolio of residential communities including condominiums, cooperatives, and homeowners associations (HOAs)
• Act as the primary liaison between Boards of Directors, residents, vendors, and internal teams
• Ensure each property operates efficiently, remains compliant, and maintains strong financial and physical performance
• Develop and manage annual budgets, reserve plans, and forecasts
• Review monthly financial statements, monitor expenses, and track delinquencies
• Manage vendor relationships and service contracts
• Coordinate capital improvement projects, inspections, and preventative maintenance
• Ensure compliance with HOA/condo governing documents, NY regulations, and insurance requirements
• Create and distribute community communications, notices, and updates

Portfolio Property Manager

Operations

• Project-manage a full spectrum of maintenance activities; routine upkeep, repairs, emergency response, and large capital improvement projects, from kickoff through completion
• Conduct on-site property inspections, meet vendors on location, and troubleshoot issues proactively
• Own and continuously improve SOPs for core maintenance processes to drive a better client experience
• Prepare and present annual budgets for multiple properties to boards of directors
• Produce monthly management reports, site inspection reports, and annual meeting materials
• Lead associations' annual meetings and guide boards toward efficient, well-informed decisions
• Ensure compliance with condominium association governing documents
• Build and maintain strong vendor relationships; facilitate competitive bidding as required
• Onboard and manage a growing portfolio of condo association clients
• Serve as the primary point of contact for boards; proactive, clear, and solutions-oriented

Condominium Association Operations Manager

Business Development Rep

• Lead and manage a team of BDRs to achieve and exceed quarterly performance goals
• Drive accountability, consistency, and execution across all outbound sales activities
• Establish a culture focused on professionalism, urgency, responsiveness, and continuous improvement
• Identify and develop top performers while proactively managing underperformance
• Conduct regular performance reviews, coaching sessions, and improvement plans
• Ensure the team consistently meets outbound activity expectations across calls, emails, follow-ups, and prospecting coverage
• Monitor daily outbound activity, engagement rates, talk time, and pipeline generation metrics
• Improve conversion performance from: Conversations → Meetings Scheduled, Meetings Scheduled → Meetings Completed, Meetings Completed → Proposal Opportunities
• Continuously refine messaging, objection handling, scripts, and outreach strategies based on performance data
• Conduct weekly 1:1 coaching sessions with every BDR
• Review recorded calls and provide structured coaching around qualification, objection handling, and conversion effectiveness
• Participate in live call blocks and real-time coaching sessions
• Support ongoing enablement around: Industry knowledge, Product positioning, Sales messaging, AI tools and workflow optimization
• Ensure accurate and timely CRM usage across the team
• Maintain high standards for: Activity logging, Notes and follow-up tracking, Deal hygiene, Lead routing and SLA adherence
• Monitor dashboards and reporting to identify risks, trends, and opportunities early
• Maintain alignment with Account Executives and leadership on meeting quality and pipeline standards

Business Development Manager

• Own the top‑of‑funnel for TCC’s M&A pipeline across both Member Company and tuck‑in prospecting, including cold outreach via phone, email, and LinkedIn.
• Build pipeline across CAM, rental, and adjacent verticals as we expand into new sectors.
• Hit daily and monthly KPIs, including a minimum of 75 cold calls per day and 10 intro calls per month that result in a clean handoff to the middle of the funnel.
• Enrich at least 100 new business owner contacts per month and maintain accurate, up‑to‑date records in HubSpot.
• Manage data sourcing tools and outsourced enrichment resources to keep the funnel full.
• Conduct identification calls with business owners to qualify fit and hand warm leads to the Account Executive.
• Partner with the Account Executive and Business Development Director on outreach strategy, messaging, and conference follow‑up.
• Continuously test and improve outreach scripts, sequences, and channels to lift response rates.

Business Development Representative

• Manage a portfolio of HOA, condominium, and community associations
• Serve as the primary point of contact for Board of Directors and homeowners
• Oversee day-to-day property management operations, including maintenance, compliance, and resident relations
• Prepare and manage annual budgets, financial reports, and reserve planning
• Review and explain financial statements to board members
• Coordinate with vendors, contractors, and service providers, including bidding and contract negotiation
• Supervise and collaborate with Property Assistants and Accounting staff
• Prepare and distribute board meeting packets and reports
• Attend and lead board meetings, annual meetings, and special meetings
• Ensure properties remain compliant with local regulations and association governing documents
• Respond to after-hours emergencies as needed (on-call rotation)

Property Portfolio Manager

Community Manager

• Manage day-to-day operations of HOA and condominium communities
• Coordinate maintenance, repairs, and capital improvement projects
• Conduct regular onsite property inspections and enforce compliance (violations, deed restrictions)
• Oversee vendor performance, contracts, and contractor relationships
• Handle emergency response and issue resolution
• Act as primary point of contact for Board Members, homeowners, and committees
• Prepare and facilitate Board Meetings and Annual Meetings (including evening meetings)
• Develop and distribute board packets, agendas, and meeting minutes
• Respond to resident inquiries via phone, email, and written correspondence
• Prepare and manage annual budgets for HOA communities
• Review and present monthly financial statements and reports
• Process invoices and support account reconciliation
• Monitor expenses and ensure alignment with approved budgets
• Assist with reserve planning and capital expenditures
• Ensure compliance with HOA regulations, governing documents, and local/state laws
• Stay current on association law and legislative updates
• Manage insurance claims and risk mitigation processes
• Supervise onsite staff when applicable
• Coordinate payroll and administrative functions
• Maintain organized records and documentation

Community Association Manager

• Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency
• Customer service – responsive communication with client, residents, vendors, and team members
• Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, and site visits
• Assist with budget preparation, banking tasks, and financial reporting
• Help obtain vendor proposals and manage service contracts
• Enforce community rules and regulations consistently and professionally
• Attend occasional weekday evening board meetings; respond to after-hours emergencies as needed
• Maintain organized records, task lists, and follow-through on all open items

Assistant Association Manager

Account Executive

• Own and close qualified opportunities generated by BDRs and inbound channels
• Conduct discovery calls to identify client needs, pain points, and decision criteria
• Lead virtual and in-person sales presentations to HOA/COA boards
• Translate complex property management services into clear value propositions
• Position partner companies based on strengths, service models, and market fit
• Build trust with board members and decision-makers throughout the sales cycle
• Manage deals in CRM (HubSpot preferred) with accurate notes, stages, and close probabilities
• Maintain a healthy pipeline and forecast monthly/quarterly revenue with accuracy
• Collaborate with partner companies to develop pricing and proposals
• Handle objections and guide prospects through decision-making
• Close new business and secure signed agreements
• Partner with BDRs to improve lead quality and conversion rates
• Represent HOA Sales and partner companies at industry events, trade shows, and board meetings

• Conduct structured assessments of ERP implementations at member companies, including system configuration, active workflows, and actual usage patterns
• Map current-state business processes and identify where the ERP is under-utilized, misconfigured, or creating unnecessary friction
• Develop and present prioritized improvement recommendations to operations leadership, with clear effort/impact analysis
• Lead or support implementation of approved changes — reconfiguration, workflow setup, template creation, automation enablement
• Document optimized processes and configurations into repeatable playbooks applicable across the TCC portfolio
• Train staff on improved workflows to ensure changes are adopted, not just deployed
• Partner with TCC's technology team to identify integration and automation opportunities that extend ERP capabilities
• Use AI tools to work faster, document better, and deliver more consistent results across engagements

ERP Systems Manager

Project Manager

• **What You'll Do**
• - Execute end-to-end integration projects for tuck-in acquisitions, hitting a targeted 60-day onboarding cycle per engagement
• - Coordinate workflows between member companies, selling entities, and shared services to drive accountability and momentum
• - Lead tactical execution of data migrations, banking transitions, and technology onboarding across multiple software stacks
• - Monitor project health daily, proactively flagging operational risks, dependencies, and service gaps to the TaaS Manager
• - Maintain real-time status reporting in project management tools to support metrics tracking and post-close stabilization
• - Document integration learnings and submit structured Playbook updates to improve future onboarding cycles

TaaS Project Manager – Tuck-in-as-a-Service

• Supervise, mentor, and develop a team of Project Managers responsible for coordinating internal association and owner-related initiatives
• Establish clear expectations, workflows, and accountability standards across the project management team
• Monitor project pipelines and ensure timely execution of all assigned initiatives
• Provide guidance and escalation support on complex or high-risk projects
• Oversee and directly assist Community Managers with capital improvement projects ranging from $15,000 to $5,000,000
• Lead planning, budgeting, bidding, and execution phases of major projects (e.g., roofing, façade, mechanical systems, common area renovations)
• Ensure compliance with association governing documents, local regulations, and industry standards
• Identify risks proactively and implement mitigation strategies
• Ensure all projects and internal initiatives align with approved budgets and financial expectations
• Track and report on project financials, including variance analysis and cost controls
• Partner with accounting and leadership to maintain financial transparency and accuracy
• Drive cost efficiencies without compromising quality or timelines
• Develop and maintain strong relationships with contractors, vendors, and service providers
• Source and onboard new vendors to expand capabilities and improve service quality
• Lead competitive bidding processes and negotiate contracts to achieve best value
• Evaluate vendor performance and hold partners accountable to service standards
• Oversee internal initiatives across associations, ensuring consistent execution and communication
• Collaborate cross-functionally with property management, maintenance, and accounting teams
• Ensure all stakeholders (board members, owners, internal staff) are informed and aligned throughout project lifecycles
• Standardize processes to improve efficiency, scalability, and service delivery
• Projects are delivered on time, within budget, and with high quality outcomes
• Project Managers are effectively managed, held accountable, and continuously developed
• Strong vendor network is maintained and expanded to support business needs
• Internal initiatives consistently meet or exceed operational and financial expectations
• Communication with stakeholders is proactive, clear, and professional
• Processes are continuously improved to support growth and scalability

Senior Project Manager

Accounting Manager

• Lead a dynamic team and oversee financial reporting.
• Work closely with various departments to ensure alignment with business goals.
• Contribute to shaping financial strategies and driving success.
• Foster a fun yet professional working environment.