HOATalent

Digital Marketing

• Own the HOA Sales website and manage member company web properties — structure, UX, conversion paths, and ongoing improvements
• Build and optimize landing pages to improve conversion rates and support lead generation campaigns for member companies
• Partner with internal stakeholders and member company leadership to ensure messaging aligns with each company’s brand, services, and growth objectives
• Manage web performance, analytics, and user behavior tracking across all properties, tying insights back to lead quality and pipeline impact
• Develop and execute SEO strategy to drive organic traffic and inbound leads for HOA Sales member companies
• Optimize content for both traditional search and AI-driven discovery (AEO), including structured data, FAQ schema, and content formatting that positions member companies as authoritative sources in AI-generated answers
• Manage and grow HOA Sales’ presence on LinkedIn and other relevant platforms, as well as establish and grow social presence for member companies where strategically appropriate
• Track engagement metrics and continuously refine content strategy to maximize brand reach and lead generation ROI
• Own marketing KPIs related to traffic, engagement, and lead generation across HOA Sales and all member company properties

Digital Marketing Manager

Business Development Rep

• Manage our data sourcing team to find and enrich business owner contact info
• Contact business owners via phone, email and in-person visits
• Build and curate our database of target information
• Speak confidently to business owners and senior management about TCC
• Update our materials to best convey our story and mission to prospects
• Collect essential information to determine if the company is actionable today
• Analyze opportunities and determine if target is a fit (today or in the future)
• Attend conferences to build relationships with our key vendor partners
• Conduct regularly scheduled check-in calls with business brokers
• Regularly meet with actionable prospects who are not yet ready to sell
• Arrange local gatherings with prospects and our Member Company leaders
• Work directly with co-founder to structure transactions
• Negotiate directly with the seller to sign a letter of intent

M&A Business Development Representative

Manager

• Manage day-to-day operations of assigned residential properties
• Serve as the primary point of contact for owners and tenants, addressing inquiries and resolving issues promptly
• Coordinate leasing activities, including managing make-ready work, creating marketing materials, conducting showings, screening applications, onboarding new tenants and conducting move-in and move-out inspections
• Ensure timely rent collection and manage delinquency processes
• Oversee property maintenance and repairs progress along with the Maintenance Coordinator
• Manage ongoing process of lease renewals including market analysis, collaboration with owner and negotiating with tenants
• Conduct regular property inspections to ensure compliance and upkeep
• Ensure adherence with local, state, and federal housing regulations
• Maintain accurate records, leases, and documentation

Property Manager

• Provide administrative support to the Association Manager and support the day-to-day operations of the property as outlined in the Management Agreement.
• Receive, manage, respond to, and forward (as necessary) phone calls, emails, text messages, and portal inquiries (website and payment portals).
• Check voicemail and email communication daily and respond in a timely manner.
• Provide exceptional customer service to all clients, residents, guests, team members, and vendors.
• Provide timely responses and follow-up with all stakeholders, with appropriate documentation.
• Maintain a to-do list.
• Maintain responsiveness within 48 hours or less.
• Regularly review responsibilities and priorities with the Association Manager.
• Assist with unit transfers (prepare background checks, coordinate with real estate agents and title companies, prepare welcome packets, etc.).
• Maintain resident directory information and accounts within applicable property management files and software.
• Assist with the setup of keys, key fobs, garage access, and intercom systems where applicable.
• Regularly review and discuss resident concerns, issues, projects, and rule violations with the Association Manager.
• Write, proof, and send/post community notices, newsletters, resident letters, account statements, etc., as directed.
• Coordinate with vendors, contractors, visitors, emergency personnel, inspectors, and team members with timely and professional communication.
• Manage document organization and filing (both physical and digital).
• Input and manage property work orders, if applicable.
• Assist with obtaining vendor bids and proposals.
• Resolve utility issues and billing with residents and vendors.
• Provide support for budget preparation and monitoring.
• Make purchases as directed and coordinate deliveries.
• Perform accounts payable and receivable duties as assigned.
• Assist with Board member updates and communication.
• Assist with reservations and signage for amenities (party rooms, pool, etc.) where applicable.
• Communicate with association attorneys as directed.
• Adhere strictly to company and property management policies and standards, including safety and security.
• Perform other property management duties as assigned.

Assistant Condominium Association Manager

Human Resources

• Advise MC leaders on employee relations matters, performance management, and corrective action
• Conduct investigations and provide practical, risk-aware recommendations
• Coach leaders through difficult conversations and organizational changes
• Ensure consistent, values-aligned decision making across Member Companies
• Oversee and advise on FMLA, ADA, state leave laws, and related accommodations
• Provide guidance on complex leave and employee relations issues
• Support annual 401(k) audits and plan compliance
• Oversee ACA reporting and compliance processes
• Support Workers’ Compensation annual audits
• Ensure documentation, record-keeping, and reporting standards are met across MCs
• Support enterprise HR initiatives, policy development, and process improvements
• Partner on integration efforts as new Member Companies join the Collective
• Contribute to building scalable HR infrastructure across the network
• Serve as an escalation point for complex benefits questions and sensitive employee matters
• Partner with vendors and brokers to troubleshoot coverage, claims, and enrollment issues
• Support day-to-day benefits questions across Member Companies
• Co-lead a nationwide benefits strategy initiative alongside the Director of HR, including plan evaluation, vendor negotiations, harmonization efforts, and scalability planning as TCC grows
• Support annual open enrollment strategy, communication, and execution

Human Resources Business Partner

Accountant

• Strategic partner with Property and Project Managers regarding financial planning, reporting, operating, and financial planning issues.
• Meet the standard for customer centric service to Coral internal and external clients.
• Accounting and financial reporting functions for all managed assets within the Property Accountant's portfolio.
• Relationship manager with accounting & audit firms.
• Mastery of our financial reporting software.
• Closing of accounting records in computer system.
• Filing of monthly accounting reports for all properties.
• Accounting file maintenance – paid bills, accounting reports and bank reconciliation files.
• General audit & cleanup of accounting records
• Issuance of monthly and yearend financial reporting package for all portfolio properties and clients.
• Participate in annual operating and capital budget preparation for portfolio properties.
• Financial covenant loan compliance at the property level.
• Maintain a to-do list.
• Responsiveness – sense of urgency.
• Be an active contributor to the performance of the ART team, and seek best practices for the ART team.

Property Accountant

Community Manager

• - Serve as the primary contact for residents, board members, committees, and vendors
• - Support the Board of Directors by preparing meeting agendas, packets, notices, and minutes
• - Attend and facilitate Board, Annual, and Special Meetings as required
• - Ensure compliance with governing documents, policies, and applicable laws/regulations
• - Draft and review RFPs, secure proposals, and make recommendations to the Board
• - Assist in preparing and presenting annual budgets and reserve studies
• - Review and approve expenditures in line with budgetary guidelines and thresholds
• - Process invoices, reconcile accounts, and maintain accurate financial records
• - Provide monthly financial and management reports to the Board.
• - Conduct regular property inspections to ensure compliance with community standards
• - Issue violation notices and follow up on compliance matters
• - Oversee vendors, contractors, and service providers to ensure quality performance
• - Coordinate preventive maintenance programs and capital projects
• - Ensure safety and security protocols are upheld within the community.
• - Respond to resident inquiries and requests in a timely, professional manner
• - Promote a positive and inclusive community atmosphere
• - Hire, train, supervise, and evaluate onsite staff as applicable
• - Coordinate community communications, events, and newsletters.

HOA Community Manager

Vice President

• The Senior Vice President, Community Management is accountable for the overall success, scalability, and performance of Westward360’s community management division.
• Serve as executive leader for the Community Management division, reporting directly to the Management Company President (MCP).
• Provide ongoing insight, recommendations, and performance updates to the MCP and Executive Leadership Team.
• Implement and reinforce company vision, culture, and values across the CAM division.
• Identify opportunities to enhance, retool, and scale community management products and services to meet evolving market and client needs.
• Drive predictable, recurring revenue through optimized management contracts and value-added services.
• Ensure contractual structures balance client expectations, staff workload, and company profitability.
• Partner with Sales & Marketing to develop new programs and offerings that expand market share among both new and existing clients.
• Support development of differentiated services that create win-win-win outcomes for clients, employees, and the organization.
• Continuously assess and enhance service delivery models, staffing structures, and operational workflows.
• Ensure community management services are accurate, efficient, easy to engage with, and clearly differentiated in the marketplace.
• Oversee CAM operational performance, efficiency, and consistency across all regions.
• Monitor and adjust CAM loads to ensure profitability, balanced workloads, and service quality, in collaboration with Finance, Operations, and regional leadership.
• Establish standardized policies, reporting, and guidance to support load utilization and strategic staffing decisions.
• Partner closely with the Vice President of Client Success to strengthen client retention and elevate the customer experience. Use NPS data, client feedback, and performance metrics to improve service delivery and long-term loyalty.
• Work with General Managers to develop and execute client retention strategies and escalation management plans.
• Serve as the final point of escalation for Vice Presidents and General Managers of CAM, ensuring escalation pathways are defined, followed, and resolved effectively.
• Attend board meetings as needed to support client relationships and strategic outcomes.
• Review budgets, financial projections, and performance metrics; approve additional expenses and one-off project requests as appropriate.
• Collaborate with the VP of CAM Accounting to ensure quality, accuracy, and consistency of community financials.
• Assist the MCP and CFO with department budgeting, forecasting, and long-term financial planning.
• Support Executive Leadership in identifying and developing new revenue streams.
• Directly lead and develop Vice Presidents and General Managers of CAM.
• Task leaders with developing and executing strategic initiatives and ensure follow-through across divisions.
• Attend and lead weekly and ongoing CAM divisional meetings.
• Identify areas of development within the CAM division and implement policies, procedures, and training to address performance gaps.
• Promote cross-training, best-practice sharing, and collaboration across departments.
• Encourage a customer-centric, accountable, and performance-driven culture.

Senior Vice President

Operations

• Ensure adherence to local, state, and federal regulations governing property operations, including state specific requirements.
• Maintain and accurately update all compliance-related documentation, including lease agreements, insurance certificates, vendor contracts, and regulatory records.
• Track deadlines for renewals, audits, and required filings to ensure timely submissions.
• Assist with preparing for compliance audits, regulatory reviews, and internal quality assurance checks.
• Implement and refine documentation standards to ensure accuracy, consistency, and audit readiness.
• Manage daily administrative tasks such as correspondence, scheduling, digital filing, and document preparation.
• Maintain organized and comprehensive property records, operational documents, and compliance files.
• Prepare and distribute operational reports, meeting agendas, minutes, and other administrative materials.
• Support the creation of SOPs, checklists, and administrative workflows to improve operational efficiency.
• Serve as the primary point of contact for vendors, contractors, and service providers.
• Coordinate property maintenance requests and ensure timely resolution of tenant issues.
• Assist in the onboarding of new properties, ensuring all operational systems are in place.
• Track and process invoices, vendor payments, and expense reports.
• Support budget preparation and monitor operational expenses.
• Collaborate with the accounting team to ensure accurate financial reporting.
• Act as a liaison between property managers, tenants, and leadership.
• Support internal teams with project coordination and cross-departmental initiatives.
• Ensure clear and timely communication regarding operational updates.

Operations Coordinator

• Own the strategy, rollout, and performance of cross-sell initiatives across TCC Member Companies.
• Identify and prioritize cross-sell opportunities through data analysis, client insights, and operational trends.
• Partner with Member Company leadership, property managers, and internal teams to drive adoption and execution.
• Develop scalable processes, playbooks, and communication strategies to support consistent cross-sell delivery.
• Develop and execute strategies to promote Ilium Telecom services to existing TCC Member Company clients.
• Analyze client data to identify telecom needs and cross-sell opportunities.
• Collaborate with Member Company teams to design targeted campaigns that communicate value and ROI.
• Manage client engagement and follow-up with support from offshore resources.
• Implement and manage final-release vendor payment processes, ensuring accuracy and timeliness.
• Partner with CVPS staff and Member Company finance and accounting teams to streamline permissions and workflows.
• Analyze vendor history, compliance, and payment trends to identify revenue and efficiency opportunities.
• Coordinate tax preparation services for TCC Member Company clients in collaboration with internal and external tax teams.
• Ensure compliance with federal and state regulations.
• Oversee documentation gathering and client communications related to tax preparation.
• Serve as a point of escalation for tax-related questions and issues.
• Develop and execute strategies to deliver monthly recurring exterminating services to existing clients.
• Partner with Member Company teams to create targeted messaging and campaigns.
• Manage ongoing client relationships and service adoption with support from offshore resources.
• Conduct regular check-ins and feedback sessions with Member Company Presidents to reinforce program value and adoption.
• Utilize data analytics tools to track sales performance, client satisfaction, and operational efficiency.
• Monitor and report on key performance indicators (KPIs) across all cross-sell initiatives.
• Prepare clear, actionable reports and recommendations for senior leadership.