HOATalent

Business Development Rep

• Conduct high-volume outbound outreach (calls, emails, LinkedIn)
• Build and manage a pipeline of acquisition targets
• Identify and engage business owners, founders, and CEOs
• Qualify opportunities for potential acquisition
• Schedule and run introductory calls with prospects
• Maintain accurate pipeline tracking in CRM (HubSpot/Salesforce)
• Conduct ongoing follow-up with prospects over long sales cycles
• Support deal flow by gathering key business information
• Attend industry events and conferences (as needed)

M&A Business Development Representative

Manager

• Prepare and present monthly management reports covering site inspections, maintenance progress, violations, insurance status, and security incidents
• Draft annual budgets for Board approval and manage working capital reserve projects
• Obtain competitive bids for all contracts based on written specifications; Board retains final approval
• Authorize purchases, approve invoices, and confirm lien releases before final payment
• Conduct weekly property inspections and monthly reviews of preventative maintenance logs
• Negotiate and track vendor contracts, expirations, and bidding timelines
• Vet contractors for insurance certificates, bonding, warranties, and workmanship quality
• Develop and maintain preventive maintenance programs for mechanical, plumbing, electrical, and HVAC systems
• Coordinate annual and as-needed inspections of common elements, submitting quarterly findings to the Board
• Serve as the primary liaison between the Board and property operations
• Respond to owner correspondence and enforce community rules and regulations
• Process incident/accident reports and insurance claims, coordinating on potential litigation
• Attend Board meetings per management contract requirements
• Supervise onsite staff and the Corporate Administrative Assistant
• Hire, train, and retain on-site personnel as needed
• Flag personnel and physical property needs to senior leadership

Portfolio Manager

Accountant

• Prepare and distribute accurate monthly owner statements
• Manage owner distributions, reserve balances, and expense tracking
• Respond to owner accounting questions clearly and promptly
• Maintain accurate trust and operating account records
• Perform daily, weekly, and monthly bank reconciliations
• Reconcile OTA payouts from Airbnb, Vrbo, and Booking.com
• Identify and resolve discrepancies quickly
• Process vendor payments, contractor invoices, and refunds
• Track guest payments and outstanding balances
• Manage payment issues and coordinate vendor payment schedules
• Prepare monthly P&L reports, cash flow summaries, and operational reports
• Support forecasting, budgeting, and financial controls
• Help build and improve accounting workflows and automation as we scale

Rental Property Accountant

Human Resources

• Own day-to-day Rippling administration for TCC internal and service MC employees, including new hires, terminations, employee changes, and reporting.
• Build and maintain automated workflows in Rippling to reduce manual processing over time.
• Utilize AI responsibly to automate recurring HR processes and procedures where it improves speed, accuracy, or employee experience.
• Support the evaluation of the current HRIS to confirm Rippling fits TCC's needs or identify a better-fit system.
• Keep HRIS data clean and audit-ready across multiple entities and states.
• Run the administrative side of onboarding for all TCC and service MC hires, including offer paperwork, I-9 and E-Verify, benefits enrollment, and Rippling setup.
• Process employee changes (comp, title, entity, state, manager) accurately and on time.
• Serve as the first point of contact for TCC and service MC employees on benefits questions, payroll changes, and general HR admin.
• Deliver a clean, consistent employee experience from offer accepted through day one.
• Own benefits administration end-to-end: open enrollment, new hire enrollments, qualifying life events, and vendor coordination.
• Maintain the recurring compliance calendar (ACA reporting, I-9 maintenance, workers' comp audits, 401(k) audit prep) and partner with TCC Finance where the work overlaps.
• Keep personnel files, org charts, and HR documentation organized and audit-ready.
• Track state registrations and multi-state payroll implications as TCC and the service MCs grow.
• Perform monthly audits - balancing the 401(k) contributions and benefits charges to payroll.
• Partner with TCC FinOps on payroll cycles, 401(k) audit coordination, and reconciliation.
• Support the MC People Partner with template creation, toolbox organization, and new-MC compliance intake.
• Coordinate with HR contacts at the service MCs on benefits, payroll, and onboarding questions.

HR Generalist

Community Manager

• Overseeing the daily operations of a residential community association.
• Serving as the primary liaison between the Board of Directors, residents, staff, and service providers.
• Ensuring that the community is well-maintained, financially sound, and compliant with governing documents.
• Delivering superior customer service to residents.
• Conducting regular property inspections to ensure compliance with community standards.
• Drafting and reviewing RFPs, securing proposals, and making recommendations to the Board.
• Assisting in preparing and presenting annual budgets and reserve studies.

Community Association Manager

Data Analyst

• Extract, normalize, and organize data from source systems for each active deal
• Execute current-state data mapping documentation under the direction of the Sr. Data Integration & Automation Manager
• Prepare and validate data for transition pathway execution, ensuring completeness, accuracy, and consistency before handoff
• Perform data quality checks and generate exception reports for review
• Conduct QA testing on automation tool outputs — log issues, verify fixes, and document results
• Maintain organized, version-controlled data mapping files and support the Manager in building and updating the master data dictionary
• Flag data anomalies, system discrepancies, or mapping gaps proactively
• Assist Project Managers with data-related questions on active deals

Data Scientist

• Design, build, and maintain a proprietary automation tool that streamlines the CAM deal data pipeline from intake through closing
• Own current-state data mapping across all source systems involved in deal transitions (property management platforms, CRM, financial systems, association records)
• Develop and document data transition pathways for each deal, ensuring accurate data movement between systems
• Partner with the TAAS Director to define data standards, naming conventions, and integration protocols across the deal portfolio
• Manage the Data Analyst — setting priorities and workload, reviewing data mapping output for accuracy, and providing mentorship and technical development
• Serve as the data and automation partner to both Project Managers, translating deal-level requirements into data tasks
• Maintain a master data dictionary and living system integration map while identifying and eliminating manual, repetitive data processes
• QA automation tool output and iterate rapidly based on deal learnings

Senior Data Integration & Automation Manager

Project Manager

• Manage 4–5 active deals simultaneously on a rolling 60-day close cycle
• Serve as the primary point of contact for sellers, delivering status updates, document requests, and closing notices
• Manage seller expectations and proactively resolve issues throughout the deal process
• Prepare and deliver deal milestone reports and issue client notices at required deal stages
• Escalate material issues to the TAAS Director
• Partner with the Sr. Data Integration & Automation Manager to submit and track data transformation requests for each deal
• Maintain accurate deal records, timelines, and status logs in the team's project management system
• Contribute to process improvement and onboarding documentation as the team and automation tooling scale

Project Manager, M&A Deal Operations

• Lead and manage a team of BDRs to achieve and exceed quarterly performance goals
• Drive accountability, consistency, and execution across all outbound sales activities
• Establish a culture focused on professionalism, urgency, responsiveness, and continuous improvement
• Identify and develop top performers while proactively managing underperformance
• Conduct regular performance reviews, coaching sessions, and improvement plans
• Ensure the team consistently meets outbound activity expectations across calls, emails, follow-ups, and prospecting coverage
• Monitor daily outbound activity, engagement rates, talk time, and pipeline generation metrics
• Improve conversion performance from:
• - Conversations → Meetings Scheduled
• - Meetings Scheduled → Meetings Completed
• - Meetings Completed → Proposal Opportunities
• Continuously refine messaging, objection handling, scripts, and outreach strategies based on performance data
• Conduct weekly 1:1 coaching sessions with every BDR
• Review recorded calls and provide structured coaching around qualification, objection handling, and conversion effectiveness
• Participate in live call blocks and real-time coaching sessions
• Support ongoing enablement around:
• - Industry knowledge
• - Product positioning
• - Sales messaging
• - AI tools and workflow optimization
• Ensure accurate and timely CRM usage across the team
• Maintain high standards for:
• - Activity logging
• - Notes and follow-up tracking
• - Deal hygiene
• - Lead routing and SLA adherence
• Monitor dashboards and reporting to identify risks, trends, and opportunities early
• Maintain alignment with Account Executives and leadership on meeting quality and pipeline standards
• Quota Metrics
• 180 Team Intro Meetings Completed
• 120 Proposals Sent
• 70% of BDRs Achieving Individual Goal

Business Development Manager

Account Executive

• Develop and maintain relationships with HOA clients and prospects.
• Conduct sales presentations and demonstrations of our services.
• Understand client needs and tailor solutions accordingly.
• Manage the entire sales process from prospecting to closing deals.
• Negotiate contract terms and pricing within established guidelines.
• Collaborate with internal teams to ensure smooth onboarding and client success.
• Maintain accurate and up-to-date client information in the CRM system.
• Meet or exceed sales targets and contribute to revenue growth.
• Stay informed about industry trends and competitor activities to identify opportunities.

Associate

• Facilitate quarterly rock review sessions across Member Companies
• Facilitate annual planning (“boulder setting”) sessions
• Support leadership teams in maintaining clarity on priorities and accountability
• Ensure sessions stay structured, productive, and aligned with SVP direction
• Maintain facilitation materials, templates, and session documentation
• Partner with the Learning & Development team to design and deliver leadership development workshops
• Support training programs for first-time managers, new Member Company Presidents, operational leadership teams
• Help translate leadership principles into practical tools and exercises
• Assist with development programs that build future leadership bench strength
• Create facilitator guides, playbooks, and training materials
• Support the creation of scalable leadership learning paths
• Develop training modules for workshops, leadership sessions, and onboarding
• Work closely with internal subject matter experts to capture and package best practices
• Facilitate onboarding sessions for new Member Companies
• Help leadership teams establish cadence, accountability structures, and operating rhythms
• Ensure new MCs integrate smoothly into TCC’s leadership frameworks
• Help manage TCC’s external executive coaching bench
• Coordinate coach matching for leaders when development needs arise
• Support SVPs in selecting appropriate coaches and defining engagement scope
• Track coaching engagements and learning outcomes
• Track participation, engagement, and feedback across leadership programs
• Monitor consistency of operating cadence across MCs
• Provide insights to leadership on program effectiveness and adoption
• Continuously refine learning experiences based on feedback and outcomes

Leadership Enablement Associate

• Oversee a portfolio of residential communities including condominiums, cooperatives, and homeowners associations (HOAs)
• Act as the primary liaison between Boards of Directors, residents, vendors, and internal teams
• Ensure each property operates efficiently, remains compliant, and maintains strong financial and physical performance
• Develop and manage annual budgets, reserve plans, and forecasts
• Review monthly financial statements, monitor expenses, and track delinquencies
• Manage vendor relationships and service contracts
• Coordinate capital improvement projects, inspections, and preventative maintenance
• Ensure compliance with HOA/condo governing documents, NY regulations, and insurance requirements
• Create and distribute community communications, notices, and updates