Hiscox

Manager

• The US Claims Vendor Manager is responsible for the strategic sourcing; oversight, performance management and continuous improvement of external claims vendors supporting the US claims operation.
• Develop and execute vendor strategies aligned to claims, financial and customer objectives.
• Monitor vendor performance using MI, audits and outcome metrics (e.g., cycle times, indemnity spend, leakage, customer outcomes).
• Build strong relationships with internal stakeholders across Claims, Underwriting, Legal, Finance, and Compliance.
• Ensure effective controls around vendor selection, onboarding, oversight and termination.

Claims Vendor Manager

Claims Specialist

• Responsible for the handling of high-severity primary Professional Lines claims from inception to resolution
• Adjusts to resolution the highest severity claims and drafts the most complex technical coverage analysis and letters required
• Acts as subject matter expert within the team
• Models gold standard for litigation best practices and file integrity
• Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and alternative dispute resolutions
• Identifies and provides potential solutions for emerging exposures and claims trends
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Accurately documents claim files with all relevant correspondence and notes
• Mentors other team members, including providing formalized training, as needed

Senior Complex Claims Specialist, PL & Specialty Severity

• Adjusts and resolves low to moderate professional liability claims that include litigated matters
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
• Heavy customer facing role. Must have confident communication skills. Communicates effectively to resolve matters directly with claimants, and or claimant attorneys
• With minimal supervision, drafts coverage letters, including reservation of rights and denial letters
• Reviews and analyzes claims in order to determine appropriate and timely reserving per Hiscox Claims Best Practices
• Identifies emerging exposures and claims trends
• Manages defense counsel as necessary in defending litigated matters
• Identifies suspected fraudulent claims and tracks with Special Investigations Unit
• Participates in Claims Projects, as needed

Senior Claims Examiner – MPL

• Adjusts and resolves complex mid to severity claims that include all phases of litigation
• With minimal supervision, drafts complex coverage letters, including reservation of rights and denial letters
• Reviews and provides analysis of claim documentation and legal filings
• Drives litigation best practices to lead defense strategy on litigated files
• Mentors team members
• Uses superior knowledge and experience to affect positive claim outcome via investigation, negotiation and utilization of alternative dispute resolutions
• Identifies emerging exposures and claims trends
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities

Complex Claims Specialist – MPL

Full-stack Engineer

• Lead the delivery and maintenance of applications and integrations supporting Group Functions and Business Units
• Provide hands-on technical leadership where needed (POCs, technical spikes, advisory work)
• Define and lead modern SDLC practices (code review, CI/CD, release/change management) and set engineering standards, patterns, and best practices that promote quality, maintainability, and scalability across Enterprise Tech
• Set expectations for production ownership (support/on-call as applicable), reliability, observability, incident management, and continuous improvement, ensuring resilient and well-run platforms
• Ensure solutions meet security, architecture, and operational standards, embedding secure-by-design practices and policy compliance into delivery
• Partner closely with Solution Architecture, InfoSec, Data Engineering, Product Owners, and change teams to shape roadmaps, outcomes, and technical direction
• Manage and grow talent by setting objectives, running performance reviews, coaching and mentoring engineers, and driving upskilling and cross-skilling across teams
• Foster an inclusive, collaborative environment with psychological safety, and enable knowledge sharing
• Manage SOWs and day-to-day engagement with engineering partners

Lead Software Engineer

Risk

• Develop an understanding of Hiscox’s businesses and commercial landscape; staying abreast of risk trends and regulatory requirements to provide second line engagement and challenge.
• Lead second line risk reviews providing quantitative and qualitative insights and risk management recommendations.
• Support the Own Risk and Solvency Assessment (ORSA) process for Hiscox entities.
• Support the Risk & Control Self Assessments (RCSA) process and enhancements to the control landscape.
• Support the preparation of Board/Risk Committee packs and key deliverables to regulators.
• Foster a strong risk culture and hold first line owners to account for addressing key risk and control issues.

Risk Officer

• Design, build, and maintain scalable APIs within a distributed microservice ecosystem.
• Develop and optimize core infrastructure for underwriting and policy management systems.
• Plan, design, and deliver features with growing autonomy, collaborating closely with the team on larger initiatives.
• Participate in code reviews, pair programming, and knowledge sharing across the team.
• Implement best practices in testing, observability, and system design.

Software Engineer

QA Engineer

• Lead the design, implementation, and evolution of automation frameworks using Playwright, and Cucumber.
• Drive an automation‑first mindset, ensuring new features are supported by robust automated tests across UI, API, integration, and regression layers.
• Partner with developers to improve code quality through testability reviews, shift‑left practices, and continuous testing.
• Own test strategy for assigned value streams, ensuring coverage, reliability, and alignment with CI/CD pipelines.
• Build and maintain scalable, reusable automation frameworks that support multiple teams and applications.
• Integrate automated tests into modern CI/CD pipelines (GitHub Actions, Jenkins, Azure DevOps, or similar).
• Establish standards for test data management, mocking, and service virtualization.
• Evaluate and introduce new tools that improve speed, stability, and observability of automated tests.
• Define and enforce best practices for test automation, defect triage, root‑cause analysis, and quality gates.
• Partner with QE leadership to standardize tooling, reporting, and quality metrics across teams.
• Track and communicate key quality indicators such as automation coverage, flakiness, performance trends, and release readiness.
• Work closely with Engineering, Product, Architecture, and Security to embed testing early in the development lifecycle.
• Lead enablement sessions on Playwright, Cucumber, TypeScript best practices, and continuous testing.
• Support performance testing, security testing, and observability initiatives as needed.

Principal Quality Engineer

Sales Operations Manager

• Own daily Sales operations performance (queues, schedules, real‑time management, SLAs, KPIs)
• Manage SGS or internal delivery teams to meet agreed service outcomes and customer experience targets
• Drive cadence: huddles, daily stand‑ups, weekly performance reviews, monthly ops health checks
• Forecast volumes, determine staffing plans (FTE, shift patterns, overtime), coordinate hiring/backfill
• Partner with WFM to optimize occupancy, adherence, and productivity; manage attrition/engagement plans
• Ensure onboarding, training, and cross‑skilling align to current sales processes and tooling
• Own QA framework and audit readiness (call monitoring, case reviews, documentation)
• Ensure compliance with regulatory, licensing, and internal policy requirements across all sales support activities
• Remediate operational risks and control gaps; implement corrective actions and prevent recurrence
• Ensure consistent application of approved sales processes, scripts, and playbooks
• Maintain operational readiness of tools (CRM/telephony/IVR, dashboards)
• Coordinate with IT/Platform teams to triage incidents, prioritize fixes, and minimize downtime
• Govern SGS performance against contract and SLAs
• Align training, QA, and knowledge content across internal and SGS teams
• Publish dashboards covering volume, conversion, quality, and customer metrics
• Run variance analysis, root cause, and action plans
• Partner with Sales Excellence and Transformation Office for change and readiness
• Collaborate with Underwriting, Product, Compliance, and Finance

Sales Operations Lead

• Provide support for existing systems, processes and applications by handling incidents, troubleshooting, and monitoring the execution of code as needed.
• Providing advice and guidance to teams involved on best practice and development techniques.
• Communicating with other IT teams on software related issues and suggested improvements.
• Regularly communicate solutions, expectations, priorities, status and impacts to all level of business and IT management.
• Work closely with customers, Business Analysts, and technology partners to understand the business requirements that drive the analysis and design of quality technical solutions that are aligned with the business and IT strategies
• Be involved in different phases of SDLC in various development projects.
• Design solutions and create the necessary supporting documentation in accordance with the Hiscox Change Delivery Framework.
• Comply with and help enforce reuse, design, coding, and testing standards, policies and software engineering best practices.
• Work collaboratively with test teams during the product test and UAT phases to fix assigned bugs.
• Support code deployment across environments.
• Report status, issues, and risks to tech leads on a regular basis.
• Trouble-shoot and problem solve issues that arise in the day-to-day running of processes and provide timely responses and solutions as required.
• Improve skills in software engineering by completing development certifications.

Senior Software Engineer

• Independently analyze liability claim submissions for potential coverage
• Set adequate case reserves
• Promptly and professionally respond to inquiries from clients and their brokers
• Proactively drive early resolution of claims arising from General Liability products
• Manage a full pending of General Liability Claims
• Provide thought leadership in multiple forums within and outside of the company
• Actively engage in business development, product innovation, and market/customer insight
• Develop strong working relationships with underwriting leadership

Complex Claims Specialist – General Liability, BI

• The Senior Claims Examiner adjudicates assigned claims within given authority and provides operational support to the claims team.
• Adjusts and resolves moderate to complex claims that includes all phases of litigation
• Accurately documents claim files with all relevant claim documentation, correspondence and notes in compliance with company policies and applicable regulatory authorities
• With minimal supervision, drafts coverage letters, including reservation of rights and denial letters
• Reviews and analyses claim documentation and legal filings to set timely and accurate reserves and notify the manager if upward segmentation is needed
• Identifies emerging exposures and claims trends
• Drives litigation best practices to manage deployment and utilization of defense counsel
• Identifies suspected fraudulent claims and tracks with special investigations unit
• Participates in Claims Projects as needed

Senior Claims Examiner

Communications

• Delivering high-impact internal communications support across all Group Functions
• Working closely with multiple executive stakeholders to ensure alignment and consistency in messaging
• Executive communications support, planning and delivering town halls
• Generating engaging content for internal channels
• Preparing executive briefing materials
• Coordinating internal events
• Fostering close relationships with executive leaders to understand their priorities and translate them into compelling internal communications

Communications Business Partner

• Make a real contribution to your team
• Partner with key individuals across the business
• Participate in training to understand the business and industry
• Collaborate on a group intern research project

Claims Vendor Manager

Senior Complex Claims Specialist, PL & Specialty Severity

Senior Claims Examiner – MPL

Complex Claims Specialist – MPL

Lead Software Engineer

Risk Officer

Software Engineer

Principal Quality Engineer

Principal Quality Engineer

Sales Operations Lead

Senior Software Engineer

Complex Claims Specialist – General Liability, BI

Senior Claims Examiner

Communications Business Partner

Technology Engineering Intern