Hiscox

Business Intelligence Analyst

• Develops data and analytics that support Distribution at Hiscox across both retail traded and retail digital channels.
• Contribute to the execution of strategic projects and cross-channel initiatives.
• Develop solutions to resolve challenges and propose innovative improvements.
• Support data transformation initiatives.
• Perform data analyses to solve business problems with limited guidance.
• Support and drive components of distribution initiatives and process efficiencies.
• Provide proposals and recommendations aligned with department practices.
• Build and manage data visualization tools that help run the business.
• Present analysis and project results to technical and non-technical audiences.
• Actively participate in team discussions and collaborate across functions.
• Build relationships with internal stakeholders to gain broader business knowledge.
• Support training and skill development initiatives within the distribution team.

Business Insights Analyst

Product Manager

• Develop and execute the product roadmap, ensuring alignment with the value stream OKRs.
• Conduct workshops and analysis activities to design and define appropriate delivery iterations – gather requirements, assess value, ensure work is prioritised and focused on delivering maximum value for our colleagues.
• Write clear and concise user stories, acceptance criteria and product specifications.
• Prioritise and manage the product backlog, ensuring it is maintained and refined.
• Work with the Agile Delivery Lead/s (ADLs) to ensure there is a steady flow of work for the squad/s aligned to the product roadmap.
• Create and own dashboards to track metrics, utilise the data to inform future backlog items that target waste and inefficiency.
• Be the first point of contact for the squad/s to answer any product-related questions, clarify requirements and support the ADL to remove blockers.
• Act as the voice of the customer to ensure everyone understands the business value of the backlog items.
• Working with the ADL to coordinate and participate in all Agile ceremonies for the product – stand-ups, refinement, planning and retrospectives.
• Provide feedback on the product roadmap, resolving risks, issues and blockers raised by the squad/s – escalating to the Product Manager as needed.
• Report on actual vs. expected progress and any knock-on impact to the product roadmap.
• Manage key stakeholder relationships and communicate effectively to keep them informed.
• Monitor and analyse product performance, identifying areas for improvement and making data-driven decisions.
• Coordinate product launches, ensuring effective communication to internal customers and stakeholders.
• Stay up-to-date with industry best practices and trends in product management, technology and user experience.
• Work with the other members of the Technology Services Product Chapter to share knowledge, best practices and develop as a team – as a Product Owner, you will coach and mentor Associate POs to support their career development.
• Actively participate in the wider product management community to aid continuous learning, innovation, best practice and alignment with Hiscox engineering teams.

Product Owner

Operations

• Execute midterm policy changes and ongoing maintenance activities, including endorsements, cancellations, renewals, binding support, and issuance.
• Deliver timely, high-quality communication and resolution of servicing requests while building trusted relationships.
• Identify opportunities to streamline workflows, enhance servicing efficiency, and document processes to support scalable team execution.
• Partner with internal teams to ensure servicing aligns with business needs, compliance standards, and client outcomes.

Policy Operations Specialist

• Define and communicate a clear vision for data ecosystem, setting strategic goals and roadmap that align with business objectives and market opportunities.
• Collaborate with stakeholders (e.g. business, software engineering, architecture, data) to understand requirements, prioritise initiatives, and manage expectations.
• Work with 3rd parties to generate fresh perspectives and also ensure successful delivery partnerships.
• Lead cross-functional teams through ideation, design, development, testing, and deployment of data products, ensuring timely delivery and quality standards.
• Support the Data Engineering Chapter, ensuring technical blockers to good data culture are resolved within the roadmap.
• Ensure compliance with data privacy regulations (such as GDPR), data quality management practice are embedded in ecosystem design.
• Track product performance using key metrics, conduct regular reviews, and implement enhancements based on data-driven insights.
• Produce clear documentation, reports, and presentations for stakeholders, ensuring transparency and alignment throughout the product lifecycle.
• Own, refine, and prioritize the data ecosystem product backlog (features, tasks, improvements) based on business value, technical needs, and stakeholder input as well as encouraging user adoption for new features.
• Establish a value driven FinOps framework in collaboration with engineering (who build), finance (who budget) and business (who own the products).

Technical Data Ecosystem Product Manager

Manager

• Own the end-to-end delivery of US benefits, including medical, dental, vision, STD/LTD, FSA dependent care, limited purpose and commuter plans.
• Be involved in managing other benefit arrangements outside the US.
• Own benefit and wellness vendor relationships.
• Partner with internal and external benefit and wellness partners to recommend and evaluate global benefit and wellness program offerings.
• Own internal benefit and wellness related communications.
• Ensure organizational compliance with all relevant government regulations.

Global Benefits & Wellbeing Manager

Program Manager

• Provide overall programme leadership, setting direction, priorities and managing resources across all stages of the technology transformation lifecycle
• Engage, influence and collaborate with executive committee members and senior stakeholders
• Drive innovation and technical excellence across the programme
• Manage the delivery pillar budget of $30m+, monitor financial performance
• Champion a culture of delivery excellence, ensuring milestones, quality standards and desired outcomes are consistently achieved
• Build and lead an effective delivery team made up of technical specialists and delivery professionals
• Identify risks and proactively manage issues, adapting plans as needed

Programme Manager – Underwriting Tech Transformation

Pricing Analyst

• Create, maintain, and streamline a rate filing process that includes rate indications, factor reviews, competitor comparisons, recommendations, impact analysis, and rate filing exhibits.
• Execute on the rate strategy through the management of a team of analysts.
• Manage the implementation of the rate filing by partnering with IT, updating raters, supporting QA, and monitoring post change impacts.
• Support the quarterly rate indication process.
• Understand, communicate, and apply standard actuarial techniques and methodologies.
• Communicate product concerns and recommendations to relevant teams within the organization.
• Develop data processes that include understanding data structures, creating SQL queries, building validation processes, and addressing inconsistencies within the data.
• Function as the primary liaison for several lines of business within the organization for all pricing responsibilities, including product rate adequacy, new product development, strategic change initiatives, rate filings, and other regulatory requirements.

Pricing Manager

Claims Specialist

• To perform all core aspects of in-house claims management, including but not limited to: Reviewing and analyzing claim documentation and legal filings
• Drafting coverage analyses
• Strategizing and maximizing early settlement opportunities
• Monitoring litigation and managing local defense counsel
• Attending mediations and/or settlement conferences, either in person or by phone as appropriate
• Smartly managing and tracking third-party vendor and service provider spend
• Continually assessing exposures and adequacy of claim reserves, and escalating high exposure and/or volatile claims to line manager
• Liaising directly on daily basis with insureds and brokers
• Maintaining timely and accurate file documentation/information in our claims management system

Complex Claims Specialist – A&E

Sales

• Design and implement a scalable, future-ready sales operations framework that empowers teams to exceed targets and deliver exceptional customer outcomes.
• Lead the creation and reinforcement of a healthy, inclusive, and high-performance sales culture, rooted in Hiscox values and focused on learning, accountability, and recognition.
• Drive end-to-end sales transformation initiatives, from process redesign to technology adoption, ensuring alignment with business strategy and market opportunity.
• Forge strong partnerships with Operations and Underwriting to co-create sales strategies, optimize risk selection, and deliver seamless customer experiences across all channels.
• Equip sales teams with the tools, insights, and training needed to maximize productivity and effectiveness, including best-in-class CRM, analytics, and automation.
• Benchmark against industry leaders, pilot new approaches, and embed continuous improvement to keep Hiscox US at the forefront of sales excellence.
• Inspire, mentor, and develop a high-performing sales operations team; influence stakeholders at all levels to drive change and adoption.

Sales Delivery Director

Architect

• Develop and maintain business capability maps, value streams, and operating models that inform technology decisions.
• Ensure technology solutions support strategic objectives, regulatory compliance, and operational efficiency.
• Partner with Solution Architects to validate that designs meet both functional and non-functional business requirements.
• Define and own business architecture principles, embedding them in solution design and delivery.
• Contribute to data architecture discussions, ensuring consistency in data models and integration patterns.
• Support API strategy and interoperability between business systems and platforms.
• Ensure alignment with Lloyd’s market standards and industry transformation programmes such as Blueprint Two.
• Shape target operating models for transformation programmes, ensuring alignment with Group Technology standards.
• Develop and maintain outcome-based roadmaps linked to measurable business KPIs.
• Identify capability gaps and propose technology-enabled solutions to close them.
• Provide impact analysis for major technology changes across business processes and systems.
• Lead adoption of new operating models, ensuring business readiness and stakeholder engagement.
• Provide cost-benefit analysis and input into investment decisions for transformation initiatives.
• Influence budgeting and prioritisation to ensure architectural initiatives deliver maximum business value.
• Work closely with Product Managers to ensure business capability models complement product roadmaps, enabling coherent delivery across the portfolio.

Lead Business Architect

Solutions Engineer

• The Lead Solution Architect is responsible for designing and delivering practical, scalable, and secure technology solutions that meet business needs within the London Market.
• This role bridges the gap between business requirements and technical implementation.
• You will work closely with development squads, product owners, and technical leads to translate architectural blueprints into actionable designs.

Lead Solution Architect

Product Designer

• Design modern, user-centered interfaces for Quote & Bind, Self-Service, and other digital touchpoints.
• Create wireframes, mockups, prototypes, and high-fidelity visual designs that align with brand and accessibility standards.
• Apply design thinking to optimize user journeys and reduce friction across digital channels.
• Work closely with Product Managers and Engineers throughout the Agile development cycle.
• Translate product requirements and user stories into effective and elegant design solutions.
• Participate in user testing and design validation exercises to iterate based on feedback.
• Contribute to the evolution of a consistent design system and component library.
• Advocate for visual and interaction consistency across products and platforms.
• Ensure all designs are responsive and aligned with accessibility best practices (WCAG, ADA).

Digital UX UI Designer

Analyst

• In conjunction with the underwriting and Schemes Leadership team, and working closely with the analytics function, you will be designing and developing the data standards relevant for your sector
• You will be using a combination of different visualisation tools to design and build the reporting suite to enable the Schemes Sector to actively monitor the performance and portfolio trends and produce on an ongoing basis our monthly and quarterly suite of reporting
• You will be using your analytical skills to spot trends in the Schemes performance and provide insight and recommendations for changes to strategy in support of delivering on our strategic goals and profitable growth targets
• Deploying analytical skills to assess new schemes opportunities, working in close collaboration with our Delivery Underwriters in support of our profitable growth ambitions and our service commitments
• Support innovation and continuous improvement and look for opportunities to implement data, reporting and process improvements across Schemes Sector
• Conduct data analysis to spot trends and recommend the necessary corrective action and opportunities for profitable growth within the existing portfolios in your sector
• Working in conjunction with the wider data and portfolio analyst communities you will be responsible for the impact assessment of external datasets
• Applying knowledge of the regulatory environment to all portfolio decisions and ensuring recommendations result in our customers being treated fairly and consistently in line with Hiscox values
• Providing an independent review and recommendation for underwriting on large individual case underwritten risks
• Complete all other relevant ad hoc data analysis including underwriting referral analysis and make recommendations for improvements
• You will work closely with a wide range of interested stakeholders to deliver a consistent and accurate suite of reports across a wide range of business performance metrics including deal conversion and decline data, underwriting loss and combined ratio’s, portfolio mix, claims frequency, large loss analysis etc.

Schemes Portfolio Analyst

• Developing and executing the Schemes performance and portfolio management strategies to support the business with decision making and ensure the successful delivery of our MGA Sector profitable growth targets
• Responsibility for identifying trends and providing insights for recommended performance improvement to deliver performance objectives of our existing MGA Portfolio
• Deploying analytical skills to assess new MGAs to identify opportunities for profitable growth
• Act as a senior representative for Hiscox and your Sector both internally and externally
• Support strategic relationships in terms of trading and execution with our broking partners
• Proactively identify and action the necessary portfolio performance strategies that will deliver the plan and support our vision
• Working in conjunction with our wider Schemes Leadership Team you will be responsible for the design, creation and production of visualisation tools in support of our Active Performance and Portfolio Management ambitions
• Working in conjunction with the wider data teams you will be responsible for the identification and assessment of external datasets, and the design and creation of our internal data standards
• Applying knowledge of the regulatory environment to all portfolio decisions and ensuring recommendations result in our customers being treated fairly and consistently in line with Hiscox values
• Work with and support the design and implementation of new technologies – including cloud-based data warehouses, data-visualisation products, and new underwriting software for the business
• Providing an independent review and recommendation for senior underwriting management on large individual case underwritten risks
• Offering support and coaching for portfolio underwriting analysts, sharing your own experience and expertise to support their development

Schemes Lead Portfolio Analyst – MGA

Compliance

• Support the maintenance of a central 50-state claims compliance library
• Assist with internal audits and regulatory reviews
• Validate compliance with Claims Best practices
• Analyze data and file trends to identify potential compliance issues and build solutions
• Provide compliance support to internal teams and external vendors