Complex Claims Specialist – A&E

Hiscox

Complex Claims Specialist analyzing liability claim submissions for Architects and Engineers professional liability insurance. Focused on customer service and claims resolution in a hybrid work environment.

Posted 6/19/2026full-timeAtlanta • Connecticut, Illinois, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $155,000 per yearWebsite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

claims managementcoverage analysislitigation monitoringsettlement strategyvendor managementclaim documentationclaim reserve assessmentlegal filing analysismediation attendancerelationship management

Soft Skills

analytical skillsverbal communicationwritten communicationrapport buildingteam-orientedcollegial collaboration

Tools & Technologies

claims management system

Certifications & Qualifications

JD from ABA-accredited law schoolbar admissionadjuster licensing

Industry Keywords

Architecture & EngineeringProfessional Liabilityclaims exposuresettlement conferencesthird-party vendor management

About the role

Key responsibilities & impact

To perform all core aspects of in-house claims management, including but not limited to: Reviewing and analyzing claim documentation and legal filings
Drafting coverage analyses
Strategizing and maximizing early settlement opportunities
Monitoring litigation and managing local defense counsel
Attending mediations and/or settlement conferences, either in person or by phone as appropriate
Smartly managing and tracking third-party vendor and service provider spend
Continually assessing exposures and adequacy of claim reserves, and escalating high exposure and/or volatile claims to line manager
Liaising directly on daily basis with insureds and brokers
Maintaining timely and accurate file documentation/information in our claims management system

Requirements

What you’ll need

5+ years of experience with a JD from an ABA-accredited law school and bar admission in good standing or 10+ years relevant experience
A minimum of 2-3 years professional experience in the area of [Architecture & Engineering and/or Professional Liability]; coverage experience preferred
Excellent analytical skills
Excellent verbal and written communication skills
Strong ability to establish rapport and build relationships with clients
Team-oriented, with ability to excel in a collegial environment
Adjuster licensing is required within 90 days of employment

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks