Complex Claims Specialist

Hiscox

Complex Claims Specialist at Hiscox USA managing General Liability Claims. Independently analyzing liability submissions, setting case reserves, and engaging in business development with clients and brokers.

Posted 6/26/2026full-timeChicago • Connecticut, Illinois, Massachusetts, New York • 🇺🇸 United StatesSeniorLead💰 $115,000 - $130,000 per yearWebsite

About the role

Key responsibilities & impact

Independently analyze liability claim submissions for potential coverage
Set adequate case reserves
Promptly and professionally respond to inquiries from clients and their brokers
Proactively drive early resolution of claims arising from General Liability products
Manage a full pending of General Liability Claims
Provide thought leadership in multiple forums within and outside the company
Engage in business development, product innovation, and market/customer insight
Develop strong working relationships with underwriting leadership

Requirements

What you’ll need

Minimum of 8 years of professional experience in General Liability with an insurance carrier or litigation experience in General Liability
Litigation and mediation experience
Ability to analyze liability and potential damages exposure
Experience monitoring outside counsel
Experience negotiating allocation issues
Experience drafting or reviewing litigation budgets
Experience recommending or setting reserves
Experience handling large volume of claims or litigation matters
Ability to manage case load independently and meet timelines
Excellent verbal and written communication skills
Strong ability to establish rapport and build relationships with clients
Team-oriented, with ability to excel in a collegial environment
Leadership and people management skills

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

liability claim analysiscase reserves managementlitigation experiencemediation experiencenegotiation of allocation issuesdrafting litigation budgetssetting reservesclaims managementdamage exposure analysismonitoring outside counsel

Soft Skills

verbal communicationwritten communicationrelationship buildingteam-orientedleadership skillspeople managementindependent case managementtimelinessprofessionalismthought leadership