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About the role
Key responsibilities & impact- Own the Claims Digital Platform roadmap, ensuring alignment across customer, broker, operational, and regulatory priorities
- Prioritise and sequence initiatives impacting SME claims journeys (e.g., notification/FNOL, document capture, claim tracking, settlement communications) and shared platform components
- Lead and manage day-to-day Product Owners supporting the technology delivery, providing direction, oversight, and coordination across initiatives
- Ensure integrity and consistency of the claims platform as multiple initiatives are delivered in parallel
- Lead cross-initiative coordination, managing dependencies, risks, and trade-offs across business, operations, and technology
- Provide delivery leadership for claims initiatives, working closely with delivery leads, Product Owners, claims operations, and technology teams
- Act as the senior product point of contact for Claims with underwriting, pricing, compliance, fraud, finance, and digital stakeholders
- Ensure changes meet regulatory, risk, accessibility, data protection, and security requirements
- Communicate progress, priorities, and outcomes clearly to senior stakeholders
- Be accountable for end-to-end delivery of claims platform initiatives at a platform level
- Coordinate delivery across multiple squads, suppliers, third parties, and Product Owners supporting the technology delivery
- Provide oversight, direction, and support to Product Owners to ensure aligned execution across initiatives
- Support planning, release coordination, and readiness across the claims digital landscape
- Identify when and where additional delivery or programme support is required and work to integrate it
Requirements
What you’ll need- Proven experience as a Product Manager owning digital platforms in insurance claims, specifically workflow and workbench delivery
- Demonstrable experience delivering claims management workflow solutions and AI-enabled capabilities into claims operations
- Experience leading and managing Product Owners or equivalent roles supporting technology delivery
- Strong understanding of SME insurance claims journeys (e.g., claim notification/FNOL, triage, validation, assessment, settlement, and ongoing communications)
- Demonstrable experience delivering complex digital change across shared claims platforms and integrations (e.g., policy admin, document management, payment/finance, fraud)
- Strong delivery leadership and ability to manage competing priorities and constraints
- Excellent stakeholder management skills within matrixed organisations, including claims operations, suppliers, and cross-functional delivery teams
- Comfortable working with ambiguity and balancing strategic intent with execution
- Good understanding of regulatory, conduct, and risk considerations relevant to claims handling
Benefits
Comp & perks- great employee benefits that take care of your mental and physical wellbeing
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Digital Platform OwnershipClaims Journey UnderstandingAI-Enabled CapabilitiesComplex Digital Change DeliveryIntegration Management
Soft Skills
Excellent CommunicationAbility to Manage Competing PrioritiesComfort with Ambiguity