Complex Claims Specialist – Cyber Tech E&O, Media & Crime

Hiscox

Complex Claims Specialist analyzing and resolving Cyber, Tech PL, Media, and Crime claims at Hiscox. Join a growing team making a real impact in Professional Liability Insurance.

Posted 6/10/2026full-timeNew York City • Connecticut, Illinois, Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Analyzing liability claim submissions for potential coverage
Setting adequate case reserves
Promptly and professionally responding to inquiries from customers and their brokers
Proactively driving early resolution of claims arising from the Cyber, Tech PL, Media and/or Crime professional liability lines of business
Reviewing and analyzing claim documentation and legal filings
Drafting coverage analyses for tech E&O, first and third party cyber claims
Strategizing and maximizing early resolution opportunities
Monitoring litigation and managing local defense and breach counsel
Attending mediations and/or settlement conferences, either in person or by phone as appropriate
Managing and tracking third-party vendor and service provider spend
Continually assessing exposures and adequacy of claim reserves

Requirements

What you’ll need

5+ years of professional lines claims handling experience
A JD from an ABA-accredited law school and bar admission in good standing may be considered as a supplement to claims handing experience
A minimum of 2-3 years professional experience in the area of Cyber and Technology coverage experience required
Proven ability to positively affect complex claims outcomes through investigation, negotiation and effectively leading litigation
Advanced knowledge of coverage within the team’s specialty or focus
Advanced knowledge of litigation process and negotiation skills
Excellent verbal and written communication skills
Advanced analytical skills
B.A./B.S degree from an accredited College or University, JD degree from an ABA accredited law school is preferred.

Benefits

Comp & perks

Competitive salary and bonus (based on personal & company performance)
Comprehensive health insurance, Vision, Dental and FSA (medical, limited purpose, and dependent care)
Company paid group term life, short-term disability and long-term disability coverage
401(k) with competitive company matching
24 Paid time off days with 2 Hiscox Days
10 Paid Holidays plus 1 paid floating holiday
Ability to purchase 5 additional PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
Spirit of volunteerism, social responsibility and community involvement, including matching charitable donations for qualifying non-profits via our sister non-profit company, the Hiscox USA Foundation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims handlingcoverage analysislitigation managementnegotiationanalytical skillscase reserves managementdocumentation reviewlegal filings analysisearly resolution strategiesvendor management

Soft Skills

communication skillsprofessionalismproblem-solvingleadershipcustomer servicestrategic thinkinginterpersonal skillsnegotiation skillsteam collaborationadaptability

Certifications

JD from ABA-accredited law schoolbar admission