Content Writer / Proofreader
vSplash
Quality Specialist, Product Operations
Hireframe
full-time
Posted on:
Origin: • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Review and verify product listings, images, titles, and descriptions for accuracy and marketplace compliance
- Optimize product titles and descriptions using SEO best practices and marketplace-specific guidelines
- Act as second line of defense between Product Data Specialists and eCommerce Channel Operations to prevent listing errors
- Investigate and resolve product listing errors flagged by sellers or through customer returns within 24-hour SLA targets
- Correct images, descriptions, titles, and technical specifications for existing problematic listings
- Conduct web research to source missing product information and high-quality images for issue resolution
- Edit and optimize product images, ensure platform requirements compliance, perform basic editing (cropping, color correction, background removal)
- Assess image eligibility for channels with strict requirements and collaborate with eCommerce Channel Operations to prevent uploads to restricted channels
- Utilize advanced Excel/Google Sheets skills for data analysis, tracking, and bulk data cleanup
- Manage tasks through Monday.com project management system while maintaining SLA compliance
- Track resolution metrics, quality issues, and maintain performance benchmarks
- Identify patterns in product issues, provide feedback to Product Data Leads and specialists to reduce future listing errors
- Follow established standard operating procedures and quality standards for consistent issue resolution
- Support AI image review processes and work with cutting-edge AI-powered tools
- Work closely with Product Data Specialists, eCommerce Channel Operations, and Marketplace Inventory Operations teams
- Provide input on proprietary tools to drive system improvements
- Escalate complex issues to Marketplace Inventory Operations Catalog Lead when needed
Requirements
- Image editing proficiency - Advanced skills in photo editing software and optimization techniques
- SEO knowledge - Strong understanding of SEO principles for product optimization and content creation
- Data analysis expertise - Advanced Excel/Google Sheets skills for complex data processing and analysis
- Research capabilities - Excellent web research and data verification skills
- Communication excellence - Strong English writing skills for seller interaction and documentation
- Problem-solving expertise - Ability to quickly diagnose and resolve complex product issues under pressure
- Quality focus - Systematic approach ensuring accuracy, completeness, and high attention to detail
- Time management - Proven ability to work efficiently under 24-hour SLA pressure while maintaining quality standards
- Process orientation - Understanding of marketplace requirements, compliance standards, and quality control procedures
- E-commerce background - Experience in e-commerce operations, content creation, digital marketing, or customer support
- Product listing optimization - Hands-on experience with marketplace listing management and optimization
- Quality assurance - Previous QA/quality control experience, preferably in e-commerce environment
- Preferred: Advanced technical skills - Web scraping, data extraction, and CRM system proficiency
- Preferred: AI tools experience - Familiarity with AI-powered optimization and review tools
- Preferred: Industry knowledge - Fashion/apparel merchandising background
- Preferred: Platform expertise - Experience with multiple marketplace platforms and their specific requirements
