Hireframe

Product Operations

• Review and verify product listings, images, titles, and descriptions for accuracy and marketplace compliance
• Optimize product titles and descriptions using SEO best practices and marketplace-specific guidelines
• Act as second line of defense between Product Data Specialists and eCommerce Channel Operations to prevent listing errors
• Investigate and resolve product listing errors flagged by sellers or through customer returns within 24-hour SLA targets
• Correct images, descriptions, titles, and technical specifications for existing problematic listings
• Conduct web research to source missing product information and high-quality images for issue resolution
• Edit and optimize product images, ensure platform requirements compliance, perform basic editing (cropping, color correction, background removal)
• Assess image eligibility for channels with strict requirements and collaborate with eCommerce Channel Operations to prevent uploads to restricted channels
• Utilize advanced Excel/Google Sheets skills for data analysis, tracking, and bulk data cleanup
• Manage tasks through Monday.com project management system while maintaining SLA compliance
• Track resolution metrics, quality issues, and maintain performance benchmarks
• Identify patterns in product issues, provide feedback to Product Data Leads and specialists to reduce future listing errors
• Follow established standard operating procedures and quality standards for consistent issue resolution
• Support AI image review processes and work with cutting-edge AI-powered tools
• Work closely with Product Data Specialists, eCommerce Channel Operations, and Marketplace Inventory Operations teams
• Provide input on proprietary tools to drive system improvements
• Escalate complex issues to Marketplace Inventory Operations Catalog Lead when needed

Quality Specialist, Product Operations

Executive Assistant

• We are seeking a detail-oriented and tech-savvy Virtual Assistant to support quality control efforts for written transcripts of livestreamed congressional hearings and other events.
• Review and compare AI-generated transcripts with original livestream recordings to identify and correct speaker misidentifications, typographical errors, and AI-generated inaccuracies (“hallucinations”).
• Edit, format, and perform quality control on written summaries of hearings/events.
• Conduct quick and effective online research to verify facts, identify speakers, and confirm contextual accuracy.
• Learn and efficiently use AI and other digital tools for transcription review, data processing, and organization.
• Provide feedback to improve AI transcription and summarization tools.
• Maintain organized workflows and meet deadlines with minimal oversight.
• Take ownership of assigned processes and work independently while ensuring high standards of accuracy.

Virtual Assistant, Transcription Specialist

• Join online sessions 20–30 minutes early, depending on the session type.
• Test participant and moderator setups: internet, video, audio, screen sharing.
• Welcome respondents and make sure they are ready and comfortable.
• Coordinate with the moderator or translator to make sure everything is aligned.
• Start the recording at the scheduled time.
• Stay in the session for the first 10 minutes to ensure a smooth start.
• After that, monitor the session in the background for any issues.
• Rejoin the session quickly if technical issues come up or if you’re messaged by the team.
• Send reminders to late participants and troubleshoot access problems.
• Add backup participants if needed and notify the internal team about any session size changes.
• Remain available for any follow-up troubleshooting during the session.
• Monitor the backend to provide ongoing support if needed.

Quality Specialist, Product Operations

Virtual Assistant, Transcription Specialist

Virtual Assistant, Live Session Support