General Virtual Assistant
Cube Care Company
Virtual Assistant, Live Session Support
Hireframe
full-time
Posted on:
Location: 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Join online sessions 20–30 minutes early, depending on the session type.
- Test participant and moderator setups: internet, video, audio, screen sharing.
- Welcome respondents and make sure they are ready and comfortable.
- Coordinate with the moderator or translator to make sure everything is aligned.
- Start the recording at the scheduled time.
- Stay in the session for the first 10 minutes to ensure a smooth start.
- After that, monitor the session in the background for any issues.
- Rejoin the session quickly if technical issues come up or if you’re messaged by the team.
- Send reminders to late participants and troubleshoot access problems.
- Add backup participants if needed and notify the internal team about any session size changes.
- Remain available for any follow-up troubleshooting during the session.
- Monitor the backend to provide ongoing support if needed.
Requirements
- Strong spoken and written English.
- A stable internet connection and a quiet, professional workspace.
- Confidence using online video platforms like Zoom, Microsoft Teams, or similar.
- Experience solving common technical issues (camera, mic, connection).
- Friendly and clear communicator who stays calm under pressure.
- Must be available to work in Eastern Time (ET) hours with up to 2 hours of extra buffer time, depending on the session schedule.
