Hireframe

Virtual Assistant, Live Session Support

Hireframe

full-time

Posted on:

Origin:  • 🇵🇭 Philippines

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Job Level

Mid-LevelSenior

About the role

  • Join online sessions 20–30 minutes early, depending on the session type.
  • Test participant and moderator setups: internet, video, audio, screen sharing.
  • Welcome respondents and make sure they are ready and comfortable.
  • Coordinate with the moderator or translator to make sure everything is aligned.
  • Start the recording at the scheduled time.
  • Stay in the session for the first 10 minutes to ensure a smooth start.
  • After that, monitor the session in the background for any issues.
  • Rejoin the session quickly if technical issues come up or if you’re messaged by the team.
  • Send reminders to late participants and troubleshoot access problems.
  • Add backup participants if needed and notify the internal team about any session size changes.
  • Remain available for any follow-up troubleshooting during the session.
  • Monitor the backend to provide ongoing support if needed.

Requirements

  • Strong spoken and written English.
  • A stable internet connection and a quiet, professional workspace.
  • Confidence using online video platforms like Zoom, Microsoft Teams, or similar.
  • Experience solving common technical issues (camera, mic, connection).
  • Friendly and clear communicator who stays calm under pressure.
  • Must be available to work in Eastern Time (ET) hours with up to 2 hours of extra buffer time, depending on the session schedule.