Hippocratic AI

Architect

• Serve as a technical lead on client engagements, guiding end-to-end solution deployment and customization.
• Act as the bridge between our engineering team and client stakeholders to ensure smooth implementations.
• Rapidly prototype integrations, build internal tooling, and configure systems to meet client needs.
• Own the technical deployment lifecycle, including onboarding, configuration, validation, and troubleshooting.
• Partner cross-functionally with product and clinical teams to surface insights and inform the product roadmap.

Agent Deployment Architect

Customer Success Manager

• Lead, coach, and develop a team of Customer Success Executives, fostering a culture of accountability, collaboration, and continuous improvement
• Serve as the executive point of contact for major health system clients, building trusted relationships with CNOs, CMIOs, COOs, and other senior stakeholders
• Lead enterprise implementations of Hippocratic AI solutions, ensuring alignment with client operational priorities and clinical workflows
• Collaborate cross-functionally with Product, Engineering, and Sales to incorporate customer feedback and insights into product evolution and go-to-market strategy
• In alignment with health system leadership, define, track and communicate client success metrics that measure clinical, operational, and financial impact
• Guide change management strategies and influence adoption across complex health system environments
• Codify best practices for onboarding, training, and workflow integration, setting the foundation for a repeatable, scalable CS model
• Represent Hippocratic AI at conferences, webinars, and industry forums positioning the company as a trusted partner in healthcare AI innovation
• Support future team growth by mentoring junior team members and contributing to hiring and onboarding new Customer Success Executives

VP of Customer Success

Account Executive

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Senior Sales Executive

• Team Building: Partner closely with the Talent Acquisition team to recruit, onboard, mentor, and lead a world-class payer-focused customer success team.
• Leadership & Strategy: Develop and execute a comprehensive payer customer success strategy aligned with Hippocratic AI’s mission and business objectives.
• Payer Relationships: Establish and nurture trusted relationships with health plans, managed care organizations, and pharmacy benefit managers (PBMs).
• Retention & Growth: Drive customer retention and identify opportunities for upselling and cross-selling across payer use cases.
• Customer Advocacy: Serve as the voice of the payer customer within the organization, working cross-functionally with product, engineering, clinical, and sales teams.
• Operational Excellence: Implement and refine customer success metrics, tools, and processes tailored to payer KPIs.
• Problem Resolution: Act as an escalation point for payer customer issues, ensuring timely and effective resolution.
• Payer Ecosystem Navigation: Understand and navigate the complexities of the payer ecosystem.

VP of Customer Success – Payor

Artificial Intelligence

• Provide clinical expertise and oversight to agent development and deployment
• Understand our client’s clinical workflows to ensure our agents bring tangible value to patients and our clients
• Ensure each deployment is clinically appropriate and safe
• Educate and inform clients on AI-first approaches to clinical care delivery

Clinical AI Solutions Specialist – Provider

• Serve as a forward-deployed implementation and customer success lead, spending multiple days per week onsite at assigned client locations.
• Own post-sale delivery: workflow discovery, solution configuration, rollout, and adoption across nursing and clinical operations.
• Build and maintain strong relationships with healthcare staff, operational leaders, executives, and IT teams, acting as a trusted advisor and execution partner.
• Lead product implementations, focusing on aligning solutions with nursing workflows and operational processes.
• Train nursing teams and other healthcare staff on the effective use of Hippocratic AI solutions, ensuring ongoing adoption and measurable, sustained success.
• Identify opportunities to improve workflows and patient care outcomes using AI tools, particularly in bedside care and broader healthcare operations.
• Manage day-to-day client relationships, ensuring seamless communication and addressing operational concerns.
• Collaborate with internal teams such as product, sales, and engineering to relay client feedback, influence roadmap priorities, and improve user experiences.
• Establish and track metrics to measure success, including patient care outcomes, team adoption rates, and operational efficiencies—present results to client and internal stakeholders.
• Travel extensively to healthcare facilities for onsite support and training, and participate in strategic in-office sessions in Palo Alto.
• Collaborate with client leadership teams to share best practices from AI implementation, including presenting at conferences/webinars on the impact of AI in Nursing and Health System Operations.

Customer Success Executive

• Review and evaluate HCP- and patient-facing Voice AI interactions for regulatory compliance.
• Assess alignment with approved labeling, regulatory guidance, and promotional boundaries.
• Identify regulatory risk, ambiguity, or precedent concerns in AI-driven interactions.
• Apply real-world regulatory judgment to distinguish material risk from low-risk deviations.
• Score interactions using defined regulatory rubrics and provide clear, actionable feedback.
• Flag potential regulatory compliance risks and areas requiring escalation or mitigation.

Regulatory Evaluator, HCP Sales – AI

VP of Customer Success – Southeast Region

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Director of Deployment Architects – East Coast

• Own executive searches across the company, partnering with senior leaders to define roles, calibrate candidates, and ultimately land exceptional leaders across GTM, engineering, AI/ML, product, clinical, operations, and corporate functions.
• Identify and attract C-suite and senior leadership talent, using deep research, referrals, and personal networks to engage executives who are often not actively in the market.
• Run searches end-to-end, from market mapping and outreach through interviews, references, negotiation, and close.
• Develop talent maps across healthcare, AI, and enterprise technology ecosystems, giving Hippocratic AI a proactive view of emerging leadership talent and competitive hiring dynamics.
• Partner closely with the CEO and executive team on critical leadership hires, bringing perspective on candidate profiles, leadership traits, and market dynamics that shape strong hiring decisions.
• Assess executive talent with rigor, conducting structured interviews and reference strategies to evaluate leadership capability and readiness for a high-growth environment.
• Advise hiring leaders on the executive talent landscape, including compensation expectations, competitive hiring trends, and executive movement across healthcare and AI ecosystems.
• Build long-term relationships with senior executives, strengthening Hippocratic AI’s access to world-class leadership talent as the company scales.
• Deliver a high-touch candidate experience, ensuring senior leaders leave the process with a strong impression of Hippocratic AI and its mission.

Executive Recruiter

Vice President

• Government Growth Strategy & P&L Ownership – Define and drive Hippocratic AI's multi-year government sector strategy, setting revenue targets, investment priorities, and market entry plans across federal and state healthcare programs. Own the vertical's P&L end-to-end.
• C-Suite & Agency-Level Relationship Leadership – Establish and steward trusted relationships at the Secretary, Deputy Secretary, and C-suite level across agencies including VA, DoD/DHA, HHS, CMS, and leading state Medicaid programs. Serve as Hippocratic AI's most senior relationship-holder in the public sector.
• High-Stakes Deal Architecture & Execution – Lead and close transformational, multi-year contracts and partnership agreements that establish Hippocratic AI as a foundational AI platform for government healthcare delivery at national scale.
• Cross-Functional Executive Alignment – Partner with the CEO and executive leadership team to align product, clinical, engineering, legal, and finance priorities to government sector requirements, ensuring organizational readiness to support mission-critical deployments.
• Ecosystem, Partner & Coalition Building – Build and lead a strategic alliance ecosystem comprising prime contractors, systems integrators, policy advocacy organizations, and mission-aligned partners that amplify reach and accelerate adoption.
• Policy, Regulatory & Market Leadership – Shape the external policy and regulatory environment by engaging with government stakeholders, industry coalitions, and regulatory bodies. Translate policy dynamics into strategic advantage and proactively influence the frameworks governing AI in government healthcare.
• Product Strategy Influence – Serve as the authoritative voice of the government customer at the executive and board level, channeling deep sector intelligence into Hippocratic AI's product roadmap and long-term platform strategy.
• Team Building & Organizational Leadership – Recruit, develop, and lead a world-class government solutions team, creating the talent, operating model, and culture needed to win and retain transformational public-sector programs.
• External Representation & Thought Leadership – Represent Hippocratic AI at the highest levels of government, industry, and media as a recognized authority on safe, mission-driven AI in healthcare.

Executive Vice President, Government Solutions

• Lead and execute the Academy strategy — defining curriculum, delivery formats, certification, and performance measurement to build the industry’s benchmark for safe AI voice-agent enablement.
• Drive content excellence — collaborate cross-functionally (Product, Engineering, Clinical Safety, Voice Design, Customer Success, and Services) to develop training rooted in our safety-first architecture and healthcare best practices.
• Educate and empower — lead onboarding and continuous learning for Hippocratic AI team members to ensure consistent, expert-level understanding of voice-agent deployment, monitoring, and governance.
• Sustain ongoing learning — evolve programs as new capabilities, workflows, or regulations emerge, ensuring both clients and internal teams stay current and confident.
• Build world-class knowledge management — architect a unified system to catalog, govern, and maintain critical documentation, best-practice guides, and reference materials.
• Measure and improve impact — define KPIs to track adoption, readiness, and safety outcomes; report insights and drive continuous improvement.
• Lead and grow a high-performing team — recruit and mentor experts in learning design, instructional technology, and knowledge management; oversee budgets, tools, and operations.
• Champion safe innovation — represent the Hippocratic AI Academy internally and externally, cultivating a culture of excellence, safety, and confidence in AI voice-agent deployment.

Head of AI Academy

• Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.
• Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.
• Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.
• Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI’s capabilities.
• Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.
• Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.
• Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards.
• Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.

Agent Deployment Architect

VP of Customer Success

VP of Customer Success

Senior Sales Executive

VP of Customer Success – Payor

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Customer Success Executive

Regulatory Evaluator, HCP Sales – AI

VP of Customer Success – Southeast Region

VP, Talent Acquisition

Director of Deployment Architects – East Coast

Executive Recruiter

Executive Vice President, Government Solutions

Head of AI Academy

Customer Success Executive – Payors