Customer Success Executive – Payors
Hippocratic AI
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the primary point of contact for payer organizations, building trusted relationships with stakeholders across clinical operations, utilization management, care management, and executive leadership.
- Lead onboarding and implementation efforts for AI-driven products, ensuring alignment with payer workflows in areas such as prior authorization, case management, member services, and provider engagement.
- Drive user adoption by training health plan staff on solution functionality and demonstrating real-world applications that support operational goals.
- Identify and validate opportunities to improve cost efficiency, member outcomes, and administrative throughput using Hippocratic AI’s capabilities.
- Manage ongoing client communications, proactively addressing issues, gathering feedback, and translating needs into product and engineering insights.
- Define success metrics tailored to payer use cases, such as turnaround time improvements, staffing efficiency, and member or provider satisfaction.
- Partner with internal teams to ensure product performance meets client expectations and aligns with regulatory and compliance standards.
- Participate in industry forums, conferences, and webinars to share best practices and thought leadership around AI in payer operations.
Requirements
- A minimum of 5 years working with or within health plans (e.g., Medicare Advantage, Medicaid MCOs, Blues plans, national or regional payers)
- Proven experience in customer success, account management, payer operations, or implementation roles
- Deep understanding of payer workflows across departments like utilization management, care management, member services, and provider operations
- Ability to build trusted relationships across payer orgs, from frontline case managers to senior executives
- Experience working cross-functionally in fast-paced environments, especially in high-growth or startup settings
- Strong organizational and project management skills
- Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.
Benefits
- Regular travel to client sites
- Periodic sessions at Palo Alto headquarters
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-driven productsprior authorizationcase managementmember servicesprovider engagementcost efficiencyadministrative throughputsuccess metricsregulatory compliancecustomer success
Soft Skills
relationship buildingcommunicationorganizational skillsproject managementcross-functional collaborationproblem-solvingfeedback gatheringtrainingleadershipadaptability
Certifications
credentialing requirementsdrug screeningvaccinations